Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Phil Long Ford of Chapel Hills
Colorado Springs, CO
476 Reviews
We have the largest and best selection in the state! Nearly all makes...all models...all Colorado ready! And since we are LOCAL, so are our vehicles!
Best Price Guarantee
Low Prices GUARANTEED by a 3-day/150-mile exchange guarantee.
Colorado Grown and Family-Owned Since 1945!
Our roots are here, and we'll stay here! Phil Long is a privately-held, family-held Colorado company employing over 1000 people and giving back to our community since 1945!
Proud Sponsor of Shield 616
SHIELD616 was founded to provide all-day rifle protection for peace officers and first responders who sacrificially serve our communities.
Proud Sponsor of Mt. Carmel Veterans Center
Mt. Carmel Veterans Service Center exists to collaborate with community partners providing best practices in transition and wellness services for Veterans, Military and their Families by delivering expertise, resources, space and sustainability.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 476 reviews
July 21, 2020
Getting Better Just bought our 3rd vehicle from Phil Long Chapel Hills with Ian Dorsey in the last 5 years. Ian is a true professional and great to deal with. Afte Just bought our 3rd vehicle from Phil Long Chapel Hills with Ian Dorsey in the last 5 years. Ian is a true professional and great to deal with. After our last purchase I was thinking of using a different dealer as I was frustrated with the time it took to finalize with finance and the "hard sell" tactics used to try and push us into the extended warranty. However, this time the process was much smoother. I used the True Car pricing program through our bank and that made negotiations very straightforward. They did give me a good trade in value for my old truck and i decided to do my financing through my own bank this time instead of through the dealership. So after my test drive and negotiating on Friday evening which took about 2 hours, I came in Saturday morning dropped off my truck, signed the paperwork and was out the door with my new vehicle in less than 90 minutes with no hard sell on the extended warranty and a good experience overall. More
by eriksell
Employees Worked With
Ian Dorsey, TD, Dayrl
July 13, 2020
Love my truck Got my dream truck at a geat price! My salesman was Jamie Jason and he was very accomodating with truck features and pricing. I later had the bed line Got my dream truck at a geat price! My salesman was Jamie Jason and he was very accomodating with truck features and pricing. I later had the bed lined and windows tinted which were done flawlessly. More
by mwilliams9995
Employees Worked With
Jamie Jasan, TD
July 09, 2020
My salesman was Darren Myers. He was very helpful and patient with explaining what I needed to do . I am not comfortable with processing money transactions online, but everyone involved was very profes patient with explaining what I needed to do . I am not comfortable with processing money transactions online, but everyone involved was very professional. Thank you Phil Long Ford.and Darren Myers More
by SCCoast
Employees Worked With
Darren L Myers
June 01, 2020
Just got our 7th car from this location. All of which were top tier experiences. John Vigil was our sales man, Eric did our finances. Both gentlemen and the leadership of Chris Detone are the best on the were top tier experiences. John Vigil was our sales man, Eric did our finances. Both gentlemen and the leadership of Chris Detone are the best on the business. More
by Shaun_A
Employees Worked With
John Vigil
December 09, 2019
Great Service People normally only write reviews to complain. I brought my 2016 F-150 in for service and originally was working with Scott. Although new, he was fri People normally only write reviews to complain. I brought my 2016 F-150 in for service and originally was working with Scott. Although new, he was friendly and professional. He took care of my service and when he ran into something unfamiliar he asked Sydney for assistance. Sydney took over and she was outstanding. She worked with me regarding my concerns and got everything done in a professional manner. Even when I kept asking questions and having her do extra things. More
by jmarus@mac.com
Employees Worked With
Sydney Lippert, Scott Keeler
October 09, 2019
Kenny told me that to do the recall on my car would only be 2 hours. They would call when it was done. I text Kenny after 4 hours to get the status. He told be 30 more mins. When we got there out was not be 2 hours. They would call when it was done. I text Kenny after 4 hours to get the status. He told be 30 more mins. When we got there out was not ready. Basicly it took 6 1/2 hours. So 4 1/2 hours longer than I was told. It was an all day event. Terrible communication. We are very dissatisfied with our experience. More
by Linda C
August 09, 2019
Don't do the work, incompetent service advisors. This dealership is disorganized. My 2019 ford went in for a leak. They had it for a week, said they fixed it. They did nothing and never entered any d This dealership is disorganized. My 2019 ford went in for a leak. They had it for a week, said they fixed it. They did nothing and never entered any data in the sysyem. Had to go to Denver ford to get the work completed correctly. I won't go there again for anything. Previous problems with my f350 as well. Had to go to Denver ford to resolve warranty issues. They play dumb and their suppose to be the experts. I recommend Denver for over Colorado Springs ford. More
by PStrange
Employees Worked With
Katlyne, hogarth, and Bradley.
August 05, 2019
Never steered me wrong - Brad & Zack have been Awesome! I've been servicing my 2014 Escape here for 4 years. Even though I bought the car at a Ford dealer in Alaska, I've always received Top Notch service h I've been servicing my 2014 Escape here for 4 years. Even though I bought the car at a Ford dealer in Alaska, I've always received Top Notch service here from the likes of Brad Taylor (even before he became a service manager) and the rest of the crew. They never BS you and are very enjoyable to work with!!! More
by Corey_K
Employees Worked With
Brad Taylor & Zack in Customizing
July 29, 2019
Brad Taylor in the Service Dept. was AWESOME!! We broke down pulling our RV just north of Colo. Springs and fortunately we were close to Phil Long Ford Chapel Hills. Brad Taylor immediately took u We broke down pulling our RV just north of Colo. Springs and fortunately we were close to Phil Long Ford Chapel Hills. Brad Taylor immediately took us under his wing and went to work trying to locate a transmission. He was empathetic, compassionate, a great communicator and problem solver. He coordinated the repair work and did everything possible to get us back on the road and headed back to Arizona. If we lived in CS we would use Brad Taylor for all our maintenance. Thanks Brad!! You made us feel like family! More
by MJ and Charley
Employees Worked With
NA
July 03, 2019
Took my truck in for servicing to include oil change Friday AC servicing. Not done as of today. The worst servicing I have experienced. Excuses and apologies don't put me to work and put money in the bank! I AC servicing. Not done as of today. The worst servicing I have experienced. Excuses and apologies don't put me to work and put money in the bank! I lost jobs totalling $18,000 for Friday,Saturday, Monday, Tuesday and now Wednesday. Never take your vehicle at chapel hills P. L. Ford for servicing. The WORST! More
by Stefanoamella@yahoo.com
Employees Worked With
Brad, and Dustin service managers at chapel hills Phil long ford.
