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Phil Fitts Ford & Lincoln

New Castle, PA

4.8
1,250 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,250 reviews

December 25, 2018

awesome sales department I called a few days ahead of when I expected to be at the dealership. I told the salesman Brian H what I was interested in. When I got there Saturda More

by fire_woman63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Altman
December 19, 2018

Quick and easy oil change Very quick to schedule and very quick to complete the work. They called as soon as the car was done and ready to pick up. I would very much recommen More

by DEREKLOFFUTT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Whitty
December 18, 2018

Excellent Darius knew everything we asked about the F150s and worked hard to find the truck I wanted. This was my 6th or 7th new F150 over the last 40 years an More

by JHASELY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2018

Very bad service dept. Took my vehicle for recalls and was charged for a service call. They never call you back to let you know what's wrong they just fix it and your stuck More

by PERDONATO1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Whitty
Dec 27, 2018 -

Phil Fitts Ford & Lincoln responded

I'd like to look into this but I'm not sure who I'm reaching out to or what vehicle this pertains to. Please fell free to contact me directly at 724-658-3521. Mike Hietsch General Mgr

December 17, 2018

Professional The whole prossess was very professional. I was very please with the truck and the way the transaction was handled by all of the team members at Phil More

by DEROSADCI
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2018

Service Department is excellent Excellent Service from Ken Carter. I have been using the service dept at this dealership for over 20 years. Ken is the reason to continue purchasing a More

by chrisnbuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Carter, Kevin Whitty
December 17, 2018

Phil Fitts is represented extremely well by Darius Carter! Darius was great! He kept me informed during the truck build process and was always responsive to my questions! Great job by a service-oriented memb More

by joeburkot
Recommend Dealer
Yes
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2018

Treated with me with respect and worked with me! Honestly this dealership Phil Fitts was wonderful to work with! I will recommend this dealership to all my friends as well as return when I am ready More

by Kbarton8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Dottle
December 13, 2018

Great friendly service. I trust none other than Phil Fitts Ford to service my Ford F-150, Thunderbird and Lincoln MKZ. I really enjoy the courtesy and promptness of their sta More

by beauken.sipe5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2018

was not fully informed. i wish i would of known i needed to apply for and use a ford credit card to get a tire rebate. i think this service center should not of charged me fo More

by SARASLOAN19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Kevin Whitty
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