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Phil Fitts Ford & Lincoln

New Castle, PA

Overview
Employees
Reviews
Vehicles
4.8
1,249 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,249 reviews

December 31, 2024

Albert was great. No pressure at all. Not pushy at all. Transaction was flawless. Missy in finance was professional, ready to close the deal and very friendly and info More

by jim@doranconcrete.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Labrizzi
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Jan 02, 2025 -

Phil Fitts Ford & Lincoln responded

Thank you for your very kind review, Jim. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

December 30, 2024

Every time I use them, they are very efficient on timing and care to my vehicle. Always explain what needs fixed and offers great solutions More

by efisher7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Fisher
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Jan 02, 2025 -

Phil Fitts Ford & Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Phil Fitts Ford & Lincoln, we value our customers and we look forward to seeing you on your next visit. Take care!

December 29, 2024

We had an excellent experience buying our new Bronco. Everyone we dealt with was extremely nice and professional. Any questions we had were answered and any concerns were taking care of. Our saleswoman C More

by ramit2009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Callie Whiting
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Dec 29, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your thoughts on working with Callie and our team. We're glad to hear we delivered such a great experience! Thank you from the Phil Fitts Family

December 28, 2024

Bobby and Eric were super helpful on getting me in on one of their used vehicles on the lot. They made sure I got the best return for my trade in. Super friendly staff and excellent atmosphere. More

by phillippi_brian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Bailey
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Dec 29, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you so much, Brian, for your excellent review! We are so glad that Bobby and Eric had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Thank you from the Phil Fitts Family

December 24, 2024

They squeezed me in as I just bought the car and realized the horn didn’t work. I was leaving for the Holidays and they wanted me to be safe with a horn. Took less than an hour. Very pleased More

by carlaragley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks, Carla, for sharing about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

December 20, 2024

This is a family and business friendly dealer. I'm very happy with the service they provide. More

by jonnaking70
Recommend Dealer
Yes
Employees Worked With
Anybody in the service department, and the receptionist, and sales
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Dec 22, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phil Fitts Ford & Lincoln. We look forward to having you as one of our valued customers for many more years to come! Thank you from the Phil Fitts Family

November 28, 2024

Everyone in the service department are very friendly and helpful . They always treat you well More

by bakersecret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his namr
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Dec 01, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Thank you from the Phil Fitts Family

November 28, 2024

The guys in the service department are the best especially Kenny. They get you in and out with a handshake and a smile More

by Rick.haybarger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny in service
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Dec 01, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you, Rick! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

November 20, 2024

Kenny took care of my problem quickly and efficiently. A great service department with caring people More

by KENNADAYSINPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
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Nov 20, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing about your experience with Phil Fitts Ford & Lincoln. Kenny and our team were appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

November 19, 2024

The dealership arranged for a loaner vehicle, handled the insurance claim, repaired the car like there was never any damage and did everything they could to make the experience painless. More

by bregal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Phil Fitts Ford & Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

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