Peterson BMW

I live 500 miles from Boise but Peterson had the used BMW that suited me. Started email comms on Tue 6/24, agreed mutually on price on Thurs, asked to receive final details by Fri so that I could organiz BMW that suited me. Started email comms on Tue 6/24, agreed mutually on price on Thurs, asked to receive final details by Fri so that I could organize payment, flight, hotel & be at Peterson on Mon. Dealer's team did all it could to foil that. I asked for payment instructions 5 times, got none. Bill of sale issued w. errors in name & address; to be able to sign it I asked for a correction. Ignored. All that with with a woman at sales@petersonbmw.edealerhub.com who I though was sales. After 3 days of my trying to close the deal with her and some 20 emails mutually, she relayed me to a "client advisor" to "finalize some details." The "advisor" did reach me to talk about Bluetooth, mudflaps, etc.--all to my express satisfaction. He made no attempt to finalize the deal, no indication he was the sales guy. When nothing reached me by Friday noon, I inquired why. The woman then divulged that she was just handling "the initial appointment scheduling and introductions but purchase details & payment instructions is handled directly by the sales team." She had wasted 3 days of my time just to let me know it had been for nothing. I was back to the "advisor" to reiterate that it was too late for me to be able to be there on Monday, after 3 days of being misled to bang on the wrong door to close the deal on Friday. The "advisor" then demanded a $1,000 non-refundable deposit to hold the car until I can get to Boise. I walked, disgusted. I can get that BMW elsewhere, but my time that Peterson wasted is irreplaceable. More

Preface, I am not an Idaho resident. I bought a very nice, lease return, 2021 BMW X-5 45e, executive addition in Seattle. During the trip to Boise, a rock hit one of the Laser head ligh I bought a very nice, lease return, 2021 BMW X-5 45e, executive addition in Seattle. During the trip to Boise, a rock hit one of the Laser head lights, cracking it. Visiting Peterson BMW’s the service department Saturday, March 2, a nice young man greeted me asking what he could help me with? When he determined I needed a technical he asked Brad to help me. Brad explained the need to replace the lens assembly and that it needed to be ordered. Then he asked if I had any further questions about my recent purchase of our X-5 plug-in? Telling Brad I had some questions about the vehicle. He took the time to teach me so much new information about our X-5. Short summation, the Boise valley is very fortunate to have Brad and Peterson BMW to look after their BMW’s. A thakful Army Veteran who could not have been treated better by a Proud Marine. More

Working with Peterson BMW was one of the best dealership experiences I’ve had in 25 years. Everyone was very kind and knowledgeable, I left feeling like I really got the best service from their service depa experiences I’ve had in 25 years. Everyone was very kind and knowledgeable, I left feeling like I really got the best service from their service department. Even the manager Jeff was willing to spend some time explaining things in a way I could understand and was the kindest person I’ve worked with in many years. I will be referring everyone I know to Peterson BMW service. More

I am writing this review about an issue I encountered with Peterson BMW in Boise, Idaho. Recently, we purchased a Toyota Highlander from them and unfortunately, the management team and experience was with Peterson BMW in Boise, Idaho. Recently, we purchased a Toyota Highlander from them and unfortunately, the management team and experience was atrocious. In June 2023, we bought a Toyota Highlander from Peterson BMW at market value. They gave us the Carfax and Maintenance history, assuring us that the car was clean and issue-free. However, during our first oil change at Peterson Toyota in December 2023, they mentioned a Timing Cover leak that had been highlighted during an inspection in April 2023 by the previous owner. This is approximately $4665.62 to repair. We returned to Peterson BMW to request a copy of the inspection from when they acquired the car from the previous owner. The inspection revealed the leaking Timing Cover, flagged as "failed" in red. We had two phone conversations with the manager, Sam Whipple, which were recorded as evidence of their handling of the situation and their stance. Sam couldn’t respond to my question when asked if this practice of knowing of major failed items on an inspection, and misleading customers to believe otherwise, is something he supports. He went on to defend the sales team. Peterson BMW was fully aware of the $4665.62 problem before purchasing the car from previous owner and likely obtained it at a price significantly below market value knowing the Timing Cover failed. Instead of fixing the issue, they misled us to believe that everything was in great condition, siting specifically how well the car maintenance history was and repeating that they inspect all cars prior to listing them on the lot . They sold the car to us at market value. I have a hard time believing that the Peterson family would support this kind of treatment of one of Peterson Toyota’s repeat customers. I do all of my three car’s maintenance at Peterson Toyota consistently. Peterson BMW is refusing to take responsibility for their actions. I believe it is necessary for them to take accountability and/or to be held accountable. Please, beware before purchasing. More

My husband and I ordered a 2024 BMW X5 from this dealership. James Brandner was our sales guy. He was amazing to work with and kept us updated the whole way as to when our car would arrive. My husba dealership. James Brandner was our sales guy. He was amazing to work with and kept us updated the whole way as to when our car would arrive. My husband told James that he would like to surprise me when our BMW came in. James made sure that everyone in the dealership kept a tight lip every time we were in there about the surprise. James asked us to come back to the dealership because there was a problem with our financing and we just needed to straighten it out. Well, he had my new BMW all wrapped in a bow with balloons and even had the car’s name written on a balloon. So very special!!! A day I will never forget because of all of the special touches that James did to make the presentation a fun surprise. Thank you to James and to all of the others in on the surprise to make this an unforgettable experience. More

I requested a test drive of a 2015 M235i with the Lexus salesperson for Saturday April 30th as the car was a trade-in for a Lexus. I offered to take off work early on Friday the 29th to get on it as I kne salesperson for Saturday April 30th as the car was a trade-in for a Lexus. I offered to take off work early on Friday the 29th to get on it as I knew this car would go fast. I was told by the salesperson the car wouldn't be ready to show until the next day. So I scheduled a 10am test drive on Saturday. Showed up test drove the car and fell in love with it. When I got back the salesperson was frantic and said the car I just tested out and really liked sold last night and that the owners where there to pick-up their car. I was shocked, here I was told I wouldn't be able to see it on Friday I asked to test drive it on Friday at 11am....well, I was more than put off. So I'm walking back to my car pissed off and a BMW Salesman, Michael Jenkins, asked, "How are you doing" I said, "I'm (choice word) pissed off". He asked why that was and I told him what just transpired. Though I wasn't in a good mood I let him show me a couple of cars. He wasn't pushy, he suggested a loaded 2020 230i. I did like the look and took him up on a test drive. I liked the ride. So I traded my 2015 328i. One week into the 230i and I'm happy with my purchase. Michael Jenkins was great all the way through the process, not pushy and very personable, I'd recommend him to anyone looking to purchase a BMW. The same goes for the finance guy, Dan Rodriquez, very personable. This is the second time I've purchased a BMW with Peterson's and have had great experiences both times. As for the Lexus salesperson and the m235i, things happen and I know they were more than mortified by the mix-up. Michael and Dan turned the day around! Great job. More

Thanks so much for fixing my flat tire on the same day I called. Very responsive and quick team! Did a great job. called. Very responsive and quick team! Did a great job. More

Ryan in the service department always goes above and beyond, is knowledgeable and thorough in his follow through. beyond, is knowledgeable and thorough in his follow through. More