Peter Boulware Toyota - Service Center

TERRIBLE DEALER I've had a horrible experience with Legacy Toyota and would not recommend going here for anything. In 2016, I bought a brand new Tacoma and have had I've had a horrible experience with Legacy Toyota and would not recommend going here for anything. In 2016, I bought a brand new Tacoma and have had nothing but problems since 2 months after purchase. The truck on average has been in and out of the dealership on a 3 month average. This is all documented via service records. (3 timing cover leaks, CV axle replaced, Rear leaf springs replaced, (2) Transmission software updates because of it not going into drive from park, Rattling in front suspension that they claim is normal, and rattles in plastic pieces in the cabin.) The (2) timing cover gasket leaks have been corrected under warranty 2 times. They have to remove the entire upper half of the engine, drop the transmission and reseal. This has been completed on my truck (2) times at under 50,000K miles. This is a 4 day process at best and is unacceptable for a new truck. They never get everything back together correct. In the latest occurrence I had to fight to get them to give me a rental, they even had the audacity to ask me to pay for the rental or claim the loaner on my insurance. I was guaranteed that it would not leak again by one of the top Master Technicians in their shop who worked on it. If a master tech can screw something up this bad I'd sure never let one of the lower level technicians touch my vehicle. Following the service I was missing a splash guard on the RF wheel well that was there when I took the truck in. Whatever, I will just buy one on my dime and install because it's easier than dealing with Legacy. Fast forward - 1,000 miles after the last fix I checked yesterday to see if the leak has redeveloped, it has and I also noticed that (3) of the bolts that mate the transmission bell housing to the engine were about to fall out. I wish I could include pictures with this post. I worked with Service Manager, Amanda Thigpen through the first occurrence and called again yesterday to inform them of the leak that has redeveloped and the transmission that is not fully secured. She could care less...I was told they couldn't get to me for another 10 days at the earliest. You would think that a 200lb transmission that is not fully secured to the vehicle would be a big safety concern for your company, but I guess not. Don't worry Legacy, I'll do your job again because your techs continue to display their incompetence. Previously, I asked for an extended power-train warranty until 100K miles because I had lost faith in this vehicle and their quality of reassembly....I was denied. They offered to make it right by offing me a "great deal" trade. They offered less than what my truck listed for on KBB and tried to sell me an overpriced truck with a bunch of bolt on accessories. I've never had an experience as bad as I have with Legacy Toyota. I highly advise you go to Thomasville Toyota or another dealership. I will never send anyone to this dealership for anything. It's been nothing but misinformation, lies, and bad experiences. It's amazing their rating is as high as it is on here. This post will probably get deleted anyway. More

Worst Dealership in Tallahassee, FL This place seriously does not know the true meaning of quality service. I've been calling for hours straight about talking to the head service manager This place seriously does not know the true meaning of quality service. I've been calling for hours straight about talking to the head service manager about my recent service. I believe I am getting the runarounds by these people. First, if I am making a phone call with a specific advisor, and explaining my car issue to them. I would at least expect them to be one helping me and not passing me on to someone else. These people here, do this A LOT whenever, I come for service. I've had too many different advisor and ALL of them are terrible. This one guy MIKE, can't even get up from his desk and look for me to explain the final details or give me an update. This man is lazy and clearly does not know meaning of service! My car is giving me the same issues from before and no one here seems to be addressing the underlying issue. If something happens to me, my parents have every right to sue to this place because you didn't do your xxxx job from the beginning! More

Service was very good, Moses (mechanic) kept me informed and dealer got me in and out quick. Labor was cover under warranty and the parts were just what I thought prior to scheduling. and dealer got me in and out quick. Labor was cover under warranty and the parts were just what I thought prior to scheduling. More

Had vehicle service at legacy Toyota Jessica, greeted me Had vehicle service at legacy Toyota Jessica, greeted me when I came While waiting for vehicle to be serviced, she made sure I was okay Vehicle h Had vehicle service at legacy Toyota Jessica, greeted me when I came While waiting for vehicle to be serviced, she made sure I was okay Vehicle had to have repairs. She kept me up to date. Vehicle ready when promised Martha L Saunders More

Always good service never any problems and enjoy the VIP lounge and Jimmy Johns sandwiches, sodas, water and the snacks. Will go back if/when I am in the market for another Toyota lounge and Jimmy Johns sandwiches, sodas, water and the snacks. Will go back if/when I am in the market for another Toyota More

Pretty easy to set up appointment to get my car serviced. Technicians seem to be thorough in pinpointing issues that need to be addressed and issues they did addressed Technicians seem to be thorough in pinpointing issues that need to be addressed and issues they did addressed More

Normally a good experience but watch out for service advisor trying to get u to purchase additional service and not offering you existing coupons and advertised specials. Disappointing advisor trying to get u to purchase additional service and not offering you existing coupons and advertised specials. Disappointing More

Good analysis. Nice workmanship. Good analysis by my service rep and the tire expert, making my choice easy. My only issue was that the dealership stopped offering free doughnuts. I Good analysis by my service rep and the tire expert, making my choice easy. My only issue was that the dealership stopped offering free doughnuts. I suppose they have a good reason. Will be bringing my other Scion xB in for service and new tires in a few weeks. More

180,000 mile Oil service and airbag recall. Outstanding experience from my check-in to service and check-out. Jennifer provided timely and excetional advice and counseling. I certainly recom Outstanding experience from my check-in to service and check-out. Jennifer provided timely and excetional advice and counseling. I certainly recommend the Legacy service and Jennifer Richards! More

Refund has not been done yet.My money was put on hold. Refund has not been done yet. My money was put on hold. Two visits so far . Disappointed with the process on hearing the customer issues and addr Refund has not been done yet. My money was put on hold. Two visits so far . Disappointed with the process on hearing the customer issues and addressing it. More