Peterson Toyota

The Buying process was herrendous, I went in to buy a lease from the dealership and after about an hour wait and being handed off to three different people I started the process. During this process I si lease from the dealership and after about an hour wait and being handed off to three different people I started the process. During this process I signed a document for the price of my vehicle, it was the agreed upon price and what I thought was going to be on the loan. However my mistake is not reading every word of what I was signing, they put into the loan agreement without asking me a car warranty that I explictly stated I did not want. If you are buying a new car you are treated like royolty, if you are trying to do anything else you are an inconvience. Again it was my mistake, but my impression of the dealership was that they had integrity, and I had my guard down to the experience I have had with a Sales man that does not currentlly work there anymore. More

I needed to buy two cars last year and as I’m not from the area and was looking for good, reliable second hands without trouble. I choose to buy them at Peterson (Boise & Nampa) with the thought it being the area and was looking for good, reliable second hands without trouble. I choose to buy them at Peterson (Boise & Nampa) with the thought it being a reputable company. Although asking a high price for a secondhand car, if it would run without significant hassle for a couple of years, it would be worth it (I hoped). During the 90 days warranty I brought it back for a check as the car was overheating (first time driving in the hills) and running rough. Looking back now, after diagnosing, it showed history codes for overheating before apparently and a code for torque converter clutch solenoid error (before purchase). Issue was ‘resolved’ by Peterson by replacing spark plugs, coolant bypass assembly and coolant temp sensor. I’ve been using the car after that only to commute in town and it seemed to work ok until I drove for the second time in the hills resulting in the same issue as before; overheating again and the engine light appeared. Unfortunately driving it the second time in the hills and noticed overheating again was after the 90 days warranty was passed. I brought the car in for a diagnose and (surprise), this time the conclusion was, (in line with unaddressed error from before the purchase), the torque converter is locking up and recommendation to have it replaced together with the transmission and some other parts => total cost ~$8k! Oh and we can’t help you repair it, bring it to Ford… Feedback was that I should have come back again within the 90 day warranty, that they fixed the issue according to their diagnose. I would if I had driven in the hills within warranty time.... As I had only be driving it around town, overheating hadn’t shown again the issues in time within warranty. What highly frustrates me though is that the issue causing $8k of cost had shown up before but wasn’t fixed by Peterson before selling me this ‘reliable purchase from reputable Peterson’. At first the (sales) people at Peterson where very ‘understanding’, “we’ll find a way to support you, we’ll help you out to trade you out of the car”. But when I asked for a concrete trade in proposal, nothing was presented and this ‘compassion’ were just empty promises. As well all the sales training tricks to get rid of me were used. When requesting a follow up meeting to find a solution all of a sudden the sales manager I had been talking to earlier was in meetings for the next 5 days (though did answer questions from the sales reps instantly...) and the people I did get a chance to talk to kept referring me to other departments to clean their slate or couldn’t make any support decision as it was ‘outside of their paygrade’. Conclusion; • The assumption you’re better off buying a secondhand car at Peterson is proven wrong in my occasion. Historic error codes weren’t addressed before selling me the car, causing me high cost outside the warrantee period due to relative high purchase and now high repair cost. They were not able to repair the car. Apparently, there’s no difference in quality & service with the non-reputable car dealers around the block. • I’m highly disappointed with how I was treated trying to explain my issue and, in the end, Peterson not coming with anything to help me in this situation, despite false promises made first. On contrary, every trick was put in place to try to avoid or pass me on to someone else in the company who in the end wouldn’t help me out either. As I purchased two cars at Peterson in one year, I’d expected more solution focused behavior as client from Peterson. Peterson is from now on definitely a no-go for me. More

Andrew was great. He listened to what we needed and worked to locate a vehicle that worked for us. No pressure to wedge us into something we didn’t want. He listened to what we needed and worked to locate a vehicle that worked for us. No pressure to wedge us into something we didn’t want. More

Mike Henderson and Katlin (we didn't get her last name) made buying our very specific Jeep easy! We flew from out of town to make the purchase and we were only at the dealership 45 and we were on the road made buying our very specific Jeep easy! We flew from out of town to make the purchase and we were only at the dealership 45 and we were on the road. Mike made sure everything was ready and taken care of when we walked in. Thank you, Mike, for all your hard work, we love our new ride! More

If you want a great car buying experience, visit Peterson Toyota and ask for Keith Jensen. Toyota and ask for Keith Jensen. More

They eventually take care of the issue you just got to have faith like gorge michals have faith like gorge michals More

BEWARE! I wish I could post pictures here to show the sloppy repair service quality at Peterson Toyota in Boise on 9101 West Fairview Ave. I would not recomm I wish I could post pictures here to show the sloppy repair service quality at Peterson Toyota in Boise on 9101 West Fairview Ave. I would not recommend. Their service department has repaired a torn CV boot multiple times on our 2014 Sienna, at least once each year for past 3-4 years. It’s all in the repair history. These should not go out so often! They are not good at diagnosis. High quality work from a Toyota dealer is expected, especially since their rates are also much higher than others. Quality work is why we chose to have a Toyota dealer to work on our Toyota. On 8/11/23 we paid Peterson Toyota $1,863 to replace both two front axle assemblies and CLEAN ALL THE GREASE OFF OF THE ROTORS AND BRAKES from the CV boot tear. Today on 8/26/23 we pulled the tires off to redo the front brakes and found that Peterson Toyota service did not even touch cleaning any grease off brakes at all! Our Sienna was not safe to drive with all the grease everywhere they left on there! I scooped loads of grease off from all over the brakes and even the calipers that they were paid to do. Grease all over the inside of the wheel too. We put trust in Peterson Toyota to do the job right, including cleaning and making it safe for the road and they failed significantly! Grease all over on brakes is not safe! I hope this review will help anyone thinking of using Peterson Toyota for their service repairs. This has been failed repair by Peterson Toyota several times. It is the principle of doing exactly what was agreed, and paid, and keeping people safe. People that pay to have repairs done shouldn't have to look under the car to see if it was done right or even done at all. Update 8/28/23, Rich (service manager) at Peterson Toyota called and picked up the van and they cleaned up the mess as they were supposed to the first time. I appreciate they made it right even though it was a big pain and inconvenience. More

This is my 7th vehicle I bought from peterson thank you Dale Pagoda your amazing. Dale Pagoda your amazing. More

I got no response from my request for additional information on a vehicle they were selling. information on a vehicle they were selling. More

They found a salesperson to let us into the vehicle so we could sit in it and determine whether we would be interested in pursuing it further. We didn't get contacted from the dealership for our referral for could sit in it and determine whether we would be interested in pursuing it further. We didn't get contacted from the dealership for our referral for a day or 2 after we had already dropped by to see if the vehicle had the configuration we wanted. It didn't. More