Peterson Lexus

We had a recall on our 2004 RX330. Traci handled setting it up for us, as well as getting us a loaner to use while in their shop. She kept me apprised at the status of the recall work, and they also found a it up for us, as well as getting us a loaner to use while in their shop. She kept me apprised at the status of the recall work, and they also found a couple of minor things that needed attention so we had that done the same day. We picked up the SUV at the end of the day. I was pleased with how the gentleman explained the work and the results. We do need to take it back because one of the idiot lights is flashing, and my need to be repaired. It came on when I was driving it home from the shop. Still, I am pleased withe their work and also with how nice the RX330 looked when I picked it up...all clean and sparkly on the inside and out. More

I've been more than happy with the Peterson Lexus service department. I've always worked with Traci and now I ask for her every time I call. She is very knowledgeable and always answers all of my questions department. I've always worked with Traci and now I ask for her every time I call. She is very knowledgeable and always answers all of my questions. I've also been in their parts department a couple of times and experienced the same high level of service. One of the guys even helped me with my rear wiper blade out in the parking lot one afternoon. More

Thank you for the opportunity to comment on the excellent Warranty Service I received on January 23, 2012. Traci Recla (9164) is the Service Advisor who worked with me. This is not the first warranty issue Warranty Service I received on January 23, 2012. Traci Recla (9164) is the Service Advisor who worked with me. This is not the first warranty issue or safety recall advisement Traci has helped me with. I have also worked with Nick, who demonstrated the same level of professionalism, courtesy, care and concern for myself and my vehicle. The service performed during this visit was to reseal the leaking front timing cover. Traci made phone calls on my behalf (to warranty services office), coordinated with the inspector, and got my vehicle fixed by her professional repair staff in a very timely manner. The kind of "institutional" knowledge, attention to detail, and competent, confident actions taken by Mrs. Recla should be acknowledged and rewarded! Thank you Traci! If you have any questions, please feel free to call me at (208) 288-1102. Rebecca Britton Customer # 117866 (Order #106758) More

We took our Lexus in for a recall. Great experience. Just waited an hour. Enjoyed hot chocolate and popcorn while watching the Senior Bowl. Gary was very friendly and helpful. Thanks for washing the muddy ki waited an hour. Enjoyed hot chocolate and popcorn while watching the Senior Bowl. Gary was very friendly and helpful. Thanks for washing the muddy kitty prints off and even vacumning my car! Overall great experience. More

RO# 106662 The staff is extremely friendly, and willing RO# 106662 The staff is extremely friendly, and willing to help with any situation.The loaner program has saved me a lot of trouble. Thank you. RO# 106662 The staff is extremely friendly, and willing to help with any situation.The loaner program has saved me a lot of trouble. Thank you. A very Happy LEXUS LS460 owner More

My husband and I have purchased three cars from Peterson Motors and every transaction has been very professional and with great customer service -- including the maintenance of our vehicles. You often hear Motors and every transaction has been very professional and with great customer service -- including the maintenance of our vehicles. You often hear about the dealerships being more expensive than a locally-owned repair shop. I've found just the opposite with Peterson. They're very reasonably priced, have convenient service hours and always wash my car afterward! Most recently, I took my car in for the regular 5,000 mile service and the repair was a little more than I expected -- not due to something they did, but because a mouse had taken up residence in one of my car's filters. They got everything fixed quickly and I was on my way, without any "extra" passengers. Thanks to all! More

I have been coming to Peterson for years to purchase vehicles and to have them serviced. I can not say enough about how Traci treats the customers. She is very friendly and outgoing. She always ans vehicles and to have them serviced. I can not say enough about how Traci treats the customers. She is very friendly and outgoing. She always answers my questions and keeps me well informed if there is something different than what we talked about. I am not sure where she learned "customer service" but she excells at it. More

I had my 25,000 oil change and tire rotation done. They replaced my battery and fixed my dead high beams. They said I needed an allignment. I took it to my tire dealer the next day, who found I needed replaced my battery and fixed my dead high beams. They said I needed an allignment. I took it to my tire dealer the next day, who found I needed a new strut as one of mine was "wet". So I had to call the dealer and bring it back another day to have them replace the strut. They said on their checklist that they checked it, but obviously they didn't, so I had to make another trip to the dealer. Other than than, everyone was very nice. More

Traci was incredible. She really went out of her way to help me and was genuinely friendly. I'm a little surprised at the small waiting area for Lexus owners. I'm used to Bellevue WA grand facility but thi help me and was genuinely friendly. I'm a little surprised at the small waiting area for Lexus owners. I'm used to Bellevue WA grand facility but this will not prevent me from visiting Peterson's in Boise. More

We live in Jackson, WY and have had our Lexus serviced twice at Peterson Lexus. We have had excellent service both times and Traci was great to work with. Because we are from out of town, it is importan twice at Peterson Lexus. We have had excellent service both times and Traci was great to work with. Because we are from out of town, it is important to us that our service work is scheduled and completed on time, and the Petersen staff delivered. More