Phil Fitts Ford & Lincoln

i called today to report a broken caliper on my 2008 f250, i told the service dept that it was the caliper, not a line as i could see fluid shooting out from the caliper. he asked how soon i could bring f250, i told the service dept that it was the caliper, not a line as i could see fluid shooting out from the caliper. he asked how soon i could bring it in, i told him i could be right there due to needing my truck to go to work tomorrow, and asked how long repairs would take. i was told it could be fixed today, so off to new castle i go with almost no brakes. after an hour he tells me that yes it was a bad caliper and my warranty will cover it, but the broken caliper had destroyed the rotor and pads and i needed to pay $300 to replace a rotor pads and brake fluid? i told them to just fix the bad caliper, and was told...well you will have to come back tomorrow cause we dont have the parts here. so home i went with no brakes. More

I took my car to the body shop to get repaired on a Monday morning at 9AM. I saw on the invoice (when I got the car back) that they did not even start on the car until 2 PM that day. I was told that i Monday morning at 9AM. I saw on the invoice (when I got the car back) that they did not even start on the car until 2 PM that day. I was told that it would be done by Thursday the same week by Melanie Keller. On Tuesday, she called and said that it had more damage and that they needed to order more parts. She also wanted me to call the Insurance company so that the body shop could get payment right away for the additional damage so that they could order the parts. I was then told that the parts would come in either Thursday or Friday and that the car should be done by Tuesday the following week. Melanie called me on Monday and said the car would not be done until Wednesday and that I could pick up the loaner car on Tuesday afternoon once it comes back. She never called me on Tuesday or Wednesday. I called at 3:30 on Wednesday twice and she never answered . I left a message after the second time I called. I waited until 4:30 because I knew the shop closed at 5:00 to call again. I asked to speak to the head or the assistant manager of the dealership in regards to the body shop service. I was transferred to a Michael H. who was not either. He told me that he would get to the bottom of this and call me back. He never did. Melanie finally called me back on that Wednesday,right before closing. She was very rude and she blatantly lied to me. She stated that 'the car would not be done until Thursday and that she already contacted my insurance company and they are okay with that.' I then asked to speak to some one above her because this was not acceptable. She then said that she was the the head manager of this department and this is how it is. I had to call back because she would not allow me to speak to anyone else about this. I was never told in any shape or form that the car would not be done by the following Thursday when I originally dropped it off. I then called to speak to the head manager or assistant manager. Again, I got Michael H. on the phone. His excuse was that they have too many cars to start processing the repairs with the insurance companies in regards to deer accidents and that is why there is the delay. Thursday comes and again no one calls me. I called and was told that the car would be done by closing. Supposedly, they had just painted it that morning. The repair was only the bumper and a small part of the trunk where I was hit from behind by another vehicle. When I went to pick up the car, the bumper looked much lighter than the rest of the car. Melanie then said that is the way they are supposed to look. The outside rear view mirror had paint on it. The trunk hood had spots on the side that where it was not painted. This was very poor service all around. This car was supposed to be in the dealership for only three days for a small repair. It took 2 weeks to repair this car, not to mention the lies and unacceptable excuses I was told. Also, it was a shame that no one could call back. It is also a shame that I could not speak to anyone in authority regarding this poor service and treatment. In my opinion, apparently this dealership does not care about their services or who runs their body shop. More

I was extremely pleased with Darius' thoroughness throughout the process from selection to purchase. Darius explained all features, as well as what to expect from the entire Phil Fitts service and su throughout the process from selection to purchase. Darius explained all features, as well as what to expect from the entire Phil Fitts service and support team. He remained with me into the evening after all others had left and the dealership doors and lights closed to review every feature to make sure that I was confident in my ability to take ownership of my new vehicle. I believe Darius did an excellent job representing the quality of a Fitts team member. More

I was very pleased with my experience at Phil Fitts Ford. I went there with certain expectations of what I wanted. And thanks to Ryan Feola those expectations were met. He found me the car I wanted and I I went there with certain expectations of what I wanted. And thanks to Ryan Feola those expectations were met. He found me the car I wanted and I couldn't be happier with it. He was also very friendly and right there to answer any questions I had regarding my vehicle. I love my new Ford Edge! So thank you to Ryan Feola and everyone at Phil Fitts Ford! More

My salesman was Darius Carter , he worked hard , to get My salesman was Darius Carter , he worked hard , to get me a good deal and a fair price on my trade . I wanted a payment lower than what I was c My salesman was Darius Carter , he worked hard , to get me a good deal and a fair price on my trade . I wanted a payment lower than what I was currently paying , and he made it possible . Everyone one was very friendly and able to get me a good interest rate . In the past I have had some problems with other Ford Dealers in the valley , and it is nice to have someone treat me fairly . I will speak very highly of Phil Fitts Ford , and will give them all of my future business . Thank you Dana Caldwell More

We would definately travel again to deal with Phil Fitts Ford. The great price convinced us to drive to take a look. The salesman (Ryan Feola) was extremely personable and worked with us on our trade. We re Ford. The great price convinced us to drive to take a look. The salesman (Ryan Feola) was extremely personable and worked with us on our trade. We really appreciate everything. More

Ryan was very professional, & honest. I have called after purchase at least two times and he was very polite and answered all my questions.This was Bonnie & my dream car. We love it and will be bringin after purchase at least two times and he was very polite and answered all my questions.This was Bonnie & my dream car. We love it and will be bringing it back to svc dept for maintenance. I do believe I will be a life time customer of Phil Fitts Ford. this is my second ford I currently own. One thing i would like to bring up is we took car in for a wash and the Svc guy at the desk was some what rude to my wife. We couldn't find the correct door for car wash bay, there is know sign on door and he told her i already told your husband back door. the back door is a body shop. More

Darius was very helpful from the start and kept me posted with used cars as they became available. We were in touch by phone and email and he provided photos of the cars that interested me. He helped to st with used cars as they became available. We were in touch by phone and email and he provided photos of the cars that interested me. He helped to streamline the sales process as I was under some time constraints. I recommend him to anyone looking for professional and personable service. The whole sale from "first look to drive home" was simplified, hassle-free and very satisfactory. More

Eric was very knowledgeable and professional. He was the first to acknowledge my e-mail and set up an appointment to meet my schedule. I didn't plan on buying a vehicle that day, but Eric sold me on the MK first to acknowledge my e-mail and set up an appointment to meet my schedule. I didn't plan on buying a vehicle that day, but Eric sold me on the MKX, which we're very pleased with. When I'm in the market to replace my other vehicle, Eric with be the first one I call. It was a pleasure doing business with Eric. More

This was only the third vehicle I've ever purchased, but Eric Altman and the rest of the staff made it the best buying experience! I got a great deal on a great truck, and I couldn't be happier! I will def Eric Altman and the rest of the staff made it the best buying experience! I got a great deal on a great truck, and I couldn't be happier! I will definitely recommend Phil Fitts and Eric Altman to anyone in the market for a vehicle. More