Peter Boulware Toyota of Columbia

Bitter Lesson Extreme Hard Sell- Beware The salesperson was nice, polite - However, when moved to the sign the paperwork, the financial person was extremely high pressure, rude, would not t salesperson was nice, polite - However, when moved to the sign the paperwork, the financial person was extremely high pressure, rude, would not take no for an answer. Actually argued to try to get me to buy a warranty for the new car. I have never seen anything like it. I wasted 3 hours in the office. Finally, I signed the paper work for an extra warranty, so I could get out of there - and flat cancel the warranty later in the month. That’s how unpleasant it was. I am getting older and don’t feel like arguing for hours. I just needed a new car. (Remember, you have 30 days to cancel a warranty. Put it in writing that you want to cancel the warranty, include the vin number, sign and date it, and give it to the dealer. Follow up and make sure they actually submit it for cancellation before the 30 days is up. I had to call the warranty company to send me a cancellation form, because the dealership wouldn’t do it.) Once home, I discovered I had signed for, not one, but two warranties on the electronic docupad on his desk. So, as I was signing things quickly to get out of there, I signed for 2 warranties, one I didn’t agree to. Note: If he tells you, like he did me, at the start of the process, ‘there are cameras in this office, but no microphone, so I don’t want you coming back here saying you didn’t explain it to me,’ look out. Walk out, or start recording the whole thing with the microphone on your cell phone. Beware of this place when signing the paperwork - which is an electronic signature pad on the desk. For me, the Toyota brand name really took a hit from this experience. More

When we purchased out van from them, it started out very well. It started going south when they gave us the actual offer. Went from $22k to over $30k as they kept pushing for us to purchase a lot of nu-need well. It started going south when they gave us the actual offer. Went from $22k to over $30k as they kept pushing for us to purchase a lot of nu-needed extras. If you calculate the cost to risk these extras are a complete rip off. When we settled on a the actual cost they took the new floor mats out during the "detail" process and claimed they were never there. Instead of arguing I just spent $150 for new ones from a different vendor. I will never purchase from them again. Seem really shady and I feel that they take advantage of people selling the extras to those who do not understand. My wife really wanted the van and we settled on an ok price, but we kept having to tell them that we do not want any extras as they kept trying to push them on us. More

Went for an oil change today got there at 7:35 they finished at 9:30 ridiculous. My passenger seat was laid down I wonder if they decided to enjoy the comfort. I had enough with this place. finished at 9:30 ridiculous. My passenger seat was laid down I wonder if they decided to enjoy the comfort. I had enough with this place. More

Bought our 3rd toyota. Robert Drakeford sold us the last two! He is excellent! Jose, and Keagan were very nice and instrumental in the process. Bowtie came by a number of Robert Drakeford sold us the last two! He is excellent! Jose, and Keagan were very nice and instrumental in the process. Bowtie came by a number of times to check on us and helped set up our phones etc. kudos to the staff that keeps that building sparkling clean! More

We had an amazing experience buying our Camry today. Everyone was kind and patient and so very helpful. I would recommend to anyone! Everyone was kind and patient and so very helpful. I would recommend to anyone! More

The worst company to work with! They sold me a car that was over priced for the milage. I was there for 6 hours and still had to come back to get the car. Then the car had issues They sold me a car that was over priced for the milage. I was there for 6 hours and still had to come back to get the car. Then the car had issues they had to fix. They sold me a warranty that did not cover the issues. I asked them to cancel the warranty and the Gap insurance and of this point in time they still have not done the job. If they treat ALL their customers like this then they are not worth the time of day!!! More

Did not perform the Toyota required prop shaft lube and retorque as listed in the owner’s manual even after I pointed it out to the service advisor, Ronald Kirkland. He Stamped the 24 month / 20k mile colu retorque as listed in the owner’s manual even after I pointed it out to the service advisor, Ronald Kirkland. He Stamped the 24 month / 20k mile column. He elected to skip the 15k/18 month in my owner’s record book and only changed the oil and rotated the tires. Vehicle is 2 years old with 11,300 miles. More

I received an instant offer for my car from this dealer over Cars.com. I contacted the dealer to ensure the offer was still standing even after driving the vehicle to the dealer which was 75 miles away. over Cars.com. I contacted the dealer to ensure the offer was still standing even after driving the vehicle to the dealer which was 75 miles away. They dealer representative indicated that the offer was not going to be affected after driving such a long distance but he wanted to make sure the offer was right so I provided my vehicle information once again (as I did over Cars.com). The new offer dropped 2K. I understand that the dealer gives the final offer after the vehicle has been inspected, but that did not happen to me, since my vehicle was never inspected. On the other hand, I thanked the dealer for taking my call and discuss the Cars.com offer with me before driving such a long distance. More

I went in with no expectation of actually buying a car that day, because I usually am not satisfied with the initial offer I get. Frank was outstanding in working with me, and for the first time in my lif that day, because I usually am not satisfied with the initial offer I get. Frank was outstanding in working with me, and for the first time in my life, I actually left in a new car on the day I looked at it. He was friendly and answered all of my questions! The finance guy wasn’t as high on my list, but working with Frank made the overall experience outstanding. More

Tevin did an excellent job in getting me into my new 4Runner . Made the process a pleasant one and I really appreciated it. Great job and I would not hesitate to call him for any follow ups . 4Runner . Made the process a pleasant one and I really appreciated it. Great job and I would not hesitate to call him for any follow ups . More