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418 Reviews of Pete Mankins Nissan - Service Center
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July 07, 2020
They did a good job. And Benito showed my husb a used truck while oil changed in 2020 Rogue. I saw a removed air filter and it was a good morning reminder of why to change the filters truck while oil changed in 2020 Rogue. I saw a removed air filter and it was a good morning reminder of why to change the filters More
by skoskey
Verified CustomerEmployees Worked With
July 06, 2020
Kristie in the Service Dept is always a great treat. Kristie was most definitely overworked. She had to deal with employees from other depts interrupting her as she kept smiling, I was annoyed because Kristie was most definitely overworked. She had to deal with employees from other depts interrupting her as she kept smiling, I was annoyed because other employees made me feel less important because they interrupted Kristie as she was explaining things to me that I didn’t understand. The issues were things the Service Mng should have handled but she was not there the TWO days I stopped in. I also went to the Parts Dept and felt like a step-child. Ignored. No one greeted me and I had to open and close door multiple times for doorbell to ring before someone came around counter. I think they are probably under-staffed. The parts guy was awfully nice tho. The location of the parts dept is weird....why is it not in the main building. With those two “complaints”, in general on other visits I don’t have bad experiences. More
by LESLIELOONWILL
Employees Worked With
June 17, 2020
From the moment I purchased my vehicle to servicing i am very satisfied with the professional service i received Thanks for everything that made my buying a new car stress free very satisfied with the professional service i received Thanks for everything that made my buying a new car stress free More
by SHIRLEYHART1959
June 11, 2020
Same day service and repair. New purchase from an out of town dealer. Extremely friendly, helpful and prompt. Part in stock!! Repaired a factory recall, I was unaware of also. New purchase from an out of town dealer. Extremely friendly, helpful and prompt. Part in stock!! Repaired a factory recall, I was unaware of also. Professional. More
by DAVIDALBERTJAMES
Employees Worked With
June 11, 2020
Was first oil change and tire rotation , good experience other than the fact I was never given a free oil change card with my paperwork so I had to be issued one and was told If I lost it , it voided the s other than the fact I was never given a free oil change card with my paperwork so I had to be issued one and was told If I lost it , it voided the service More
by turlee2000
June 10, 2020
Above and Beyond I was impressed with the attention I received and my many questions were answered with patience The information I needed was given in a helpful and c I was impressed with the attention I received and my many questions were answered with patience The information I needed was given in a helpful and caring manner. Made the visit more comfortable. More
by Bellringer
Employees Worked With
June 08, 2020
I received excellent service with an understanding about what was going on with my vehicle and what it is going to take to fix it what was going on with my vehicle and what it is going to take to fix it More
by 1AZARIA2RAELYM
May 13, 2020
The service was great. I came in for basic vehicle service. I called in advance to schedule the service. Once on the property, I was greeted with a friendly smile. The servi I came in for basic vehicle service. I called in advance to schedule the service. Once on the property, I was greeted with a friendly smile. The service took a little longer this time because I had some additional things done. Overall, I had a good experience. More
by CBURNSJR
Employees Worked With
Megan Crowe, Misty Castle
May 07, 2020
Bright spots with room for improvement Contacting the service department by phone was difficult. phone rang multiple times at dealership before being answered. Service Department did not p Contacting the service department by phone was difficult. phone rang multiple times at dealership before being answered. Service Department did not pick up; call automatically transferred three times before disconnecting. Second attempt was a little better, though far less than prompt. I was early for my appointment. Service work I had scheduled was not accurate. Thankfully the service rep reviewed the work to be done and it was corrected. I was able to see technicians working in the service bays while I waited. No one worked on my car for quite some time. I was able to see service techs entering the building to get food and drinks A(well before lunch time) and take them back to their work stations. Didn't seem to be a strong work ethic in the shop. Service tech who worked on my car was helpful and took time to discuss my needs. Initial service tech took care of one of my needs through a salesman; both were very helpful. More
by Rogue
Employees Worked With
April 22, 2020
The service dept was very professional and friendly. They kept me informed about additional repairs that my vehicle needed. The mechanic that made the needed repairs was able to answer all my questions They kept me informed about additional repairs that my vehicle needed. The mechanic that made the needed repairs was able to answer all my questions. I was informed of a recall that needed to be taken care of. The repairs were made in a timely manner and the cost was reasonable. Thanks! More
by ftbless
