Phil Long Ford of Chapel Hills

Service with a smile I brought my 2012 Edge into Phil Long Ford of Chapel Hills for an oil change and tire rotation and to get a 2nd key cut. This was right after a major I brought my 2012 Edge into Phil Long Ford of Chapel Hills for an oil change and tire rotation and to get a 2nd key cut. This was right after a major hail storm and the service dept was obviously extremely busy. Austin greeted us with a smile and made me feel as if I was just as much of a priority as the major repairs he had lined up. My car was finished within an hour and even washed! Thank you! More

Crooks By far this was the worst car buying experience I have ever had. The dealer searched for the vehicle I requested and found something I was interested By far this was the worst car buying experience I have ever had. The dealer searched for the vehicle I requested and found something I was interested in. Upon arriving to test drive the vehicle, the dealer stated "this vehicle has even lower miles than I thought." At first I thought this was good news; however, after doing research that evening I learned the dealer tampered with the odometer. I was perplexed why the dealership would risk this for merely a 5 thousand miles difference. I would have purchased the vehicle with the mileage that was initially advertised. When I called the dealership the next morning to share my findings, they claimed they accidentally took the mileage from another vehicle despite the fact that the VIN number matched the original mileage that was posted on their website. I'm confident this is a normal practice for this dealership. It's hard to believe people are so unethical. Stay away from this dealership. More

F-150 warranty work and service GM Robert McMann is one of the best in the business. He understands the needs of his customer base and runs a tight ship at Phil Long’s Chapel Hills l GM Robert McMann is one of the best in the business. He understands the needs of his customer base and runs a tight ship at Phil Long’s Chapel Hills location, especially in the service department. I had warranty and service work done Feb-March 2018 on my F-150, and he made sure I was well taken care of. Service writer Lee Samples is “the man.” He took time to understand my issues and communicated frequently during the process. Lee is very personable and I was impressed with his upfront pricing and timeliness. Will definitely go back when I need to. Thanks guys! -Steve S. More

Got the "run-around" Pick out everything you despise about the car-buying experience, and Phil Long Ford Chapel Hills probably has it. Inexperienced sales people waiting Pick out everything you despise about the car-buying experience, and Phil Long Ford Chapel Hills probably has it. Inexperienced sales people waiting to pounce on you when you enter the lot, guessing at answers to your questions. "Managers" hovering around eavesdropping but not helping. High pressure tactics and unfulfilled promises. The whole place feels like a Ponzi scheme. I wanted to see a Platinum F250, they didn't have any. I was told they would be in Friday. Called them back Friday, Saturday, and the following week. Sales rep had no idea if they were coming in or not. He finally called to see if I was coming in, when I asked if they had the Platinums in, he said no. Why would I come in if they don't have the model I wanted to see?? I went to Medved in Castle Rock where they had the trucks I wanted in stock, had a great experience there. I won't be back to Phil Long Ford Chapel Hills. More

Beware This was the Worst experience buying a car I have ever had. Do not buy a car here. Unprofessional staff and management. Go somewhere else. I did. This was the Worst experience buying a car I have ever had. Do not buy a car here. Unprofessional staff and management. Go somewhere else. I did. More

Promises and Commitment Had a recall notice, in this notice is a loaner vehicle at no charge. I called to schedule the appointment - asked about the loaner and told them we w Had a recall notice, in this notice is a loaner vehicle at no charge. I called to schedule the appointment - asked about the loaner and told them we would have to have one. Then called 2 times during the week ahead of the monday appointment about the loaner and the absolute need for it...Monday morning comes - they were late for the appointment, then told that they have not even called to loaner vehicle people to get us the loaner we requested 3 times, listening to the loaner people on the phone call they were making, they are not there until 9am, and it is 0745 am, shuttle runs, but cannot pick us back up from work to get our vehicle. Total failure on the commitment that Ford stated in their recall notice. have a seat belt that will not retract and lock, thus a huge safety problem - Ford will not cover their safety items, and was told by the service person that they would call and or leave a message on the price and availability of the retractor assembly - been over a week and NO call or messages. More

Lee Samples went the extra mile! The Recall service for my car went into the next day. I asked for a Loaner and Lee made it happen! Thank you Lee Deanna The Recall service for my car went into the next day. I asked for a Loaner and Lee made it happen! Thank you Lee Deanna More

Fast and efficient, very much appreciated. A job well done. I really appreciate that when I make an appointment it is honored and I do not have to wait. Pat, the service rep, gave me a time line re when my car I really appreciate that when I make an appointment it is honored and I do not have to wait. Pat, the service rep, gave me a time line re when my car service would be completed and it was correct. I am older and some of the features on my newer vehicle confuse me and these things are always explained by Pat so that I can understand them. I am able to make my appointment with the same service rep which is really important to me. More

Top notch Trustworthy. I Have always had a good experience at this dealership. Phil Long Ford has always trestedcme with respect. They give me updates all along Trustworthy. I Have always had a good experience at this dealership. Phil Long Ford has always trestedcme with respect. They give me updates all along the process of dealing with any issues that I have had in dealing with my vehicle. More

Phil Long Chapel Hills does not honor their agreement Phil Long, Chapel Hills has all over their website, contracts, and even brag about, their 3 day exchange program They boast about being able to find a Phil Long, Chapel Hills has all over their website, contracts, and even brag about, their 3 day exchange program They boast about being able to find a suitable car off "any of their lots" and with "no questions asked". Clearly, it is 1.5 yrs later and all their promises were not honored. Do NOT go to them for a used car or even new since they don't have any ethics when it comes to their customers. Anyone that cannot honor an agreement, admits their mistake, closes on a loan KNOWING you're wanting to use an exchange program, and cannot communicate (always excuses or finger pointing) and this late in the game STILL hadn't gotten everything done, is not worth your waste of time. You'll get a car you don't like bc they make it seem like their exchange process is easy. They also don't follow their own safety inspection protocol PRIOR to delivery of vehicle which is NOT ACCEPTABLE under the law. And, they are also known to be very slow in getting docs to the DMV so you can register on time. YOU are guaranteed nothing but headaches if you choose to buy a used car from them. Oh and they never paid the bank for refunded warranties or refunded gap. Crappy company all around. Didn't used to be like thid beforr. More