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Pete Mankins Nissan
Texarkana, TX
731 Reviews
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday 8:30 AM - 12:00 PM
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday 8:30 AM - 12:00 PM
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Showing 731 reviews
June 25, 2019
Best experience ever!!! Employees are very friendly and concerned for our needs. Over and above any expectations I could have had. I have been to other dealerships and will Employees are very friendly and concerned for our needs. Over and above any expectations I could have had. I have been to other dealerships and will not go back. More
by DNCGRANDMA
Verified CustomerEmployees Worked With
I'm sorry I don't remember names.
June 10, 2019
Transmission service John was a great person explained everything we asked and more also was very quick to get the work done and text when ready to pick up John was a great person explained everything we asked and more also was very quick to get the work done and text when ready to pick up More
by OLDSLAURIE777
Employees Worked With
John from service
June 06, 2019
2.5 months to get plates and horrible customer service I bought my vehicle on 3/20 and didn't receive my plates until 6/6. Come to find out (only b/c I called them, they never called me) they did not get m I bought my vehicle on 3/20 and didn't receive my plates until 6/6. Come to find out (only b/c I called them, they never called me) they did not get my vehicle inspected prior to delivering to me, therefore they couldn't get my registration. I had to pay for my inspection (in additional to already paying the TT&L fees) and send to them so they could apply for registration. I made 2 car payments and paid almost 3 months of insurance before they told me the vehicle hadn't even been transferred to me because of their mistake. Luckily, I live in a smaller town and the shop that inspected it, didn't require me to provide proof of purchase, but did question how it happened. They were quick to make the sale and SLOW to follow through with the remaining process. Also, I bought a 2018 certified pre-owned and I asked 6 times for copies of what is covered under a "certified" vehicle before I received. The sales rep blamed their lack of organization on the building remodel and after calling the manager (that never called me back) and texting, emailing and calling the sales rep multiple times, I finally received. If you are looking for a dealership that can sale you a vehicle and then drop you before they actually finalize it, this is your dealership. If you're looking for a dealership and sales rep that will actually finish the process and finish is in a timely manner, GO SOMEWHERE else. Luckily, I love my car and I live 7 hours from the dealership or I would've been there daily until I got what they promised. Vehicles are an investment, don't settle for a dealership that treats you this way. I definitely wont do it again. By the way, I'm still waiting on copies of the signed contract... More
by hmcminn
Employees Worked With
J Deramcy, James Otwell
June 06, 2019
Great customer service Your customer service was great. Tyrone was very nice and prompt.They fixed my vehicle in a timely manner and so far i have had no problems. I was ve Your customer service was great. Tyrone was very nice and prompt.They fixed my vehicle in a timely manner and so far i have had no problems. I was very pleased. More
by KINGBOK
Employees Worked With
The lady at the service desk and Tyronne
June 06, 2019
Chips in windshield I brought my car in to have my windshield chips checked out. There was a new chip, so Anthony did a Superb job of repairing it. The service and part I brought my car in to have my windshield chips checked out. There was a new chip, so Anthony did a Superb job of repairing it. The service and parts departments are definitely top notch. Pete Mankins Nissan is a great place for all of my automobile needs. More
by NJMIZELL
Employees Worked With
Other Employees :
John, Johnathan, Kristie and Others in service and parts. , Randy Hickson
May 31, 2019
Excellent service John at Pete Mankins service has been absolutely wonderful in helping us get our daughter's transmission problem corrected in her 2016 Nissan Altima. John at Pete Mankins service has been absolutely wonderful in helping us get our daughter's transmission problem corrected in her 2016 Nissan Altima. So helpful and calls you back in such a timely manner. Such a pleasure to deal with!! More
by ROBINMAC.LRCA
Employees Worked With
John in Service
May 31, 2019
Warranty The wheels on my 2017 Platinum Reserve Titan were popping shortly after I purchased it. Upon receiving approval from warranty to replace all four whe The wheels on my 2017 Platinum Reserve Titan were popping shortly after I purchased it. Upon receiving approval from warranty to replace all four wheels, the service department kept in contact with each update. Everyone at Pete Mankins/Smith Mankins is very professional and courteous, I guess that’s why I’m on my 8th vehicle purchase from them!! Great team!!! More
by JBURELJOHNSON
Employees Worked With
Christie , Randy Hickson
May 27, 2019
Prompt response and service!!! Had no problem getting vehicle routine service and inspection. Great parts departments and very knowledgeable staff for all your Nissan needs. A-1 se Had no problem getting vehicle routine service and inspection. Great parts departments and very knowledgeable staff for all your Nissan needs. A-1 service department too!! More
by DONALR76
May 27, 2019
Nice! While I drove a new Nissan, a video of my service visit was being recorded and was sent to my phone before I left the dealership! Impressive! While I drove a new Nissan, a video of my service visit was being recorded and was sent to my phone before I left the dealership! Impressive! More
by TDREW81060
May 24, 2019
Worth the wait. I gave a 5 star rating because I was greeted when I first arrived, shown to a very nice waiting area, donuts & coffee available, and frequent updates I gave a 5 star rating because I was greeted when I first arrived, shown to a very nice waiting area, donuts & coffee available, and frequent updates during my wait time. My problem was under warranty, and fixed. Everything was explained in detail, the staff were knowledgeable about the problem. Excellent customer service! More
by RENESTHINGS
Employees Worked With
John Johnson
