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6 Reviews of Phelps Chevrolet - Service Center
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February 14, 2018
The Definition of customer Service We were directed to this dealership by a friend who had good experience with them. My daughter had just totaled her car and we were coming in from out We were directed to this dealership by a friend who had good experience with them. My daughter had just totaled her car and we were coming in from out of town to replace. They made the buying process very easy and low pressure. That was just the start. They made my daughter, who was very shooken up from her accident feel very comfortable. They also let her know that they were there to help her with any car issues she had. Living 2 hrs away, this made a Dad feel good. They have been very helpful after the sale with tags etc. They will also make sure she keeps car serviced and in warranty. Very pleased and thankful. Thomas is Da Man! More
by NCSooner
Employees Worked With
Thomas Clayton, Sara Cagielski
July 10, 2017
They turned a bad situation into a good one Mr. Phelps contacted me and he has made things right. He genuinely seems to care about the reputation of this dealership. I was very upset at the serv Mr. Phelps contacted me and he has made things right. He genuinely seems to care about the reputation of this dealership. I was very upset at the service department but after speaking with Mr. Phelps, he recognized my situation and took charge by making things right. More
by pwall1988
Employees Worked With
Wes Phelps
June 29, 2017
They made it right **UPDATING** I had a bad experience with the service department here. After explaining my situation on this site, Mr. Phelps reached out to me. He **UPDATING** I had a bad experience with the service department here. After explaining my situation on this site, Mr. Phelps reached out to me. He listened to my long winded story of my previous and current truck. He seemed to actually care. He went over and beyond to make me a happy customer. I am satisfied with the outcome. I wanted to update the review. More
by pwall1988
Employees Worked With
Wes Phelps
May 13, 2011
We have purchased two new vehicles from Jack Phelps. We were pleased with the automobiles, Chevrolet is a great make. However, the way we were treated today is beyond my comprehension. Due to the fact th were pleased with the automobiles, Chevrolet is a great make. However, the way we were treated today is beyond my comprehension. Due to the fact that we have been loyal customers, I expect to be treated as such. We ran into a problem with our brand NEW Goodyear tires that are on our 2011 Traverse. We went to the dealership since we were guaranteed a 1 year warranty bumper to bumper and to my dismay we were denied service. They state that because the tires are Goodyear they do NOT cover the wheels and advised us to visit a Goodyear store. WHAT??? I have never heard of such ridiculous terms. I hope and pray that I will never have to step foot in this place again, and I will advise all of my friends and colleagues to avoid this place. I suggest their sales team and customer service all take etiquette lessons on how to treat customers and maybe just maybe they should try treating their customers with respect. More
by angelvicnic
Employees Worked With
N/A
