Phil Long Ford of Chapel Hills

It was a great experience. In and out in 3 hours. The staff was friendly and helpful throughout the process. In and out in 3 hours. The staff was friendly and helpful throughout the process. More

Avery Harrison was an excellent representative of Phil Long Ford and made the car buying experience stress-free. I would highly recommend Avery and Phil Long Ford in general. Thank you! Long Ford and made the car buying experience stress-free. I would highly recommend Avery and Phil Long Ford in general. Thank you! More

We had a positive experience with this dealership. The salesperson, Avery was great. The location was convenient. And the other staff we worked with was nice. They were quick to fix an issue that ca The salesperson, Avery was great. The location was convenient. And the other staff we worked with was nice. They were quick to fix an issue that came up, and made things very convenient for us. Avery really went above and beyond to give us a great experience. More

I've bought 6 vehicles from Phil long and I'm sure I'll buy more. They have great inventory, the staff is always helpful, and they can always find what I need at the time. Avery knocks it out of the park e buy more. They have great inventory, the staff is always helpful, and they can always find what I need at the time. Avery knocks it out of the park every time we are car shopping! More

Avery is a great salesman. Would definitely go back to Avery again for my next purchase! Would definitely go back to Avery again for my next purchase! More

Easy to work with and great customer service. I will continue doing business with this dealership. I will continue doing business with this dealership. More

Seamless experience. Got lucky as the car just arrived at dealership. The staff was amazing. Got lucky as the car just arrived at dealership. The staff was amazing. More

Thanks a million for this dream come true I special ordered my truck and Avery helped me every step of the way from start to finish it was a great experience thanks a million ordered my truck and Avery helped me every step of the way from start to finish it was a great experience thanks a million More

Although we weren't able to close a deal, working with Avery at Phil Long is always a pleasure. Super personable, patient, and professional, I chose to work with him again after buying my last truck from Avery at Phil Long is always a pleasure. Super personable, patient, and professional, I chose to work with him again after buying my last truck from him and didn't even consider anyone else. When the market is more favorable, I will certainly choose to work with him again. There was zero pressure to close a deal that wasn't going to be good for me and no hard feelings on either side. Thank you! More

Avoid this dealership if you can. They hid information about hail damage on the carfax until signing and then minimized its significance to push the deal through, then 5 years later w They hid information about hail damage on the carfax until signing and then minimized its significance to push the deal through, then 5 years later when I went to trade it in, they waited until the deal was negotiated and brought it up at the last second, halving the trade-in value. The sales manager TD, used every underhanded sales tactic I know of in our interactions and once we had agreed to a trade-in value, they sold the car I had been working with them to buy out from under me as I was headed up there to sign. They regularly have BBB complaints filed against them, it is a very long list. Think long and hard before doing business with Phil Long Ford. Additionally, for the issue that had me considering a purchase/trade in, their service dept estimated $400-$1000 to repair. It took 5 minutes of reading and about 20 minutes of work to find and fix the issue myself. More