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Pettus Ford De Soto

De Soto, MO

4.4
403 Reviews
Pettus Ford DeSoto, Inc. is your trusted Ford dealership in De Soto and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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12836 MO-21

De Soto, MO

63020

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Showing 403 reviews

July 17, 2025

Service department staff are always pleasant, helpful and knowledgeable. They get you in and taken care of as quickly as they can. More

by SHARONKLEINSORGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz, Nick
Jul 17, 2025 -

Pettus Ford De Soto responded

Thank you so much, Sharon! We truly appreciate your kind words and continued trust. Our service team works hard to provide a smooth, friendly, and efficient experience every time — and it means the world to hear that reflected in your review. We look forward to taking care of you again down the road!

July 16, 2025

When I was buying the car I was treated like gold. Especially when someone is spending 75000 on a truck you expect to get what ya want or need. Everything went great until it came to replace the wi More

by bwrilet1985
Recommend Dealer
No
Employees Worked With
Leanne.
July 08, 2025

We had an excellent experience working with Tracy. Organized and timely experience. Get that worked a fair and honest deal. Would definitely work with them again. More

by greg.phelps.md
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tracy
Jul 09, 2025 -

Pettus Ford De Soto responded

Thank you so much! We’re glad to hear Tracy made your experience smooth and fair. We truly appreciate your trust and look forward to working with you again in the future!

July 07, 2025

The Service Department was kind and helpful. They listened and addressed all my concerns. My vehicle is running much better now. I highly recommend.Pettus Ford De Soto. More

by THEWOOLSEYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy, Nick and Jessica
July 07, 2025

Very good customer service and Nick and the staff were very helpful. Will use them again when needed. More

by EARJOYB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
July 06, 2025

Staff is always friendly and knowledgeable. They are prompt to assist you when you walk in and good about getting you an appointment as quickly as possible. Nick and Liz are great. More

by SHARONKLEINSORGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, Liz
July 03, 2025

There is no way Pettus Ford can justify a $180/hr service rate! To top it off I was told the job would take 3 hours to fix. The bill was $740 (all labor) which is over 4+ hours billed. I wasn’t even given a More

by MOGRAD97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Vargo
Jul 07, 2025 -

Pettus Ford De Soto responded

We’re truly sorry to hear about your experience. At Pettus Ford De Soto, we work hard to earn and keep our customers’ business, and we’d appreciate the opportunity to make things right. Please give us a call at 636-337-7777 and ask for our Service Manager, Pam (ext. 213). We’d love the chance to regain your trust.

July 02, 2025

Always friendly and professional service which is completed quickly making sure it is done correctly More

by cdh22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vargo
July 01, 2025

I had an appt for an oil change and 30 minutes after appt I came to pick up my car and they said that’s not an appt time unless I wait for my car. I dropped off my car the evening before and was never told More

by CHRISHILL258
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
July 01, 2025

The Pettus team members that I dealt with were both very knowledgeable and professional which made the buying experience very positive. More

by stephenhjehle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tracy Gershacher, John ? (Manager)
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