Peterson BMW

On a cross country trip 2500 miles from home and needed 10,000 mile service. The website indicated a 30 day wait for service, but Fernando the service manager took us in and a great service was performed i 10,000 mile service. The website indicated a 30 day wait for service, but Fernando the service manager took us in and a great service was performed in under 3 hours. I can’t thank Fernando enough, he’s terrific More

This is the only car to own and the only place to have service with INTEGRITY!! service with INTEGRITY!! More

Sales process is professional and runs smoothly. Staff is attentive and knowledgeable and listen to your preferences. Staff is attentive and knowledgeable and listen to your preferences. More

Fernando was a fantastic Service Advisor! He was knowledgeable, friendly, and had excellent follow through! He was knowledgeable, friendly, and had excellent follow through! More

This dealership always makes me feel like I own the most expensive car in town! Always happy to answer my questions and appreciate that I ask. I had my car serviced recently and I felt the quality of pers expensive car in town! Always happy to answer my questions and appreciate that I ask. I had my car serviced recently and I felt the quality of personal customer care assistance was exceptional and "old fashioned" What I mean by "old fashioned" is going back to a time when you were the most important person to them and you didn't feel they were rushing you out and on to the next person. Kudos for being totally present BMW! Also, my service rep, Fernando was outstanding!! More

Ryan is my go-to at Peterson BMW. Always working to take great care of me no matter what comes up. He is a pleasure to work with and always provides top service. Always working to take great care of me no matter what comes up. He is a pleasure to work with and always provides top service. More

Once again Peterson Service Dept provided an excellent repair on my X5. Parts needed to be ordered to make the repair. Ryan kept me in the loop when they arrived, got my car in the shop and completed the repair on my X5. Parts needed to be ordered to make the repair. Ryan kept me in the loop when they arrived, got my car in the shop and completed the service. More

Ryan was very helpful in getting my car in and repaired in a timely manner. He dealt with a third party extended warranty company and delivered the car repaired as explained and expected. When picking up in a timely manner. He dealt with a third party extended warranty company and delivered the car repaired as explained and expected. When picking up the car, the inspection report stated that further repairs were needed/advised and the report stated that the repairs were deferred. I was never contacted to either authorize or defer these additional repairs so this is an inaccurate statement as I cannot defer repairs that I was unaware of. I have to travel 150 miles to the dealership for service and or repairs and it would have been nice to have been informed of the additional repairs so that I could have authorized the repairs and saving myself another trip. Peterson BMS does great work but this is an area were customer service fell short and could be improved. Mike More

Ryan McCalla provide excellent customer service in a timely, efficiency and courteous manner during my recent service visit for my BMW X5 timely, efficiency and courteous manner during my recent service visit for my BMW X5 More

We have always received great service and been treated very well. Peterson's service department is a big part of why we'll buy our next car there. very well. Peterson's service department is a big part of why we'll buy our next car there. More