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Pettus Ford De Soto
De Soto, MO
403 Reviews
Pettus Ford DeSoto, Inc. is your trusted Ford dealership in De Soto and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 403 reviews
Verified Customer
July 16, 2025
When I was buying the car I was treated like gold. Especially when someone is spending 75000 on a truck you expect to get what ya want or need. Everything went great until it came to replace the wi Especially when someone is spending 75000 on a truck you expect to get what ya want or need. Everything went great until it came to replace the windshield on my special 75th anniversary ford raptor. The installer shows up to install windshield and let me know immediately that the windshield the dealership paid for was the cheapest you can get for a vehicle. Mine has an insert/badge that says 75th in it when I bought it and that is what I was told I would be getting replaced but tried putting in a xxx. I had to pay the difference for truck to be fixed properly the correct way and the John guy that ya deal with treats you like your slow and don’t get what he’s saying but everything he said was just complete xx to get out of paying what should have already been done right the first time. Treat others how you would want to be treated. Period. Joke but love the truck. SMH More
by bwrilet1985
Employees Worked With
Leanne.
July 08, 2025
We had an excellent experience working with Tracy. Organized and timely experience. Get that worked a fair and honest deal. Would definitely work with them again. Organized and timely experience. Get that worked a fair and honest deal. Would definitely work with them again. More
by greg.phelps.md
Employees Worked With
Tracy
July 07, 2025
The Service Department was kind and helpful. They listened and addressed all my concerns. My vehicle is running much better now. I highly recommend.Pettus Ford De Soto. They listened and addressed all my concerns. My vehicle is running much better now. I highly recommend.Pettus Ford De Soto. More
by THEWOOLSEYS
Employees Worked With
Lizzy, Nick and Jessica
July 06, 2025
Staff is always friendly and knowledgeable. They are prompt to assist you when you walk in and good about getting you an appointment as quickly as possible. Nick and Liz are great. They are prompt to assist you when you walk in and good about getting you an appointment as quickly as possible. Nick and Liz are great. More
by SHARONKLEINSORGE
Employees Worked With
Nick, Liz
July 03, 2025
There is no way Pettus Ford can justify a $180/hr service rate! To top it off I was told the job would take 3 hours to fix. The bill was $740 (all labor) which is over 4+ hours billed. I wasn’t even given a rate! To top it off I was told the job would take 3 hours to fix. The bill was $740 (all labor) which is over 4+ hours billed. I wasn’t even given a small discount! This is no way to treat a customer who has purchased 3 vehicles. I will NOT consider Pettus for either a vehicle purchase or any future service. I do have one vehicle still under warranty so I might take that warranty work to another dealer. All my friends and family will be informed of the way I was treated. I’m in the market for a new vehicle but i will not consider any Ford/Lincoln product. More
by MOGRAD97
Employees Worked With
Nick Vargo
July 01, 2025
I had an appt for an oil change and 30 minutes after appt I came to pick up my car and they said that’s not an appt time unless I wait for my car. I dropped off my car the evening before and was never told I came to pick up my car and they said that’s not an appt time unless I wait for my car. I dropped off my car the evening before and was never told that 10 am appt doesn’t mean a 10 am appt. I was leaving on vacation and they said it would be at least another hour, which would have been 1130. So I left. I felt the manager was rude too. More
by CHRISHILL258
Employees Worked With
Idk
July 01, 2025
The Pettus team members that I dealt with were both very knowledgeable and professional which made the buying experience very positive. knowledgeable and professional which made the buying experience very positive. More
by stephenhjehle
Employees Worked With
Tracy Gershacher, John ? (Manager)
