Phil Long Ford of Chapel Hills

Sales department is amazing!! Burt and TD were the best salesman I’ve dealt with in this one purchase out of the 9 I’ve done in 15 years. Service department is beyond miserable to deal with. salesman I’ve dealt with in this one purchase out of the 9 I’ve done in 15 years. Service department is beyond miserable to deal with. More

I was sold a 2021 wrx STI and was told with the aftermarket part that were on the vehicle when purchased would not void the factory warranty and also sold me an additional warranty that they said w aftermarket part that were on the vehicle when purchased would not void the factory warranty and also sold me an additional warranty that they said will still cover any wear of the power train. Vehicle only has 9k miles. I took vehicle to get inspected by a professional shop and said no warranty will cover with these aftermarket parts. I called my sales guy and was supposed to call back but hasn’t called me back and it’s been over a week. Another Shystie dealership just trying to take people money for these so called warranty. Also vehicle didn’t go through 7 point inspection because they listed it before the owner turned it in so I know it was inspected after the owner dropped it off because it was transferred to me. More

Dealership promised car mats and trunk cover. Car was relatively new so should not have been missing either of these. It is obvious that they take them out of the vehicles to make another quick buck beca relatively new so should not have been missing either of these. It is obvious that they take them out of the vehicles to make another quick buck because when you ask about them they say that they are over 300 dollars. New trunk covers cost 120. Then they try to tack on 900 dollars for window etching which they did not do themselves they just add it on to everyone they say even if they don’t actually do it. This is also only a $20 cost to do yourself. Terrible service from the finance team. They price gauge you for everything. Our particular salesman was good but everyone behind him was awful. They shame you for not liking certain features on vehicles. My sister went here and they harassed her as well and said she was wasting their time when she had only been there for 15-20minutes and was pretty sure about the vehicle she wanted from them, but wanted to go next door to try another vehicle to be sure. They left the lot for 10 minutes before calling and harassing her husband saying the same thing. I get it you need to make a sale but show some customer service. You can’t harass people and price gauge them. Will never buy a car here. It’s nice to know nothing has changed at this dealer in 17 years. Was just as bad of service in 2004 and 2005. We all have walked away when we have tried this dealer looking at it with an open mind because there was a car we all wanted there, but quickly took our business to Bob Penkhus as a result and auto nation as well, which are the only dealers we have ever bought vehicles from since we moved here. We have bought 10+ vehicles since we moved here. Do not buy from Phil Long it’s a scam. More

3 freaking vehicles in 1 year. xxxx the 2nd and 3rd with 3 weeks of each other and all 3 are pieces of xxxx with transmission issues. They will rip you off. Keep your vehicle for WEEKS and offer absolutely 3 weeks of each other and all 3 are pieces of xxxx with transmission issues. They will rip you off. Keep your vehicle for WEEKS and offer absolutely no loaner ride. Then they'll jack your purchase up by an extra $10k and say it's your fault. Never in my life have I dealt with such a poor business. And to think I purchased 2 of them during November which apparently is Veteran Appreciation month and being a retired veteran, I'd beg to differ. General Manager is no where to be found and could care less about you as a consumer. He'll offers you a beer if you'll remove a bad review though. A horrible experience EVERY SINGLE TIME I go there. 3 vehicles and 3 transmission issues. STAY AWAY AND TAKE YOUR BUSINESS TO ANYWHERE THAT DOESNT SAY PHIL LONG! YOU'VE BEEN WARNED!! More

Bought a brand new 2021 F150. Sooo many problems with it. Windows don't work, windshield wipers don't work, squeaks and rattles throughout the truck among other things.. Truck has less than 10,000 mile it. Windows don't work, windshield wipers don't work, squeaks and rattles throughout the truck among other things.. Truck has less than 10,000 miles on it, have had it in 5 times, they have had it more than 2 weeks in total, and I still have problems with it. Every time I take it in they fix about half the problems. They really don't even check to see if they fixed the initial problem. I don't know if I got a lemon or the new Ford trucks are not put together very well, but their service dept is not great. Also the last time they had it for more than a week. When I picked it up they didnt even wash it. I mean they had it for a week, it was way dirtier when I picked it up than when I took it it. Maybe the sixth time will be the charm. More

We reserved a Mach E in December of 2019, placed the order in June of 2021 and received it in October of 2021. The dealership was professional and helpful and the finance manager was wonderful to work order in June of 2021 and received it in October of 2021. The dealership was professional and helpful and the finance manager was wonderful to work with (which is unusual in my experience). The only con of the process was that the salesperson gave a very positive response to a request and then came back and said it couldn't be done (although it was for an unusual 'longshot' request). The rating on Fred Thomas required by this rating website is arbitrary since we never worked with him. More

