Auto Plaza Chrysler Dodge Jeep Ram - Service Center

I needed oil and fuel filter service on my 2024 Ram 3500 6.7 diesel. I made the appointment on the dealer website after first attempting to make it using my Ram app on my phone. The price listed on the Ram 6.7 diesel. I made the appointment on the dealer website after first attempting to make it using my Ram app on my phone. The price listed on the Ram app showed $180 for the oil change and $230 for fuel filters. After making the appointment I received a text confirmation from the dealership which stated to reply with any questions. Twice I sent a message asking for a cost estimate and twice received no answer. I arrived at the dealership and checked in with a service writer who escorted us to the waiting area. He told me that someone would come talk to us regarding the service. After a little while and after no one came I went back to the service desk and saw that my truck had already been taken to the service area. When finished, my bill for the oil and fuel filter service was $693.32. Fortunately I had a coupon which took $50 off. My suggestion is if you go there for service get a written estimate before you give them your keys. Personally I won’t go back. More

WORST Experience all around, I will never buy a car or have these xxxxxxxx work on my car again. They are constantly changing service people and they all lie to you. I brought my car in for an oil change have these xxxxxxxx work on my car again. They are constantly changing service people and they all lie to you. I brought my car in for an oil change and tire rotation and I couldn't find the lung key. The only place it was out of the car was at the dealership the last time I had them rotate the tire. The new service guy said his techs don't loose things. He couldn't be bothered to check to see if the might have it he just wanted to be condescending and tell me it's my fault. He asked me why I was so mad and it's because this dealership has crewed me over so many times. I had them change out my dashboard as part of a warranty is and now all it does is rattle. Every time I took back they told me they were working on a solution. I contacted Stellantis directly and they said all the dealership had to do was tell them they couldn't repair it correctly and Stellatis would take care of it. I went back to the dealership and they replaced all of the service writer so I asked the manager to look up my car so they could sent Stellantis what they needed. She told me there weren't any notes in their system and I would have to make an appointment and bring it in again. I told her it has already been in 5 times and I don't see any reason I should have to bring it in again. Pettus wouldn't do anything to help me and save my time. I can site multiple other instances of them lying to me but bottom line THEY SUCK! More

I spoke with Teri Mahurin and she was very friendly, professional and answered all my questions. Very pleasant experience. professional and answered all my questions. Very pleasant experience. More

Service department is the best that I have been to. I showed up with a problem Andy put in shop found problem and repaired it in less than two hours and I was ready to continue my trip. They made me feel showed up with a problem Andy put in shop found problem and repaired it in less than two hours and I was ready to continue my trip. They made me feel like part of family instead of a stranger from out of state More

We had a very nice experience at the dealership. Everyone was very nice. Donnye are dealer do a great job on getting very thing we we asked for . If you looking for a car plaza Chrysler Dodge Jeep Everyone was very nice. Donnye are dealer do a great job on getting very thing we we asked for . If you looking for a car plaza Chrysler Dodge Jeep ram More

Oil Change The service center opened at 8 am. I had thought it might have opened earlier for people who work and have an early schedule. My Jeep was serviced and The service center opened at 8 am. I had thought it might have opened earlier for people who work and have an early schedule. My Jeep was serviced and out in the amount of time stated. The friendliness and quality of work was something to pass on to others. More

TREATED LIKE FAMILY- AWESOME CAN NOT SAY ENOUGH KIND WORDS ABOUT THIS DEALERSHIP. ALWAYS TREATS CUSTOMERS AS THERE #1. WILL KEEP GOING BACK FOR SERVICE AN NEW CAR PURCHASES EVEN T CAN NOT SAY ENOUGH KIND WORDS ABOUT THIS DEALERSHIP. ALWAYS TREATS CUSTOMERS AS THERE #1. WILL KEEP GOING BACK FOR SERVICE AN NEW CAR PURCHASES EVEN THOUGH THEY ARE 1.5 HOURS AWAY FROM ME. More

customer service is good and friendly service people, parts department employee very friendly also. cashier also friendly. just good service from everyone we have e is good and friendly service people, parts department employee very friendly also. cashier also friendly. just good service from everyone we have encountered. More

Disappointed in over all outcome. Took my Jeep in to be serviced and problem still not fixed. Got my car back on empty and dirty. They are going to clean and fill up my jeep, but after Took my Jeep in to be serviced and problem still not fixed. Got my car back on empty and dirty. They are going to clean and fill up my jeep, but after having to call and complain. More

Misleading and terrible service. Why sell me a expensive xxx car and xx expensive extended warranty and not cover everything. Very misleading not to mention the car is 2 years old wit Why sell me a expensive xxx car and xx expensive extended warranty and not cover everything. Very misleading not to mention the car is 2 years old with 34,000 miles. Way to stand behind your customers. I called for a week straight and got no answer except the nice lady that answers the phone and apologizes for no one ever picking up in the service department. Then u get nithing but funky xxx attitudes from the service men. I hate that I even have to take it there. Very dissatisfied and spent 36 grand.. More