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Phil Fitts Ford & Lincoln
New Castle, PA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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awesome sales department I called a few days ahead of when I expected to be at the dealership. I told the salesman Brian H what I was interested in. When I got there Saturda I called a few days ahead of when I expected to be at the dealership. I told the salesman Brian H what I was interested in. When I got there Saturday morning he had a vehicle ready for me to look at and test drive. I was able to get the vehicle and take care of all paper work within a very reasonable amount of time. Exceptional is the only way I can describe the way I was treated by Brian and Mike as well as Eric. I will always try to come back here if I need to get another vehicle More
Quick and easy oil change Very quick to schedule and very quick to complete the work. They called as soon as the car was done and ready to pick up. I would very much recommen Very quick to schedule and very quick to complete the work. They called as soon as the car was done and ready to pick up. I would very much recommend them. More
Excellent Darius knew everything we asked about the F150s and worked hard to find the truck I wanted. This was my 6th or 7th new F150 over the last 40 years an Darius knew everything we asked about the F150s and worked hard to find the truck I wanted. This was my 6th or 7th new F150 over the last 40 years and this was, by far, the best buying experience. More
Very bad service dept. Took my vehicle for recalls and was charged for a service call. They never call you back to let you know what's wrong they just fix it and your stuck Took my vehicle for recalls and was charged for a service call. They never call you back to let you know what's wrong they just fix it and your stuck with the bill. They dont follow Ford Motor Company Policies . Very bad service dept. I will drive 2 hours to the next ford next time I need it. I had to pick a star to rate them. They dont deserve the star More
Professional The whole prossess was very professional. I was very please with the truck and the way the transaction was handled by all of the team members at Phil The whole prossess was very professional. I was very please with the truck and the way the transaction was handled by all of the team members at Phil Fitts Ford. Five STAR. More
Service Department is excellent Excellent Service from Ken Carter. I have been using the service dept at this dealership for over 20 years. Ken is the reason to continue purchasing a Excellent Service from Ken Carter. I have been using the service dept at this dealership for over 20 years. Ken is the reason to continue purchasing at Phil Fitts. I always get an appointment timely, the wait time is always minimum, and have never had a negative experience. More
Phil Fitts is represented extremely well by Darius Carter! Darius was great! He kept me informed during the truck build process and was always responsive to my questions! Great job by a service-oriented memb Darius was great! He kept me informed during the truck build process and was always responsive to my questions! Great job by a service-oriented member of your staff! More
Treated with me with respect and worked with me! Honestly this dealership Phil Fitts was wonderful to work with! I will recommend this dealership to all my friends as well as return when I am ready Honestly this dealership Phil Fitts was wonderful to work with! I will recommend this dealership to all my friends as well as return when I am ready to buy again! The sales people are so friendly and and accommodating! Special thank to both my sales guy Chris and also the sales manager Michael! I must be totally honest as a woman I was treated like just like any gentlemen that would walk through the door! More
Great friendly service. I trust none other than Phil Fitts Ford to service my Ford F-150, Thunderbird and Lincoln MKZ. I really enjoy the courtesy and promptness of their sta I trust none other than Phil Fitts Ford to service my Ford F-150, Thunderbird and Lincoln MKZ. I really enjoy the courtesy and promptness of their staff. More
was not fully informed. i wish i would of known i needed to apply for and use a ford credit card to get a tire rebate. i think this service center should not of charged me fo i wish i would of known i needed to apply for and use a ford credit card to get a tire rebate. i think this service center should not of charged me for an alignment because of this issue. More