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Peterson BMW

Boise, ID

Overview
Reviews
4.4
1,400 Reviews
Call Dealership (208) 378-5980
View Awards

9109 West Fairview Avenue

Boise, ID

83704

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Showing 1,400 reviews

October 09, 2021

Done with Petersen motors. Service a rip off. Ryan just out right lied. I’ve have purchased 7 BMWs from Petersen but will never go back More

by Petersenripoff.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan
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Oct 13, 2021 -

Peterson BMW responded

Hi! We are sorry that your experience did not go better in our service department. Typically we are known for our excellent customer service and processes within our departments. We would like to hear more about what happened, however, it is hard to identify you. If you would like to discuss this further, please reach out, we would be happy to discuss things with you. If interested, please contact Rafael Cuevas at 208-378-5980.

October 04, 2021

Ryan was very polite and helpful in getting me taken care of and gave me complete attention. Well done BMW More

by wwj_10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan McCalla, Tonya Arsenault
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Nov 24, 2021 -

Peterson BMW responded

Peterson BMW thanks you for this 5 star review! Have a great week!

October 04, 2021

Minor service and oil change was easy and fast as I waited at the dealer. Had to change appointment time and the service rep easily accommodated me later that same day. Completely satisfied with my e More

by tthaeg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Mccalla
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Oct 06, 2021 -

Peterson BMW responded

Thank you so much for the 5 star review! We appreciate your business here at Peterson BMW.

October 01, 2021

Peterson BMw have consistently gone out of the way to ensure our family’s needs are met! Thank you Peterson! More

by Derikscudder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Madison
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Oct 06, 2021 -

Peterson BMW responded

Peterson BMW thanks you for the this great review! Please come and see us again.

September 28, 2021

Very friendly and good customer service experience. First time here and felt at ease in Madison’s care. More

by audreypangelinan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Madison
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Oct 01, 2021 -

Peterson BMW responded

Thank you so much for this 5 star review! We appreciate your business here at Peterson BMW. We look forward to working with you again.

September 28, 2021

Jake in the service department is super nice, but the cost for parts and labor is ridiculous. Spent $823 for a part I bought a year ago for $250 More

by twtrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jake
Report | Print
Oct 01, 2021 -

Peterson BMW responded

Hi! Thank you for your feedback. We would be happy to discuss this situation with you. We are not able to identify you by your name on the review so please feel free to reach out to us. Please call our service director Rafael Cuevas at 208-378-5980.

September 23, 2021

Work was done in a timely manner and seems very complete. My only comment is that the price, for cabin filter replacement, brake fluid check, and general inspection, seems excessive. At this rate, when the i More

by wthode
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tonya Arsenault
Report | Print
Sep 24, 2021 -

Peterson BMW responded

Thank you for taking the time to write this review. We appreciate your feedback, it is good to hear how are guests feel. We will take what you said to management for them to review. Have a great weekend.

September 21, 2021

Ryan was great and extremely helpful...otherwise I don't have anything nice to say about this dealership. More

by Lori J
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Sep 24, 2021 -

Peterson BMW responded

We are glad that Ryan took good care of you. It appears you are not happy with us. We would like to learn more. Was this an issue with sales? service? If you are open to discussing this further, please reach out to Tonya (tarsenault@petersoncars.com) and let her know which department you need to speak with. She will be able to put you in contact with the appropriate manager.

September 10, 2021

Perterson BMW’s staff provided great customer service, kept me informed of the progress/status, and provided shuttle service to a nearby shopping center with restaurants. More

by Sunflowers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tonya Arsenault
Report | Print
Sep 15, 2021 -

Peterson BMW responded

Peterson BMW wants to thank you for this awesome review! Thank you for business, we really appreciate you.

September 10, 2021

The staff was amazing. Called me the morning the car came in and we drove it home the next day. Joel made the process easy and quick. Bought the new 750i and the wife finally got her dream car. Thank More

by Keepstr07
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel
Report | Print
Sep 15, 2021 -

Peterson BMW responded

Congratulations on your BMW 750i! We couldn't be happier that you enjoyed your experience here at Peterson BMW. We hope you are loving your vehicle. Please don't hesitate to reach out if there's anything additional we can do for you.

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