Auto Plaza Chrysler Dodge Jeep Ram - Service Center

Friendly Staff, Did everything they could, still issues. I brought my 2016 Wrangler in to have an issue looked into. The problem with diagnosing the issue was that there weren't any indicator lights on to gu I brought my 2016 Wrangler in to have an issue looked into. The problem with diagnosing the issue was that there weren't any indicator lights on to guide the diagnosis and the issue didn't present itself every time you operated the vehicle. It was very hit and miss. The jeep will stall out and die occasionally after being placed into gear for the first time of the day after having had time to warm up, It even failed to go into gear after being placed in reverse once and the problems just seem to keep adding up. They couldn't get the jeep to recreate the problem and called me to come pick it up. When I went to pick it up I asked the service department associate who I had the most interaction with to follow me to the vehicle in the event the problem showed up while I was still there. Pam (the service rep) did come with me and the issue did present itself! Pam, who is excellent by the way, decided it best to hold onto the Jeep and start communicating with Chrysler to hunt for problems. I was provided a loaner the whole time. After a week of trouble shooting and failed attempts to locate the problem I was advised to come pick up my jeep as they needed the loaner back. I believe that the service department conducted a search for the issue by the guidelines they are given, but was very upset to be picking up a vehicle that still had issues and issues that have presented themselves while the vehicle is still under factory powertrain warranty. When I asked about the issue continuing after the warranty expires and what recourse I had they guy at the service desk said I would be expected to pay for it. Basically I am to assume that the powertrain warranty offered by Dodge, Jeep, Chrysler is only in place to back a sale with false promises. Everyday I drive my 16 month old child around in this jeep. The same jeep that I cant rely on staying running and apparently cant rely on it to even go into gear at times. I feel as if the safety of this vehicle is compromised. I was advised to call Chrysler and set up a claim. The rep their said I would hear back from the case manager within 24 Hours. I just got off the phone from MY 3rd attempt to speak with the case manager and have yet to hear from them. Its been over a week since I was advised of the 24 hour call back I would receive. Needless to say I have always wanted a Jeep. Loved everything about them. I will never again purchase a Chrysler product after this interaction. I still would recommend Auto Plaza as a service station as I do believe they did what they could with what was given. More

Oil Change Dropped vehicle off for an oil change. The service was speedy and as always we were treated in a friendly manner. The service crew goes above and be Dropped vehicle off for an oil change. The service was speedy and as always we were treated in a friendly manner. The service crew goes above and beyond to make sure you are satisfied. More

Great job I do all my services here, they do them in a timely manor, And do a great job, they look over everything and notifiers you if anything doesn’t look ri I do all my services here, they do them in a timely manor, And do a great job, they look over everything and notifiers you if anything doesn’t look right, they are always friendly and treat you with respect More

Truck routine maintenace Immediately greeted for my appointment. S.A.'s were friendly and knew exactly what I wanted/needed for my routine maintenance. Appointment was on t Immediately greeted for my appointment. S.A.'s were friendly and knew exactly what I wanted/needed for my routine maintenance. Appointment was on time service was great! More

Consistently Customer Focused Care I want to start this by stating that I am very picky when it comes to whom i allow to miss with my car. Jason and his team in the service are consiste I want to start this by stating that I am very picky when it comes to whom i allow to miss with my car. Jason and his team in the service are consistently customer focused and the care and passion they have for their positions is evident everytime I go in. Jason, Zack and the other members that put their passion to care for their customers is why I drive from Sunset Hills to Desoto to get my car cared for. More

Service and warranty Bought car and extended warranty drove less than 900 miles broke down and they will not work with me to fix it wear and tear? Bought car and extended warranty drove less than 900 miles broke down and they will not work with me to fix it wear and tear? More