Phil Long Ford of Chapel Hills

I LOVE my vehicle, but I HATE the deal I got from hardline negotiations with Phil Long Ford. They had the vehicle I wanted (2017 Toyota Tacoma Off-Road, in INFERNO color), and they took advantage of hardline negotiations with Phil Long Ford. They had the vehicle I wanted (2017 Toyota Tacoma Off-Road, in INFERNO color), and they took advantage of my desire for this vehicle to make loads of money off me coming and going. I paid only around $1000 less than the Tacoma sold for NEW (3 1/2 years ago, 68K miles), and they low-balled my trade-in vehicle (2007 Toyota FJ Cruiser). They argued the "tight" used vehicle market to keep my price high on the Tacoma, and when I tried to say the same would apply to my FJ Cruiser, the floor manager didn't budge. They listed it for $7,500 above my trade-in allowance within 24 hours of my sale, and it was gone (likely at that high price) in less than a week. I know I'm not supposed to let the dealer know how much I want something, but they still took advantage of an early-retired veteran. More

We had the best experience when we bought our Ford F150 last weekend. We will absolutely go there again if we need to buy another vehicle in the future. last weekend. We will absolutely go there again if we need to buy another vehicle in the future. More

Matt Moraes, thank you for your business - you and your team were extremely helpful and worked with my budget. Looking forward to doing business with you again. team were extremely helpful and worked with my budget. Looking forward to doing business with you again. More

The dealership treated me very well, but it was a very busy day (some 30+ vehicles sold) and a blustery day. As a result I was processed late and my Ranger was not washed and detailed. I didn't drive my busy day (some 30+ vehicles sold) and a blustery day. As a result I was processed late and my Ranger was not washed and detailed. I didn't drive my new truck for nearly two weeks after bringing it home and then discovered that it had a dent in the back passenger side door. By then I felt it was it was too late to make a credible claim, so I let it go. However, I believe if the truck had been properly detailed and shown to me inside the building the dent would have been easily discovered. Disappointing, but otherwise I am very pleased with the truck. More

Very exhausting process. Had to wait for the salesman for over an hour. Salesman knew little about the vehicle. Spent too much time trying to negotiate a deal just to have finance change everything. Finance over an hour. Salesman knew little about the vehicle. Spent too much time trying to negotiate a deal just to have finance change everything. Finance was very pushy and belittling. Overall process took over 5 hours. I’m never going to a Phil Long dealer again. More

We had an amazing experience purchasing our vehicle! From them bringing the vehicle to our house, to the finance over the phone we didnt have to step foot into the dealership. Adrian was an amazing salesman. them bringing the vehicle to our house, to the finance over the phone we didnt have to step foot into the dealership. Adrian was an amazing salesman. One of our best buying experiences. More

I bought a Chevy Trax from the dealership. There was a crack along the bottom of the front windshield the whole way across. They said they were going to fix that. I have now had the car for several months crack along the bottom of the front windshield the whole way across. They said they were going to fix that. I have now had the car for several months I've left several messages to the manager and to my salesman when no one returning my calls. I would not recommend buying a vehicle from them once you buy it they will not do what they say they're going to do. I do believe it is illegal for them to sell a car with a cracked front windshield as well. More

I'm a long time ford customer, each time me and my family walk into ford, we are greeted and kindly asked how we can be helped. We've never had a bad experience and we always leave satisfied with the service walk into ford, we are greeted and kindly asked how we can be helped. We've never had a bad experience and we always leave satisfied with the service we recieved. More