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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.8
547 Reviews

547 Reviews of Phil Fitts Ford & Lincoln - Service Center

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February 20, 2025

Quality work with the customer in mind. Willing to take the time to do the job properly. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula
Feb 20, 2025 -

Phil Fitts Ford & Lincoln responded

It has been a pleasure serving you, Jeff. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

February 16, 2025

Phil Fitts is the Best. They treat me good. Tony and Paula in Collision, Ken, Rob, and Jim in service are the Best. I have no complaints. I recommend people who are looking More

by dlbooth51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Phil Fitts Ford & Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

February 11, 2025

Outstanding work and wonderful people to work with, as usual. Sat and talked with Albee and Mr. Fitts. More

by VBCOACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Phil Fitts Ford & Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Albee and the team met your expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

February 09, 2025

These guys are the best. Helped me out many times. I bought my last three cars there and will go there again when I need another. More

by JOURNEY16US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny,Jim and Rob in the service department.
Feb 09, 2025 -

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

January 27, 2025

Friendly employees make everything so easy, and everyone that I have been in contact with is that way! Very efficient and professional yet customer friendly! Thank you! More

by Puckster820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ava Brocius
Jan 27, 2025 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

January 25, 2025

The service team at Phil Fitts Ford took such amazing care of me. The staff showed genuine concern and treated me more like a member of the family than just a customer. Thank you for making a stressful More

by Supernee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
Jan 26, 2025 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

January 23, 2025

Always excellent customer service. Technician communication is superb. Appointments are always timely. Inspection process is well organized. More

by SOCSTE81
Recommend Dealer
Yes
Employees Worked With
David Sochor
Jan 24, 2025 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you from the Phil Fitts Family

Jan 26, 2025 -

Phil Fitts Ford & Lincoln responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

January 16, 2025

I kept loosing air in tire and called Robbie Fisher got Zac Richman me right in and fixed it while I waited. Nail was found and removed and plugged! Excellent! More

by efisher7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Fisher
Jan 17, 2025 -

Phil Fitts Ford & Lincoln responded

It's great to hear that Robbie was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

January 15, 2025

Excellent service, body shop and sales, overall excellent dealership that really looks after its customers More

by cdl197200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Broderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Phil Fitts Ford & Lincoln responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

January 13, 2025

As always, friendly, attentive, and timely in taking care of business! Everyone I met was very engaging. More

by vivianmahli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ava
Jan 13, 2025 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Vivian, and we look forward to working with you again. Thank you from the Phil Fitts Family

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