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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.8
547 Reviews
Call Service Center (724) 658-3521

547 Reviews of Phil Fitts Ford & Lincoln - Service Center

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January 13, 2025

Took vehicle in for a couple lights on dash and the fan was running extremely loud. Rob the advisor was great and explained things to me well. $618 later the fan is still running loud. The lights on dash i More

by Jemorgan13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
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Jan 13, 2025 -

Phil Fitts Ford & Lincoln responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Thank you from the Phil Fitts Family

January 12, 2025

Clean facility! Friendly staff throughout the dealership. Helpful & offer explanations prior to doing any service. More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Sharon, and we look forward to working with you again. Thank you from the Phil Fitts Family

Jan 14, 2025 -

Phil Fitts Ford & Lincoln responded

Hi Sharon, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jan 15, 2025 -

Phil Fitts Ford & Lincoln responded

Hi Sharon, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 08, 2025

Kind, considerate and professional. I have only dealt with the srvice department and they are top notch. More

by wayne.gill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
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Jan 08, 2025 -

Phil Fitts Ford & Lincoln responded

Wayne, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Thank you from the Phil Fitts Family

December 30, 2024

Every time I use them, they are very efficient on timing and care to my vehicle. Always explain what needs fixed and offers great solutions More

by efisher7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Fisher
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Jan 02, 2025 -

Phil Fitts Ford & Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Phil Fitts Ford & Lincoln, we value our customers and we look forward to seeing you on your next visit. Take care!

December 24, 2024

They squeezed me in as I just bought the car and realized the horn didn’t work. I was leaving for the Holidays and they wanted me to be safe with a horn. Took less than an hour. Very pleased More

by carlaragley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks, Carla, for sharing about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

December 20, 2024

This is a family and business friendly dealer. I'm very happy with the service they provide. More

by jonnaking70
Recommend Dealer
Yes
Employees Worked With
Anybody in the service department, and the receptionist, and sales
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Dec 22, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phil Fitts Ford & Lincoln. We look forward to having you as one of our valued customers for many more years to come! Thank you from the Phil Fitts Family

November 28, 2024

Everyone in the service department are very friendly and helpful . They always treat you well More

by bakersecret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his namr
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Dec 01, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Thank you from the Phil Fitts Family

November 28, 2024

The guys in the service department are the best especially Kenny. They get you in and out with a handshake and a smile More

by Rick.haybarger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny in service
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Dec 01, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you, Rick! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

November 20, 2024

Kenny took care of my problem quickly and efficiently. A great service department with caring people More

by KENNADAYSINPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
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Nov 20, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing about your experience with Phil Fitts Ford & Lincoln. Kenny and our team were appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

November 19, 2024

The dealership arranged for a loaner vehicle, handled the insurance claim, repaired the car like there was never any damage and did everything they could to make the experience painless. More

by bregal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Phil Fitts Ford & Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

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