Peterson Toyota

Buyer beware bait and switch! Put a deposit down on a vehicle to come purchase from out of state. Was told by the dealership that I can’t pay cash because of fraudulent checks Put a deposit down on a vehicle to come purchase from out of state. Was told by the dealership that I can’t pay cash because of fraudulent checks and that I would have to finance and then could pay it off or refinance immediately and have “Pennie’s in interest” Went to dealership to purchase on 7/23 to buy new 4runner, filled out a credit application (reluctantly because I was paying cash “my bank cashiers check”) and was told I would be sent to one bank (TFS Toyota financial services). Wrote on deal paperwork and credit application, “one bank only.” Finance manager sends the application to two banks TFS and some Idaho credit union when I didn’t want multiple inquiries. Sign paperwork with TFS on 7/23 and left with vehicle. 7/24 dealership calls and says TFS won’t fund the deal until I answer a phone call and do phone interview. 7/24 I notice dealership has credit union listed all over paperwork. 7/24 call dealership back and ask for finance manager to call back. He never calls (probably because he was mad and irritated that I wouldn’t purchase his highly marked up financial services products and only calls people back that he makes commissions on) 7/25 call TFS and they tell me deal has not been funded 7/25 call Idaho credit union and they tell me deal has not been funded 7/25 call dealership ask to speak with finance manager, was told he was doing another deal. Called 4 times in 2 hour window with same response, left messages, left voicemails etc. 7/25 call dealership and ask to speak with finance director or gsm/gm, was told by receptionist they are all in a meeting and only person I could talk to is another finance manager who is unrelated to the deal. I tell that finance manager I do not want to finance with Idaho credit union and that the TFS loan isn’t funded so I would like to switch to my bank which is half the rate. He verifies nothing is funded and said he would have finance manager call me. 7/25 no one else calls me back 7/25 I get cashiers check from my credit union and overnight it to dealership. 7/25 I message salesman Andrew and finance manager and am told finance will call me. 7/26 check arrives at dealership 7/26 Aaron salesmanager calls me and says he got my check but it’s too late because they got the deal funded. And proceeds to rudely ask me if I want check sent back to me or back to my credit union. To summarize do not trust anything the dealership says, get everything in writing. Dealership either called TFS eluding they were me or somehow in a 24 hour period was able to get my car loan funded thru TFS without my permission because on 7/24 they needed to talk to me and I refused to call to them. Forwarding this complaint to TFS and to Attorney general who will hopefully do research and see how dealership fraudulently was able to get deal funded. Beware finance will never answer the phone Beware after you buy the car and leave dealership will almost completely stop talking to you once they made the sale, prior to making the sale they will answer phone or txts anytime of day. Beware finance will get you to not pay cash and finance with their banks to earn commissions or pay from the banks they force you to go to even if rate is 2 times higher. Beware when you call to talk to a manager they act arrogant and annoyed you’re bringing a problem to them. Do yourself a favor and buy a Toyota from any dealership but here. Worst experience ever. More

I am compelled to share my disappointing experience with Peterson Toyota at 9101 Fairview Ave, Boise, Idaho. On October 28, 2023, I collected my brand new 2024 RAV4 Hybrid XLE, a purchase I had eagerly anti Peterson Toyota at 9101 Fairview Ave, Boise, Idaho. On October 28, 2023, I collected my brand new 2024 RAV4 Hybrid XLE, a purchase I had eagerly anticipated for 2 months. Unfortunately, the excitement was short-lived. After I arrived home, I noticed ten deep nicks on the hood, some revealing metal, some of them lined up on a line as if something sharp was dragged on the hood. Also, an unwashed and dusty roof clearly indicated inadequate application of the “Permaplate” service or no application, which I had paid $799 for. When I raised these concerns, the salesperson attributed the damage to “rock chips” while driving home from the dealership and offered no assistance to the matter. While escalating the matter to the sales manager, I insisted that they make it right. He stated that if I was “so demanding” he would not help me but if I was more cooperative he would see what they could do. I met another manager the next day. He reviewed surveillance footage and said that the footage confirmed that I walked up to the vehicle before driving off the dealership and that was my last chance to inspect the car, I signed the paper and drove home, thus they are not at fault. He told me, “Once you get your hood fixed, we will go ahead and re-Parmaplate that for ya.” I have never felt so dismissed, disrespected, and dishonored in this manner in my life. There is no doubt that Toyota is one of the best automotive manufacturers. However, this dealership adopts an attitude that suggests, "If you have an issue with us, we have plenty of other interested buyers for our cars, so your concerns are not a priority." Buyers should exercise the greatest caution if they choose to buy a Toyota from this dealership. Peterson Toyota's lack of accountability and customer satisfaction in this matter is nonsensical and illogical, and it does not match the high standard of the Toyota Brand that the Corporate and the public expect. I'm seeking a fair resolution, including proper repairs to the hood with warranty and an adequate reapplication of Permaplate. I hope this review serves as a wakeup call for their accountability in customer service and how their poor interactions with customers directly impact Toyota’s brand image adversely. I urge customers to proceed with the utmost caution when they plan to buy their dream car, so that it will not turn into the biggest nightmare like mine at the cost of years of hard work of saving that kind of money. More