Peterson BMW

My dealer rating is solely based on my experience with the Service Department, and Ryan McCalla in particular. Over the last 25 years, I have had my cars serviced at several BMW dealerships in Chicago an the Service Department, and Ryan McCalla in particular. Over the last 25 years, I have had my cars serviced at several BMW dealerships in Chicago and more recently in Boise. Ryan McCalla is one of the best service advisors that I’ve had the pleasure to work with. He is knowledgeable, honest and practical in his advice so I always feel that my cars are being well taken care of. Every dealer should have a Ryan on their staff. More

Excellent service as usual. Prompt and timely Excellent service as usual. Prompt and timely responses either by texts and returned phone calls. Excellent service as usual. Prompt and timely responses either by texts and returned phone calls. More

Very friendly. Called back as soon as car was finished with service .will go back with service .will go back More

Great customer service each time I've visited. The staff is courteous and provides regular updates throughout any service work being done and sensitive to added costs and getting permission prior to startin is courteous and provides regular updates throughout any service work being done and sensitive to added costs and getting permission prior to starting any work not already authorized. More

Great work. Great service. Love the place. Love the people. Especially Ryan and Seth good team people. Especially Ryan and Seth good team More

Always staffed with friendly and courteous employees. The lobby is amazing, the waiting room inviting and the coffee and beverage choices are stellar! Of course the cars are beautiful and everyone ther The lobby is amazing, the waiting room inviting and the coffee and beverage choices are stellar! Of course the cars are beautiful and everyone there present the feeling of care for others and teamwork. More

My first experience with Peterson BMW was very satisfying overall. The communication was extremely important to me as my BMW SUV had complex electrical issues to solve and I live 3 hours from the dealership. overall. The communication was extremely important to me as my BMW SUV had complex electrical issues to solve and I live 3 hours from the dealership. Madison provided that continual , excellent and timely communication to help us navigate the situation. I will continue to use Peterson BMW in the future for servicing our vehicles. Thank you! K Ingram More

Very professional. Ryan and my technician Seth were very informative and seemed to know what they were doing informative and seemed to know what they were doing More

Ryan does an excellent job scheduling and getting my X5 serviced. Service was completed on time, with recommendations for future service. serviced. Service was completed on time, with recommendations for future service. More

Excellent service from beginning to end. Car delivery and setup was smooth and efficient. Thank you! and setup was smooth and efficient. Thank you! More