Phil Long Ford of Chapel Hills

TERRIBLE EXPERIENCE STILL UNRESOLVED Worst service department I have ever dealt with. We had to take our new (2017) car in for service in 2017, after another service center diagnosed the Worst service department I have ever dealt with. We had to take our new (2017) car in for service in 2017, after another service center diagnosed the issue as a wheel bearing. The only reason we took it here is because it was under warranty. They fixed the wrong thing not once, but twice, before finally fixing what we thought was the issue all along. Oh, and in the meantime, they forgot that they had our car for two weeks when we were out of town, and were supposed to have fixed it, only for us to return to check for an update when we returned, and for them to respond with "well you haven't dropped it off yet." That was the first problem, now we have taken the car in for a transmission leak for the FOURTH TIME because they kept sending it back saying the issue was fixed, only to have it leak again and again and again. They have now had the car in their possession for four weeks, and have finally just now diagnosed the problem. Nobody cares about the customer as my complaints have gone ignored, and the car is still not fixed (not sure when I can expect it back). I cannot believe these are Fort certified technicians and have zero faith in them as far as getting our issues resolved. ABSOLUTELY DISSAPPOINTED!!! More

Amazing Service!!!! Went in to see about purchasing an SUV for my growing family. Absolutely AMAZING service from both Rory Mcgrath and Jonathan Hansen! They were both in Went in to see about purchasing an SUV for my growing family. Absolutely AMAZING service from both Rory Mcgrath and Jonathan Hansen! They were both incredibly knowledgeable, understanding and efficient and picked me the PERFECT car! I am absolutely in love with my new beauty and I am so thankful for the help, time and guidance I received from the entire Hyundai team! Thank you all so so so much! You are ALL amazing! 100 out of 100 service HIGHLY recommend!!! More

Service I spoke with Brad Taylor on April 18 to see what the cost of a certain service which I had booked an appointment for on Monday April 22nd. Brad answer I spoke with Brad Taylor on April 18 to see what the cost of a certain service which I had booked an appointment for on Monday April 22nd. Brad answered my question and said “ Do you have time this afternoon about 1:30”. I told him I did and did he want me to cancel my Mon appt? He said no I’ll take care of it for you. I went in at the appointed time and asked for Brad. He came right out took care of me and I didn’t even have to get out of my car! I received the best customer service from Brad than I have had ANYWHERE in a long time. I will come back and hope that Brad is an appreciated employee at Phil Long Chapel Hills. He should be!! Thanks Brad for your wonderful service More

Ford of Chapel Hills took awesome care of me!! I originally went to a big sale they were having away from the dealership I had a car picked out I was after, unfortunately the one I picked wasn't go I originally went to a big sale they were having away from the dealership I had a car picked out I was after, unfortunately the one I picked wasn't going to work out for me. With the help of my salesman I found another car at the sale, but it had some transmission issues and I wasnt willing to have it fixed. My salesman went above and beyond to find me a car that was in excellent condition with low miles and a payment I could afford! I love my new car thanks guys you are awesome!! More

Never buy here again. I've bought cars from all over the US, some dealerships better than others. This place is full of crooks and liars! I would not recommend to anyone. T I've bought cars from all over the US, some dealerships better than others. This place is full of crooks and liars! I would not recommend to anyone. The finance manager will lie to your face... with a smile at least! More

Worked to Make a Bad Situation Right Although there were some problems with my purchase, the GM and Phil Long Ford of Chapel Hills worked to make it right. I am satisfied with the results Although there were some problems with my purchase, the GM and Phil Long Ford of Chapel Hills worked to make it right. I am satisfied with the results and would recommend them in the future. More

Best service ever! My 2009 Ford Super Duty sprang a fuel leak when I was in Boulder, CO. Now, I live in Cuchara, CO. which is 4 hours south of Boulder. Being the dealer My 2009 Ford Super Duty sprang a fuel leak when I was in Boulder, CO. Now, I live in Cuchara, CO. which is 4 hours south of Boulder. Being the dealer of choice for our family and business fleet, I called Kenny at the Phil Long Ford Service Department. Kenny immediately started making connections for me with the Phil Long dealership in Denver. Once my vehicle arrived at that dealership, Don, one of the service managers, had a driver take me to a hotel near the dealership. He assured me that my truck would be fine in their hands. The very next morning, at 7:45 am I received a call from Don saying that my truck was ready, and whenever I was ready he would send a driver by to get me from the hotel. So, why take your car to Phil Long in Springs or Denver for service? Because in a day and age where almost no one gives a darn about you or your needs, this entire dealership is committed, completely to serving its customers, treating them with the highest respect, and going out of their way to help you in your time of need. Kenny, Don, you guys set the standard and raised the bar, and you exemplified everything good about this country and the Ford brand. I am back home now, with my kids and dogs. You have made a customer for life! Jeff Jeffus More

Service with a smile I brought my 2012 Edge into Phil Long Ford of Chapel Hills for an oil change and tire rotation and to get a 2nd key cut. This was right after a major I brought my 2012 Edge into Phil Long Ford of Chapel Hills for an oil change and tire rotation and to get a 2nd key cut. This was right after a major hail storm and the service dept was obviously extremely busy. Austin greeted us with a smile and made me feel as if I was just as much of a priority as the major repairs he had lined up. My car was finished within an hour and even washed! Thank you! More

Crooks By far this was the worst car buying experience I have ever had. The dealer searched for the vehicle I requested and found something I was interested By far this was the worst car buying experience I have ever had. The dealer searched for the vehicle I requested and found something I was interested in. Upon arriving to test drive the vehicle, the dealer stated "this vehicle has even lower miles than I thought." At first I thought this was good news; however, after doing research that evening I learned the dealer tampered with the odometer. I was perplexed why the dealership would risk this for merely a 5 thousand miles difference. I would have purchased the vehicle with the mileage that was initially advertised. When I called the dealership the next morning to share my findings, they claimed they accidentally took the mileage from another vehicle despite the fact that the VIN number matched the original mileage that was posted on their website. I'm confident this is a normal practice for this dealership. It's hard to believe people are so unethical. Stay away from this dealership. More

F-150 warranty work and service GM Robert McMann is one of the best in the business. He understands the needs of his customer base and runs a tight ship at Phil Long’s Chapel Hills l GM Robert McMann is one of the best in the business. He understands the needs of his customer base and runs a tight ship at Phil Long’s Chapel Hills location, especially in the service department. I had warranty and service work done Feb-March 2018 on my F-150, and he made sure I was well taken care of. Service writer Lee Samples is “the man.” He took time to understand my issues and communicated frequently during the process. Lee is very personable and I was impressed with his upfront pricing and timeliness. Will definitely go back when I need to. Thanks guys! -Steve S. More