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Pettus Chrysler Dodge Jeep Ram Farmington

Farmington, MO

Overview
Reviews
Vehicles
4.7
524 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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970 E Woodlawn Dr

Farmington, MO

63640

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Showing 524 reviews

June 05, 2025

Got an appointment quickly and was pleased with the speed of the service when I got there. More

by belindachadbourne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the name
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June 05, 2025

This was the easiest in dealership experience I have ever had. It was like working with a group of friends. Not annoying sales people. More

by chris@chrisnorman.org
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad, Jimmy
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June 03, 2025

All work performed on my vehicle was explained thoroughly. I’m very satisfied having my vehicle serviced at Pettus. More

by DAVIDE.MARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather is very courteous and polite. She was very attentative and
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June 03, 2025

Smooth, fast and easy in every aspect. Very professional and prompt with the diagnosis of my vehicle. More

by CHARLIENAUCKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
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May 27, 2025

Appointment was at 8:00 AM. Didn’t take the truck back until 8:50. I sat there for 50 minutes for nothing. More

by RANDY_EATON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember the name.
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May 27, 2025 -

Pettus Chrysler Dodge Jeep Ram Farmington responded

Thanks for your feedback. We understand it was frustrating to experience a delay, especially as the first appointment of the day. While it’s not typical, there are times when unexpected prep work or internal scheduling issues can cause a slow start, and we acknowledge that it shouldn’t have taken 50 minutes to get your truck in. We appreciate you bringing this to our attention, it helps us fine-tune our process and avoid delays like this in the future. If you have any other questions or concerns, feel free to reach out. We appreciate your business.

May 27, 2025

They are always ready to get to my appointment and check out all my questions out and answer them. They have always been polite and informative. More

by BWISDOM1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah , Heather , Eric or Kevin and others I can’t remember names
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May 27, 2025 -

Pettus Chrysler Dodge Jeep Ram Farmington responded

Thank you for the 5-star review! We’re so glad to hear our team consistently meets your expectations and takes the time to answer your questions. Providing polite, informative service is what we strive for, and we truly appreciate your continued support!

May 27, 2025

I didnt have an appointment and they got me in right away and got me taken care of More

by STEVE@PETTUSAUTO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hanah
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May 27, 2025 -

Pettus Chrysler Dodge Jeep Ram Farmington responded

Thanks for the Feedback Steve, we're always happy to take care of you!

May 26, 2025

Great friendly service - great friendly service - great friendly service - this is an awful request to have a 15 word minimum More

by GREENS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather, Hanna
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May 23, 2025

I dropped my truck off the night before as they told me they would service first thing in the morning. I ended up calling around 3 pm to see if it was done and they said it would be done an hour and I wou More

by JOHNRIDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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May 27, 2025 -

Pettus Chrysler Dodge Jeep Ram Farmington responded

Hi there, Thank you for taking the time to leave your feedback. We’re very sorry to hear that your recent visit did not meet your expectations. Our goal is always to deliver timely, friendly, and thorough service, and it’s clear we missed the mark on your experience. To provide some context, your vehicle was scheduled for a drop-off appointment at 2:45 PM and was completed at 3:27 PM. That said, we understand your frustration with the lack of communication and the oversight in not resetting the oil light. These are details that matter, and we take full responsibility for not getting them right. We also take your comments about the interaction at our service counter seriously, and we’ll use this feedback to address any gaps in our customer service approach. We appreciate your business and would welcome the opportunity to regain your trust. If there’s anything we can do to make this right, please don’t hesitate to reach out to our service manager directly. Thank you again for your feedback—it helps us improve.

May 23, 2025

The process couldn’t have been better. Supper friendly and efficient. Heather was wonderful to deal with would highly recommend anyone get their car serviced at Farmington Pettus. More

by LEVIBARTON1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather, J.C.
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May 27, 2025 -

Pettus Chrysler Dodge Jeep Ram Farmington responded

Thank you, Levi! We’re so glad to hear your service experience at Pettus Farmington was smooth and efficient. Heather is a true rockstar, and we’ll be sure to pass along your kind words. We appreciate the recommendation and look forward to helping you again next time! 🚗🔧💙

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