Pettus Ford DeSoto - Service Center

Service was excellent. In and out in less than an hour. Staff courteous and frequently asked if I needed anything while waiting. Have referred others to th was excellent. In and out in less than an hour. Staff courteous and frequently asked if I needed anything while waiting. Have referred others to this dealership. More

Totally awesome Very friendly, helpful, professional, would not go anywhere else and would def refer all I know to go there. Because of I might buy my next car there Very friendly, helpful, professional, would not go anywhere else and would def refer all I know to go there. Because of I might buy my next car there More

Service department Had the ERG cooler flushed on my 6.7 diesel. Very happy with the service and the time it took to complete the service. That's why I keep using this de Had the ERG cooler flushed on my 6.7 diesel. Very happy with the service and the time it took to complete the service. That's why I keep using this dealership's service department More

GREAT SERVICE!! Your business saved our vacation this weekend. We had an emergency repair late on Saturday morning. Kerry and his mechanics were amazing. Thank you Your business saved our vacation this weekend. We had an emergency repair late on Saturday morning. Kerry and his mechanics were amazing. Thank you!!! Melissa Saldaña More

Great service. Always ready to go the extra mile to ensure that the job is done correctly. Answers all my questions with a friendly smile and only recommends the ser Always ready to go the extra mile to ensure that the job is done correctly. Answers all my questions with a friendly smile and only recommends the services I need. More

Poor customer service I took my truck in with the engine light on, needing a sensor and losing power going up hill. The technician took it out for a “test drive” because h I took my truck in with the engine light on, needing a sensor and losing power going up hill. The technician took it out for a “test drive” because he “couldn’t figure out what was wrong with it” and now the engine is blown. I received a call from the service department explaining what happened and was told “this repair is going to be very expensive you might want to consider buying a new truck”. Then was told that if we wanted to know what is wrong with it they would check it out for $120/hour. This is an extremely poor sales tactic. I drove it in with ZERO engine noise. I thought I was doing the right thing by taking it in for repairs to PREVENT a catastrophe such as this and now I do not have a truck and they claim zero responsibility. I have attempted to contact the owner twice and have received no return call. If the owner cares so little about the reputation of his business that he can not return a phone call then I will be taking my business elsewhere. More

Felt dismissive I was there for an oil change “the works”. I went to see how much longer and saw that my car was done and outside. I may have beat him to it, but I I was there for an oil change “the works”. I went to see how much longer and saw that my car was done and outside. I may have beat him to it, but I don’t know how long my car was done before I asked. As soon as someone moved my car outside, I should have been called. I asked if everything was alright and I had something seeping in my car. I feel like he wasn’t going to mention it. They don’t know what it was and didn’t have the time to look into it cause it takes a couple of hours. They acted like it was no big deal and it may not be, but I didn’t really care for the attitude. More

Oil change and maintenance Got us in quick, always friendly. Told me what was recommended. Only negative, didn’t clean up excess oil and it dripped on my garage floor, otherwise Got us in quick, always friendly. Told me what was recommended. Only negative, didn’t clean up excess oil and it dripped on my garage floor, otherwise, would be 5 star. More

Extended Warranty Work The service dept. did an excellent job & treated me with respect. The warranty actually covered what needed to be fixed! That was a surprise. Won't The service dept. did an excellent job & treated me with respect. The warranty actually covered what needed to be fixed! That was a surprise. Won't renew my warranty because it is so expensive and they don't deal with the ones on TV. More

Recall They were very kind. I'm not for sure which service person helped me. I was almost an hour early because I read the time wrong and he went ahead and s They were very kind. I'm not for sure which service person helped me. I was almost an hour early because I read the time wrong and he went ahead and squeezed me in. The ladies in the office were also very kind and it was great seeing smiling faces. More