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Pettus Ford DeSoto - Service Center
De Soto, MO
146 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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146 Reviews of Pettus Ford DeSoto - Service Center
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July 07, 2025
The Service Department was kind and helpful. They listened and addressed all my concerns. My vehicle is running much better now. I highly recommend.Pettus Ford De Soto. They listened and addressed all my concerns. My vehicle is running much better now. I highly recommend.Pettus Ford De Soto. More
by THEWOOLSEYS
Verified CustomerEmployees Worked With
Lizzy, Nick and Jessica
July 06, 2025
Staff is always friendly and knowledgeable. They are prompt to assist you when you walk in and good about getting you an appointment as quickly as possible. Nick and Liz are great. They are prompt to assist you when you walk in and good about getting you an appointment as quickly as possible. Nick and Liz are great. More
by SHARONKLEINSORGE
Employees Worked With
Nick, Liz
July 03, 2025
There is no way Pettus Ford can justify a $180/hr service rate! To top it off I was told the job would take 3 hours to fix. The bill was $740 (all labor) which is over 4+ hours billed. I wasn’t even given a rate! To top it off I was told the job would take 3 hours to fix. The bill was $740 (all labor) which is over 4+ hours billed. I wasn’t even given a small discount! This is no way to treat a customer who has purchased 3 vehicles. I will NOT consider Pettus for either a vehicle purchase or any future service. I do have one vehicle still under warranty so I might take that warranty work to another dealer. All my friends and family will be informed of the way I was treated. I’m in the market for a new vehicle but i will not consider any Ford/Lincoln product. More
by MOGRAD97
Employees Worked With
Nick Vargo
July 01, 2025
I had an appt for an oil change and 30 minutes after appt I came to pick up my car and they said that’s not an appt time unless I wait for my car. I dropped off my car the evening before and was never told I came to pick up my car and they said that’s not an appt time unless I wait for my car. I dropped off my car the evening before and was never told that 10 am appt doesn’t mean a 10 am appt. I was leaving on vacation and they said it would be at least another hour, which would have been 1130. So I left. I felt the manager was rude too. More
by CHRISHILL258
Employees Worked With
Idk
