Peterson Chrysler Dodge Jeep Ram

Awesome experience at Dodge Peterson today!! Elton in sales and John and Julia in service were polite, professional and responsive! Thanks for getting me into a new Ram 2500!! I highly recommend Dodge Pe sales and John and Julia in service were polite, professional and responsive! Thanks for getting me into a new Ram 2500!! I highly recommend Dodge Peterson!!! Wow great job and thank you! More

Excellent service, did not have to be there waiting forever to get the deal completed. Sam went out of his way to make sure our questions were answered. forever to get the deal completed. Sam went out of his way to make sure our questions were answered. More

Zach was great to work with and listened carefully to understand our needs. Great follow-through and attention to details through the entire purchase process. Thank you! understand our needs. Great follow-through and attention to details through the entire purchase process. Thank you! More

I'd rather deal with another 6 months of COVID regulations than come back to this dealership! My first two experiences ever with Peterson's were never very good to begin with. However, I would li regulations than come back to this dealership! My first two experiences ever with Peterson's were never very good to begin with. However, I would like to go into detail on my latest experience which began a few days prior to 9/23/2020. I had made a call to set up an appointment for a rear differential fluid change on my 2018 Power Wagon. The service advisor I had the unfortunate experience of dealing with was named Nick. Nick answered the phone and made the appointment for me which he set up for 9/23. During this conversation Nick seemed very cold and unfriendly. When speaking to him I could certainly sense that customer service was not his forte, but I thought "Hey, we all have our days am I right?" and I brushed it off. Boy was I wrong! To the best of my recollection, during my phone call with Nick I was not given a specific time, I was told "first thing in the morning okay with you?". I presumed that this meant as soon as they open. So, I arrived at 7:31am on 9/23. When I walked in, I was quickly greeted by another (unknown name) service advisor who was happy to assist me. He then informed me my appointment was at 10:30AM. I stated that I had been told "first thing in the morning" by Nick. The service advisor said "Yeah, its Nick, he probably did tell you that." Which was not a real promising comment. The service advisor then proceeded to tell me they should be able to get me in no problem, even though I was early. By this time, it was approximately 7:36am and Nick walks up to his desk holding Jack and the Box in his hands. The service advisor tells Nick I was here and a bit early. I then began to apologize to Nick and stated that I must have misunderstood the time appointed to me for this service. Nick proceeds to let out a big sigh, sits down and begins munching on his hash brown. While chewing his food and staring at his computer screen Nick says "Well, you're going have to wait a bit. I have to log into the computer, and it may take a while". I immediately knew based upon the tone of his voice and demeanor that he was not in a good mood, nor he very familiar with even the most basic of customer service skills. Feeling the hostility, I backed away from the desk and gave Nick his space until he called me over. Approximately 5-6 minutes later, Nick called me over and confirmed my service. He didn't say much other then what little was required of him. Shortly after, Nick took my keys and moved my vehicle for service. I am not the warm and fuzzy type, but dang this guy could make a customer run faster than a fire would! The service itself did not take long and I was thankful that they fit me in earlier then my appointment time. The short amount of time it took was important to me, because I was getting a little tired of listening to the staff's personal life conversations who were seated nearby. These were easy to hear due to the proximity of their desks and volume of their voices. When my service was finished, Nick again called me up to the counter. I could tell that he still hadn't much character to him and I was not impressed at all by his customer service skills - or lack thereof. I completed my checkout service and was charged approximately $140 for a rear diff fluid change. I returned home and shortly after I decided to go to my vehicle and check the work done. Immediately I noticed a nut was missing where the brake line is held in place to the diff. cover. Okay, not a big deal other then I live 15 miles away and would have to drive out there for a second time to have them reinstall this nut. But then came the leak...which is a little bit bigger of a deal. Had I not caught this, and the diff. continued to leak I could have had a catastrophic failure of the rear diff. It was clearly leaking diff fluid and had to be addressed quickly. So, I called over to the service department multiple times and was transferred to Nick's phone, but he did not answer during any one of my tries. So, I utilized the text message service that had been sent to my phone during my original service to try and get a hold of someone. Approximately 1 hour later, an unknown person replied and said "Kevin, go ahead and bring it back by if possible. I will let nick know." I hadn't planned on spending the entire day at the dealership for a simple service and I had other items on my agenda that day that needed to be taken care of. I was unable to return promptly, but I did return on the same day 3:30 or 4:00pm. Nick was not in the slightest happy to see me it seemed, but said "alright, let's go see this" while letting out a big sigh. We stepped out to my truck which was parked in the service area and Nick got underneath to check it out. I pointed out the missing nut and the fact that it was leaking. He had nothing to say about the missing nut at the time. Regarding the leak, Nick proceeded to tell me I was "clearly seeing the fresh paint" that had been lazily spray painted over the diff. cover and underside of the truck. I asked him to check further, since I had clearly seen oil earlier. After checking again, he finally found the leak and muttered under his breath "oh, there is oil" as if he was surprised. I suppose not everyone has critical thinking skills, but if oil is leaking from somewhere, usually checking the lowest point on the surface will show you some oil. That's kind of how gravity and oil work together – that is how I located it. I was immediately informed that the technician had already left for the day and I wouldn't be able to have anything done for me at that time. I was told would need to return (for a third time) to have the technician look at the vehicle. At this point I was quite upset. I told Nick I work 12 hour shifts and because I had to go to work the next day (9/24) would be unable to return at a normal hour. Nick immediately replied and said well, if you can't get here by this weekend, my technician is going to be on vacation and gone all next week. Based upon the information I received and the way it was said, I gathered that he was insinuating that it was my problem. If I wanted it fixed, I would need to make my schedule work. After telling him that my wife could potentially bring it by around 4pm on 9/24, Nick made a face and stated "Yeah, we'll really be pushing the time, but we should be able to get it done." That was not at all promising to me, but I knew I would have to make it work if I wanted this fixed. After some back and forth I told him I would try and have my wife bring it in sooner. On 9/24 my wife ended up having to take time off work, leaving early and cutting into her pay all because of the lack of responsibility and care of service technician and service advisor. She made her way to the dealership and arrived shortly after 3pm. I was severely disappointed at this point which could be expected given the number of hoops I had to jump through to get my vehicle fixed from a problem they created. As I began to write this review, my wife was sitting at the dealership and texted me saying "They took the truck to the back and there is like 5 cars in front of it. I might be here awhile". Now, I've been in customer service for many, many years myself. If I wronged someone, they shouldn't be waiting any longer than they had to for me to correct the issue because I would want to try and own it personally and make the customer happy. I mean let's be honest, you're in the business of making money. Don't you want customers to return? Don't you want to reestablish a positive relationship, so they don't write reviews like this? Sometimes you can't prevent a leak, it just happens, and I get that. However, with Peterson's, it's truly like they don’t care, and it shows! The sense of urgency for a customer who is bringing his vehicle back for a third time was certainly not there. I imagine this happens though, I can't blame Nick or the technician completely. I must blame Peterson at some point because I was told by Nick during one of our conversations that the technicians are paid based upon performance. If this is the case, I imagine they are rushing through these services as fast as they possibly can to make more money. This probably creates more errors than not. Humans make mistakes when they are rushed, it's just our nature. Anyway, during my wife's visit, she stated she also experienced a very "cold" attitude from Nick. He wasn't the least bit empathic to the situation and when he did apologize for her having to come in, she said it was said in a very sarcastic almost demeaning way - as if he was bothered by the fact that he had to apologize for it she said. During my wife's visit she also mentioned that she too overheard the same unprofessional conversations by staff. At one point she said one employee could be heard saying "I can’t believe this customer! He's called back and cancelled twice now. Ugh! Why?!", and "What's with these people today?! I hate them." And some other very personal conversations I won't go into detail about. My wife noted that other customers in the waiting room also appeared disturbed at the volume and personal topics of the employee's conversations nearby. All in all, it was a very unpleasant experience. I hope someone reads this review and thinks twice about getting any service done at this place. It's sad because it truly is a nice dealership, I've had the pleasure of working with a few of the sales people before and they were a delight to work with! I will not be returning to this dealership ever again. Again, I am not the warm and fuzzy type and I get it; some places won't have the same customer service as other businesses. However, this place seems to go way out of their way to make the experience AWFUL! More

