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Pettus Chrysler Dodge Jeep Ram Farmington - Service Center

Farmington, MO

4.6
165 Reviews
Call Service Center (573) 766-4991

165 Reviews of Pettus Chrysler Dodge Jeep Ram Farmington - Service Center

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July 03, 2025

Anytime I've contacted the dealership, everyone is friendly , professional, and willingly to help you anyway they can. More

by RUESSLERJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Streckfus
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July 01, 2025

The employees are always great to deal if I have any questions they are eager and helpful getting me the answer More

by ronald.harris78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
hanna
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June 05, 2025

Got an appointment quickly and was pleased with the speed of the service when I got there. More

by belindachadbourne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the name
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Jun 10, 2025 -

Pettus Chrysler Dodge Jeep Ram Farmington responded

Thank you! We’re happy to hear we got you in quickly and delivered fast, efficient service. We appreciate you choosing us and look forward to seeing you again! 🚗🔧😊

June 03, 2025

Smooth, fast and easy in every aspect. Very professional and prompt with the diagnosis of my vehicle. More

by CHARLIENAUCKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
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Jun 10, 2025 -

Pettus Chrysler Dodge Jeep Ram Farmington responded

Thank you! We’re glad to hear your experience was smooth, fast, and easy. Our team takes pride in providing prompt and professional service—thanks for trusting us with your vehicle! 🚗✅🙌

June 03, 2025

All work performed on my vehicle was explained thoroughly. I’m very satisfied having my vehicle serviced at Pettus. More

by DAVIDE.MARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather is very courteous and polite. She was very attentative and
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Jun 10, 2025 -

Pettus Chrysler Dodge Jeep Ram Farmington responded

Thank you! We’re so glad to hear you felt informed and confident throughout your service visit. Your satisfaction means everything to us, and we appreciate you trusting Pettus with your vehicle! 🚗🛠️🙌

May 27, 2025

Appointment was at 8:00 AM. Didn’t take the truck back until 8:50. I sat there for 50 minutes for nothing. More

by RANDY_EATON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember the name.
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May 27, 2025 -

Pettus Chrysler Dodge Jeep Ram Farmington responded

Thanks for your feedback. We understand it was frustrating to experience a delay, especially as the first appointment of the day. While it’s not typical, there are times when unexpected prep work or internal scheduling issues can cause a slow start, and we acknowledge that it shouldn’t have taken 50 minutes to get your truck in. We appreciate you bringing this to our attention, it helps us fine-tune our process and avoid delays like this in the future. If you have any other questions or concerns, feel free to reach out. We appreciate your business.

May 27, 2025

They are always ready to get to my appointment and check out all my questions out and answer them. They have always been polite and informative. More

by BWISDOM1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah , Heather , Eric or Kevin and others I can’t remember names
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May 27, 2025 -

Pettus Chrysler Dodge Jeep Ram Farmington responded

Thank you for the 5-star review! We’re so glad to hear our team consistently meets your expectations and takes the time to answer your questions. Providing polite, informative service is what we strive for, and we truly appreciate your continued support!

May 27, 2025

I didnt have an appointment and they got me in right away and got me taken care of More

by STEVE@PETTUSAUTO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hanah
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May 27, 2025 -

Pettus Chrysler Dodge Jeep Ram Farmington responded

Thanks for the Feedback Steve, we're always happy to take care of you!

May 26, 2025

Great friendly service - great friendly service - great friendly service - this is an awful request to have a 15 word minimum More

by GREENS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather, Hanna
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May 23, 2025

I dropped my truck off the night before as they told me they would service first thing in the morning. I ended up calling around 3 pm to see if it was done and they said it would be done an hour and I wou More

by JOHNRIDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
Report | Print
May 27, 2025 -

Pettus Chrysler Dodge Jeep Ram Farmington responded

Hi there, Thank you for taking the time to leave your feedback. We’re very sorry to hear that your recent visit did not meet your expectations. Our goal is always to deliver timely, friendly, and thorough service, and it’s clear we missed the mark on your experience. To provide some context, your vehicle was scheduled for a drop-off appointment at 2:45 PM and was completed at 3:27 PM. That said, we understand your frustration with the lack of communication and the oversight in not resetting the oil light. These are details that matter, and we take full responsibility for not getting them right. We also take your comments about the interaction at our service counter seriously, and we’ll use this feedback to address any gaps in our customer service approach. We appreciate your business and would welcome the opportunity to regain your trust. If there’s anything we can do to make this right, please don’t hesitate to reach out to our service manager directly. Thank you again for your feedback—it helps us improve.

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