Phil Hughes Honda

Avoid at all costs or hold onto your wallet I had a terrible experience with the dealership. I left feeling swindled. I was sold on a supplemental insurance through the dealership. One of the do I had a terrible experience with the dealership. I left feeling swindled. I was sold on a supplemental insurance through the dealership. One of the doubt points was that minor body damage could be prevented from being reported to my primary insurance. I had a small (1-2") dent, the policy covered dents up to 4". I went in to ask about having repaired and was met with surliness. They said they'd have to call their body guy and set it up for a day that was sunny. Nobody ever followed up with me. The vehicle also had one of the defectove airbags that was recalled shortly after I purchased it. It took over a year for the part to come in to replace it. Nobody at the dealership ever made any effort to compensate for the fact that I now could not have a passenger in my 18k vehicle. I had had such a bad experience at this point I couldn't wait to sell the vehicle, but with the recalled part the most I was offered (less than a year after purchase) was 8k. Another reason the offer was so low was that the dealership had reported that 1-2" dent (that they never fixed) as "body damage" to carfax. After selling the vehicle I have continued to be spammed by the dealership for almost a year now, despite multiple requests to be removed from communication. AVOID THIS DEALERSHIP! More

Treated like family. Taken to lunch by service advisor ( Dianne) while waiting on tires and oil change. Phil Hughes Honda treates customers like family. Taken to lunch by service advisor ( Dianne) while waiting on tires and oil change. Phil Hughes Honda treates customers like family. More

excellent I have been very pleased with my first time owner of a honda. Purchased honda pilot in 2012 after previous 3 autos ford explorers. (Transmission prob I have been very pleased with my first time owner of a honda. Purchased honda pilot in 2012 after previous 3 autos ford explorers. (Transmission problems on all. Never reached 70,000 miles. Pilot now at 83,000. Just put new tires on it for 40 to 50,000 more miles. Have been pleased with all my service appointments. Diane Burns has been a great informative service rep, Not pleased with new style of new pilot.l More

Very good experience as usual. I took my wife's 2014 Accord in to get serviced instead of doing it myself. I just didn't have the time. The staff at Phil Hughes were very pleasant I took my wife's 2014 Accord in to get serviced instead of doing it myself. I just didn't have the time. The staff at Phil Hughes were very pleasant and very helpful. My car was in and out in no time. I was very surprised how quickly it was done. The price was excellent. I will be returning. More

fast, to the point,great serrvice did exactly what they needed to do. developed trust within the group on the very first visit. would strongly recommend the service and parts departmen did exactly what they needed to do. developed trust within the group on the very first visit. would strongly recommend the service and parts department. More

30,000 MILE checkup My appointment was at a very busy time, but my service representative checked me in, and began the process while I sat in the waiting area, and helped My appointment was at a very busy time, but my service representative checked me in, and began the process while I sat in the waiting area, and helped myself to a bottle of chilled water. In less than an hour, my car was finished. More

Excellent Job on 25,000 Miles Maintenance Service Recently moved to town. Took my car in for its 25,000 Mile Maintenance Service. Both service people I worked with were very through and professional. Recently moved to town. Took my car in for its 25,000 Mile Maintenance Service. Both service people I worked with were very through and professional. Clearly explained what was covered and what was to be done as part of maintenance schedule. Found a few minor things (such as need to replace windshield wipers) that I was aware of but had forgotten to tell them about. Was in and out of the dealership in less than an hour. They also have a very comfortable waiting area. Very pleased with experience. Highly recommend! More

Alternator Replace My vehicle stopped at market because of the problem of alternator. So i have to replace alternator. It was somewhat expensive, but i satisfied the s My vehicle stopped at market because of the problem of alternator. So i have to replace alternator. It was somewhat expensive, but i satisfied the service and recall fix. Thanks a lot. More

First service for new vehicle. The service was performed very fast. It was finished in approximately 30 minutes, and the employees were friendly and efficient. The waiting area wa The service was performed very fast. It was finished in approximately 30 minutes, and the employees were friendly and efficient. The waiting area was clean and well stocked with magazines and complimentary ice water. More

2016 Pilot EX-L Purchase This was our second vehicle purchase from Phil Hughes, and both purchase experiences were fantastic! For the second time, Gary Bowman was our sales re This was our second vehicle purchase from Phil Hughes, and both purchase experiences were fantastic! For the second time, Gary Bowman was our sales representative. We agreed to a price for the vehicle over the phone and negotiated a few of the extras we wanted. He had our trade-in quickly evaluated upon arrival and within a short period of time we agreed on the trade-in price. It was a speedy, relaxed, no pressure experience, which is really what we wanted. Moreover, while the folks at Phil Hughes are great company, we didn't want to give up our whole Saturday haggling and they understood that and treated us with kindness and respect and made every effort to expedite the process. Gary and the whole team at Phil Hughes are wonderful to work with and treat you like you should be treated when making a large purchase - or a small purchase, for that matter. In addition, their service department is outstanding and have taken very good care of us every time we've visited, which was a strong contributing factor in our decision to buy from Phil Hughes Honda. And they provided lunch!! More