My salesman was fantastic!! This was a second vehicle that I have purchased with Sonny House. He is informative and helpful. He has good insight on what a customer is looking for. that I have purchased with Sonny House. He is informative and helpful. He has good insight on what a customer is looking for. More

Our salesman was Miguel and he treated us very well, was very knowledgeable, polite, accommodating and was available when we needed to talk. I would highly recommend him to anyone else. very knowledgeable, polite, accommodating and was available when we needed to talk. I would highly recommend him to anyone else. More

Excellent service! Smooth transaction. Highly recommend. Knowledgeable staff. Will buy from them again. Thank you all at Peterson for making the process easy. Highest rating. A+++++ Knowledgeable staff. Will buy from them again. Thank you all at Peterson for making the process easy. Highest rating. A+++++ More

Fantastic and quick service. Very professional staff. Always feels welcoming. They washed and vacuumed My very dirty Jeep. Communicated via text as soon as service was complete. Thank you!! Always feels welcoming. They washed and vacuumed My very dirty Jeep. Communicated via text as soon as service was complete. Thank you!! More

I have been working with this dealership for several years and have always received excellent service. Special thanks to all the service personal ,Shannon, John & Elton. years and have always received excellent service. Special thanks to all the service personal ,Shannon, John & Elton. More

Austin and Keil did a great job getting us in and out as fast as they could. Austin listened to our wants ans our needs and gave us pretty much what we were looking for. Thanks for allowing us to enjoy our fast as they could. Austin listened to our wants ans our needs and gave us pretty much what we were looking for. Thanks for allowing us to enjoy our day by buying this new vehicle. More