Phil Long Ford of Chapel Hills

All visits should be like this Fuel pump on my Taurus had been replaced in Feb. and turned out to be defective. It was replaced again at no charge and no hassle. Mark was extremel Fuel pump on my Taurus had been replaced in Feb. and turned out to be defective. It was replaced again at no charge and no hassle. Mark was extremely pleasant and helpful in getting the work done. More

Good job Service is always good. Employees are very helpful. Down side is I have to come back in to get one of the services done due to parts department me Service is always good. Employees are very helpful. Down side is I have to come back in to get one of the services done due to parts department mess up. More

Hassle Free Service Bring your car in, tell them what you want done and what they recommend and they take care of the rest! Even brought my car right to me so that I didn Bring your car in, tell them what you want done and what they recommend and they take care of the rest! Even brought my car right to me so that I didn't have to go hunting in their parking lot. They have always been friendly and truly want to make my experience pleasant. Chris Taylor always remembers me. More

Enjoyable I was offered cookies and watermelon and pineapple while I was reading my book for an hour. I didn't take the cookies. I did take coffee too. I was offered cookies and watermelon and pineapple while I was reading my book for an hour. I didn't take the cookies. I did take coffee too. More

Excellent service Phil Long Ford at chapel hills has very excellent service and there sakes people go out of their way to make sure you are satisfied with your vehicle. Phil Long Ford at chapel hills has very excellent service and there sakes people go out of their way to make sure you are satisfied with your vehicle. They also work hard to get it down to the price you can afford. More

Escape beats Forester I had convinced myself I was going to order a 2017 Forester. But after checking in to the Escape...thought we'd take a look/see. Bottom line is we s I had convinced myself I was going to order a 2017 Forester. But after checking in to the Escape...thought we'd take a look/see. Bottom line is we stopped at Phil Long Ford of Chapel Hills on our way to the Subaru dealer. They were willing to negotiate on the price (even on the 2017 Escape). That, plus the features of the Escape sealed the deal. PLUS, at NO time were we "pressured' to purchase anything we did not want to. We DID purchase the extended warranty because we tend to keep our cars a long time and with all the electronics; one use could pay for the cost of the contract. We are VERY happy with the Escape and the deal. More

Fantastic sales guy! Ian was excellent with finding exactly the best truck for our needs! Very courteous & considerate with no pressure! Very knowledgeable & we like his Ian was excellent with finding exactly the best truck for our needs! Very courteous & considerate with no pressure! Very knowledgeable & we like his personality! Thank you More

Service Department Showed up on a Saturday without an appointment. Patrick took care of us, had the car done quickly with no drama. Love the service department....they Showed up on a Saturday without an appointment. Patrick took care of us, had the car done quickly with no drama. Love the service department....they are always first class. More

F350 Oil Change Thanks Mark! Always fun to catch up..even if it's every 3 years! Always a great experience working with you and the Phil Long team! Thanks Mark! Always fun to catch up..even if it's every 3 years! Always a great experience working with you and the Phil Long team! More

Painless and professional The whole process was informative and excellent. All repairs were completed quickly and with my satisfaction in mind. Mark Riese kept me in the loop e The whole process was informative and excellent. All repairs were completed quickly and with my satisfaction in mind. Mark Riese kept me in the loop every step of the way. More