Pettus Ford DeSoto - Service Center

Please tell Joe Pettus (owner of Auto Plaza Ford) in Desoto that myself, family and friends will never buy or have a vehicle serviced at your location again. Your service department is a complete ripoff Desoto that myself, family and friends will never buy or have a vehicle serviced at your location again. Your service department is a complete ripoff and they don't back up their work. More

My sales man Elijah was terrible. No personal attention at all. Often times I sat there while he was with another Customer even though I was there prior to buy a car. A week later the battery died in my 2 at all. Often times I sat there while he was with another Customer even though I was there prior to buy a car. A week later the battery died in my 2011 Chevy Avalanche. Attempted to call Mr. Davis in regards to it and never got a response as to possible reimbursement. Do not recommend Elijah Finance manager John was unprofessional as in when we’re switching to different finance rates he never informed me that they went up at certain points during the process. His only response was.. “well it’s done now”. Cars itself are fine. Theses two are highly not recommended. More

Helpful, friendly service Service department was easy to access and the staff was helpful and friendly. The service department communicated very well with details. When work Service department was easy to access and the staff was helpful and friendly. The service department communicated very well with details. When work would start, assessment of problem, estimated cost to fix and when the vehicle would be ready. More

Courtious and efficient Friendly counter people. Made the appointment and then performed the work. Had to first determine what was wrong from description of noise. Excellent Friendly counter people. Made the appointment and then performed the work. Had to first determine what was wrong from description of noise. Excellent job figuring out and then repairing. More

missed damage under hood by mice A notation on the service report said rodent signs noticed. Nothing was said to me when I paid for the service. When the hood was raised after re A notation on the service report said rodent signs noticed. Nothing was said to me when I paid for the service. When the hood was raised after reaching home following oil change, mouse bedding was found in plain site! No attempt had been made to clear off mouse bedding. The fluid in windshield washer was empty because mouse had chewed through it. Frayed wires could easily be seen. The car was not completely checked out after service was done. I had to have the car towed to a dealer because I was afraid of a spark or something causing a fire under the hood. I am 75 years old and didn't feel safe in the car. More

Amazing Everyone from the AutoPlaza family is amazing to deal with truly. Nick, Andrew and Pam always go above and beyond for all my service needs. Hands dow Everyone from the AutoPlaza family is amazing to deal with truly. Nick, Andrew and Pam always go above and beyond for all my service needs. Hands down the best service department I’ve dealt with. More

DEF is Included I purchased a premium service plan for well over $3000. I have had to argue almost every time I’ve been in for service to get them to top off my DEF I purchased a premium service plan for well over $3000. I have had to argue almost every time I’ve been in for service to get them to top off my DEF tank. Every time I have come in for oil change I ask them to fill my DEF. Every time I have been told it is not included. For the most part they have looked it up and came back and told me I’m right and it is included. On this most recent time, again I was told it was not included, even after I showed the service department the brochure that clearly states that DEF is included. I spoke to Paul, the floor manager, and he got it straightened out. I’m not sure if the problem is the dealer or Ford itself. What I’m worried about is that I will not get my money’s worth out of my plan because I have to fight to get items covered that I have paid for. If the problem is Ford, then Ford needs to clear this up with its maintenance departments. More

Always great! They always give great service! I wouldn't change a thing! Except maybe, give them a raise! Lol! Everyone always does a spectacular job with customer They always give great service! I wouldn't change a thing! Except maybe, give them a raise! Lol! Everyone always does a spectacular job with customer service! More

service Its great to have quick oil change location and tires rotated and check air pressure for me. The tech showed me where the PSI info is for my tires. Its great to have quick oil change location and tires rotated and check air pressure for me. The tech showed me where the PSI info is for my tires. Thanks for being there. Sandi More

Recall on Fusion 2015 I was surprised how quick the safety recall was completed. I’m surprised to know that the Fusion 2015 has now 4recalls since I’ve owned the car. I’m v I was surprised how quick the safety recall was completed. I’m surprised to know that the Fusion 2015 has now 4recalls since I’ve owned the car. I’m very appreciative to be able to get the messages about recalls and how quickly your company is able to get my car in and fix it. More