Stopped in to look at one of their used trucks. I told the sales guy Jimmy that I wanted to test drive it and in the mean time if he could get an offer to purchase my car today. He said no problem, I went the sales guy Jimmy that I wanted to test drive it and in the mean time if he could get an offer to purchase my car today. He said no problem, I went for a test drive, he appraised my car. I didn't really like the truck but was interested in the trade value. I asked him what the value of my trade was, and he wouldn't give me a figure. He said it depends on the car you buy. I told him that was stupid and the cost of my trade is independent of the car I want to buy. He persisted for a while without giving a real reason of why he couldn't give me a figure. He also kept asking if i knew my remaining loan value.... I wouldn't give it to him. Eventually after 15 'let me talk to my manager's, he gives me a value WAY under market. I laugh and he says 'i need to stay competitive... so that is our offer'. He did a few more let me talk to my managers, and eventually came back with a reasonable price, but by that time i wanted nothing to do with them. Basically this dealership uses snake like tactics. If you want to buy one of their car's, you better pre prepared to deal with their bs. Not all dealerships are like this anymore. More

The salesman was very friendly and went above and beyond to get me into the vehicle I wanted. All the people I have dealt with are very friendly and professional. I had a great experience and would recommen to get me into the vehicle I wanted. All the people I have dealt with are very friendly and professional. I had a great experience and would recommend buying from this dealership. I told my neighbor about my experience and he purchased a vehicle the next week. This is one of the best dealerships I have dealt with in many years. More

Whatever you do do not buy a car from Phil long do not do what I did and say oh you have a warranty.. it doesn’t matter the parts department has no parts the service department sucks. My brother bought a tru what I did and say oh you have a warranty.. it doesn’t matter the parts department has no parts the service department sucks. My brother bought a truck they changed the oil the first time and blew the engine because they put the wrong amount oil in. I went six months freezing my xxx off in the winter because I didn’t have a simple blender motor and even if they did they had to disassemble half of the truck to put it in. Took them a month to get a blender motor. Then I brought my truck in to get a hose put in under warranty while I was on vacation in Tennessee. A tow truck driver from swyft towing backed into it move my truck across the parking lot. When I got back home, Phil Long told me I had to take care of it they didn’t give me a lender vehicle they didn’t even say sorry that my vehicle got destroyed in their care. Also, they didn’t even put the xxxx hose on!I’m still dealing with the insurance company who’s trying to charge me $1000 because the tow truck company & Phil Long doesn’t want to pay for it. I get the privilege of hiring a lawyer so that I could barbecue their xxx! They are the worst I’ve never seen anywhere. I now go to Larry H Miller Ford in Longmont and that’s where I will buy my next truck. Phil long is the worst by far and if you want to have problems and you want to have a vehicle that you can’t get parts for and you might consider them otherwise….Buy a Toyota. More

Well, this dealership is working hard to maintain their negative image. We went to Phil Long Used cars Monday August 16, 2021 for a used vehicle and the process was working smoothly with negotiation and al negative image. We went to Phil Long Used cars Monday August 16, 2021 for a used vehicle and the process was working smoothly with negotiation and all that is involved in a vehicle purchase. Once an agreement was made the lies began…. I had been told earlier in the discussion that there was a second key (which would be recovered for me prior to my leaving that night). I was also told they would detail the car and fill the tank. After I finished with the finance department I was told by my salesman, Gabriel, that the key was locked up in an inaccessible area and that they would have to overnight it to me the next day. Having no other recourse, I agreed and went home believing what they said to me. When I got in the truck there was 1/2 tank, grateful for but if you say fill the tank, FILL THE TANK! The day after the purchase, I am at home (1.5 hours from the dealership which they are well aware of) when I receive a call from my salesman that they DO NOT have a second key for this vehicle. Now I am becoming quite upset and really just want to take the vehicle back when they say they will overnight a key fob that we can take to any dealership for programming (an hour away) or I can contact them and they will talk me through the programming instruction. So, at this point we don't have high hopes in them following through and actually sending the key. It would be great if they did, they provided an amended "we owe" via text image to illustrate that they will follow through but I am not holding my breath. The second issue didn't come to my attention until after the fact when I was reading reviews regarding this dealership. A couple of previous customers had written that this dealership gives you a printout from the National Transportation and Safety Board, with regard to the vehicle you are purchasing, that lists recall information… BUYER BEWARE: this report says 0 recalls. I went to the FORD website yesterday and entered the VIN for the vehicle I purchased and there was 1. Thankfully this recall was listed as being handled in the Carfax maintenance section however, if I hadn't followed up my experience with reading about where I went, I would have never know to even check! Now, I WILL consider updating/amending this review should they come through with the second key as they stated. It is just so sad they resort to lies and customer deception to sell vehicles but I guess they maintain their shyster reputation and feel the need to uphold it. 8/18/2021: Amendment to this posting… received a blank replacement Intelligent key today from Phil Long Ford. More