Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Phil Fitts Ford & Lincoln
New Castle, PA
1,249 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,249 reviews
August 06, 2018
Recall Excellent service and friendly technicians. Recall was handled as professions. Waiting room is very comfortable. Sales people passing by were very cou Excellent service and friendly technicians. Recall was handled as professions. Waiting room is very comfortable. Sales people passing by were very courteous to all those waiting More
by adkmd2207
Verified CustomerEmployees Worked With
Kevin Whitty
August 02, 2018
2018 escape ecoboost❤ I can say enough about how wonderful everyone was! They are a great bunch of guys! And a special thanks to Albert mangino!! Your the best! Thank you f I can say enough about how wonderful everyone was! They are a great bunch of guys! And a special thanks to Albert mangino!! Your the best! Thank you for everything! More
by HAIRDO0209
July 31, 2018
fluke usually the service is pretty good. This last time it was: "o.k." road debris tore off a mud flap & loosened the trim it was attached to. They put a usually the service is pretty good. This last time it was: "o.k." road debris tore off a mud flap & loosened the trim it was attached to. They put a new mudflap on, but totally missed that the rest needed some attention. More
by gb
Employees Worked With
i don't remember
July 31, 2018
New car, New dealer. My old Pontiac had over 200,000 miles on it and it was time for a new car. As Pontaic is now defunct, I needed to find a new brand. Phil Fits made m My old Pontiac had over 200,000 miles on it and it was time for a new car. As Pontaic is now defunct, I needed to find a new brand. Phil Fits made me feel very comfortable, helped me find a new car that was right for me, and helped me work out the best deal I could get. I'm still getting to know my new Escape, but am extremely happy with it so far! More
by HRJ540
Employees Worked With
July 30, 2018
Long time customer of this dealer but will never go back. I am writing this from my real life experience. Approximately a month ago my wife and daughter were in our 2015 Ford Focus that at the time had appro I am writing this from my real life experience. Approximately a month ago my wife and daughter were in our 2015 Ford Focus that at the time had approx. 43,XXX miles on it. They were pulling out of a driveway and the car stalled (stick shift). Then after starting it again it stalled a second time and at that time they noticed a bad vibration afterward they could not get the car to move. I went to see what was the matter. When I got there, I started it and right away I noticed that the vibration was extreme so I shut it off and opened the hood. I found the motor and transmission had dropped approximately 8 plus inches. I noticed that a transmission mount bracket was broken. Side note: A week or so prior to that we were notified of a recall on that car for clutch failure. We had it towed to the Local Ford dealer. My thinking was even if it was not due to the recall, Ford cars have 5 yr 60,000 powertrain warranty so "it should be covered". When I got the car to the dealer, they did their diagnostic and told me that it would not be covered under warranty. "It was not internal to the Motor or Transmission, or on the list of Ford Covered 60,000 mile warranty covered parts." Also noted on the quote was that a bolt was missing from the bracket that had failed. Up to this point the car was never even in the shop for anything minor, so to me 1 of 2 things happened. The Ford Factory left out the bolt or the bolt was not tightened to specs. I then proceeded to move the car from the dealership to my mechanic who is honest, easier to deal with, and cheaper per hour. Street Lethal Performance (Terry Johnson's Auto) When I got the car to my mechanic, he called me at work and asked me to stop by before I went home. I went directly there and he showed me the part that failed and the replacement part. Low and behold the replacement part was completely re-designed with more ribs, thicker ribs and a closed end that was where one of the failures occurred. (See photos of side by sides) I promptly called the Ford 800 line for customer support and they told me that if the dealer would have deemed that the missing bolt was the reason for the failure that they would have covered it under warranty. It is very apparent that the bracket that failed never had a bolt in it at all or the aluminum would not still have the raw cast aluminum look. Let's do some math. 4 bolts holding a bracket, holding approximately 25% of the motor/ transmission torque/weight. Now we leave one out and each bolt is holding 33.3....% that is over a 10% excess stress for each bolt. Engineers do not build in that much excess allowance on parts. Not to mention that the bolt left out was in the area of the part that had the most mass to it. I am so thankful that this happened in a driveway and not speeding down the road at highway speeds. I could be a widower instead of just out some money. I thank the Lord every day for that! It just really saddens me that, first, the dealer that I worked at 2 summers when I was in college and where most of our family's cars were purchased did not take care of us. Secondly, Ford and other manufactures should always stand behind what I consider a true manufacturing defect. A missing bolt out of a critical part is pure negligence! More
by Fordguy1
July 30, 2018
bought a car this is the second car I bought from phil fitts ford. the people who work here are awesome.they care and want you to get a nice reliable car.no compla this is the second car I bought from phil fitts ford. the people who work here are awesome.they care and want you to get a nice reliable car.no complaints. More
by hot rod
July 30, 2018
Great experience Albee Mangino was awesome to deal with! He helped us out a lot and got us into an awesome suv. Couldn't be happier with our new (used) car that he hel Albee Mangino was awesome to deal with! He helped us out a lot and got us into an awesome suv. Couldn't be happier with our new (used) car that he helped pick out for us. More
by tikster30000
Employees Worked With
July 25, 2018
Fantastic Experience Darius Carter is a great salesperson. He worked very hard to get me a car that I am enjoying driving. Thank you Darius, Anna Craig Darius Carter is a great salesperson. He worked very hard to get me a car that I am enjoying driving. Thank you Darius, Anna Craig More
by anna.craig53
Employees Worked With
July 25, 2018
Fair and honest I appreciated the manager and salesman giving me their honesty when it came to the trade-in value of my car and the options for potential leases. The I appreciated the manager and salesman giving me their honesty when it came to the trade-in value of my car and the options for potential leases. The process was relatively painless and efficient. I really appreciate that they delivered my truck the following day as I would be otherwise unable to get it for a few days after signing the lease. More
by BOBBYCOPFER
July 24, 2018
A great bunch of folks They did everything to get me the car I wanted. Did all the leg work and paper work. Darius Carter is amazing. He was so helpful and friendly. It tr They did everything to get me the car I wanted. Did all the leg work and paper work. Darius Carter is amazing. He was so helpful and friendly. It truly shows that he enjoys his job and helping folks. Couldn't find a better place to buy a car. The folks at Phil fitts ford are amazing. More
by MikeG
