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Pettus Ford DeSoto - Service Center

De Soto, MO

4.2
129 Reviews

129 Reviews of Pettus Ford DeSoto - Service Center

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May 02, 2019

Recall replacement. Handled everything with skill & competency. Very friendly & always handle our needs readily. Always have our service needs done here. Would highly re More

by don-vic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Vargo
May 14, 2019 -

Pettus Ford De Soto responded

Thanks for your five star feedback on working with our friendly Ford Service Advisor Nick Vargo! We believe service should be fun, fast & friendly - so we are thrilled that's what you experienced with us! Come back anytime and thanks for choosing Auto Plaza!

May 01, 2019

Pleasant Easy to make appointment and work was completed in a fair amount of time I take all my cars in for service regardless of make or model More

by k.ripperger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Vargo, Andrew Ray
May 14, 2019 -

Pettus Ford De Soto responded

Thanks for your feedback on Nick Vargo & Andrew Ray our friendly Ford Service Advisors! We strive to deliver a top-notch customer experience like this on every single visit. Come see us anytime or give us a call at 636-337-7777

April 26, 2019

Quick and Efficient service! I arrived there just before they opened and was waited on immediately after opening..My vehicle was pulled into the shop within 5-10 minutes of regist More

by ramfn8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christin--Service Writer
Apr 29, 2019 -

Pettus Ford De Soto responded

Thanks so much for your five star feedback on our Ford Service Team! We appreciate your business. Customer Service is so important to us here at Auto Plaza! Come back and see us!

April 23, 2019

easy-peasey Needed to have emissions inspection. Appointment made in the morning before going to work that evening. Arrived bout 15 minutes before scheduled time More

by KMTHORNTON58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Ray
Apr 24, 2019 -

Pettus Ford De Soto responded

Thanks for your five star feedback on working with Andrew! We appreciate your business and hope to see you soon!

April 22, 2019

They listened I took my car in because it "sounded funny". after 2 long trips. They listened to my concern, made an appointment and fixed not one but four issues. O More

by marsha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Vargo, Andrew Ray
Apr 22, 2019 -

Pettus Ford De Soto responded

Thanks for working with Andrew Ray & Nick Vargo in our Ford Service Lane! Our advisors work extremely hard to deliver a top-notch experience for our customers - so we appreciate your feedback! Come back and see us!

April 22, 2019

Oil change Excellent and professional service as always. Truck was completed and delivered in the time that was promised. Thank you for an easy and prompt servic More

by cdh22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Petsch, Nick Vargo, Andrew Ray
Apr 23, 2019 -

Pettus Ford De Soto responded

Thank you for sharing your five star feedback! We are thrilled you had a great experience! We hope to see you again soon!

April 22, 2019

18S32 Fuel Tank Deformation corrected. We arrived 15 minutes before our appointment, were taken immediately, and were finished in 25 minutes. The only problem is that our clock does not wo More

by mameredith26
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Vargo
Apr 23, 2019 -

Pettus Ford De Soto responded

Hello - please reach out to us directly at 636-337-7777 so we can address this issue and get you all fixed up. Thanks and thank you for sharing your feedback! Talk to you soon.

April 16, 2019

Fast friendly service Nick and Andrew were wonderful. Matt the technician was very diligent in finding my noise in my door and fixing the issue! Thanks guys you rock! More

by Vargo_939
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Vargo, Andrew Ray
Apr 22, 2019 -

Pettus Ford De Soto responded

Thanks for sharing your feedback on working with Nick & Andrew in our Ford Service Lane! Matt also appreciates your kind words - this team is unlike any other & we will always work hard to earn these type of remarks about our customer experience! See you soon!

April 15, 2019

Air bag cover Seems on older models the new air bag cover doesn't fit the dash opening.. One corner is always sticking up, have tried 2 covers both same issue. More

by war-lamb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Vargo, Andrew Ray
Apr 17, 2019 -

Pettus Ford De Soto responded

I’m sorry about your dash cover, we don’t make or produce any parts. If you would like to message us through here with your info. we can try to get you with the manufacturer!

April 14, 2019

Great As usual service department was awesome! Fast and friendly! Kept me updated the whole time. Fixed my moon roof that a non ford shop couldn’t. Saved me More

by jpljr62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Ray
Apr 22, 2019 -

Pettus Ford De Soto responded

Thanks for sharing your five star feedback on your service drive experience with Andrew Ray! We strive to deliver this type of experience every single day both in sales and service! We also believe in saving our customers money whenever possible, so that is great to hear! Come back and see us :)

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