Pettus Chrysler Dodge Jeep Ram Farmington - Service Center

Pettus Chrysler service department is absolutely terrible. They took my auto and promised me a certain price to fix it then called me back a tacked 200 dollars more to that. Then just called me 12/2 terrible. They took my auto and promised me a certain price to fix it then called me back a tacked 200 dollars more to that. Then just called me 12/20/23 and said they can'not get the right parts or heater core box seals for my dodge Durango and that I will need to pick it up. They do not really deserve one star Tthey are over rated and over paid. More

Auto Plaza Farmington is engaged in fraudulent business practices, BUYER BEWARE. I bought a truck, 2018 Ram, that sat for a year, I didn’t drive it as it was too small for my needs. I Went to Autoplaza Far practices, BUYER BEWARE. I bought a truck, 2018 Ram, that sat for a year, I didn’t drive it as it was too small for my needs. I Went to Autoplaza Farmington for warranty repairs, it wouldn’t start, and to sell my truck, they are advertising the opportunity to sell versus trade at higher than trade value, great the low value for my truck on trade was $42,000. While my truck was in the shop prior to appraisal I found one which would be better for my needs. My 2018 16870 mile $50,000.00 retail value fully loaded Ram Rebel from that point forward wasn’t worth anything close to trade value, around $9,000 less than kbb trade value not to mention the value to a private party. There was mention of possible “critter” damage, however they had it running with a battery and an alternator, they also said it possibly needed a radio. I asked the salesperson to retrieve my paperwork from the truck and reviewed my warranty with them to ensure that everything would be covered, other than an oft repeated “critter” damage theory. Fast forward and I didn’t get the truck I wanted, so I walked from sales to the service department for an update on the status of my truck. I was told that I had someone jumpstart the truck, wrong. I never attempted a jumpstart. The bill that was now not covered by warranty was suspiciously an exact number. $4,200.00. It’s as if they priced every part to hit exactly zero cents, no tax included, to make this bill. The bill was for the alternator, Battery, a fuse and labor I assume because that’s all they had done to that point, they never handed me a bill or itemized statement, it was verbal you owe $4,200. I am shocked at the cost of such simple work and if you figure it out I had to have paid well over $2,000 for an alternator or they charged me a labor rate of $250.00 plus an hour and doubled the hours for good measure. I was never called to tell me it was not covered by warranty, I was never asked to proceed with out of pocket expenses and never informed of any jumpstart until I asked about my truck. Auto Plaza sales and service are complicit in attempting to defraud me of thousands of dollars, either through exorbitant service costs or by devaluing my truck forcing me to sell them the truck for thousands less than actual value. Do you know what their solution they offered to remedy the fraud they attempted, take the parts off the truck, charge me $140.00 diagnostic fee and push it out the door. I have filed a complaint with the attorney generals office, if you’ve experienced similar behavior or any type of deals that seemed dishonest or like a bait and switch I encourage you to file a complaint with them as well. Honesty, truth in advertising and fairness should never be in question when dealing with any dealership. More