Peruzzi Toyota

super customer service, our easiest car-buying experience We were so impressed with our salesman, Hershel B. He was straight-forward and he really knows all the details about the vehicles he sells. We appreci We were so impressed with our salesman, Hershel B. He was straight-forward and he really knows all the details about the vehicles he sells. We appreciated that we were able to have all our questions answered and no pressure at all. We're very happy with our car and with the way were treated- definitely recommend Perruzi Toyota. More

Dishonest Salesman, and Crappy Warranty and Service Purchased a used certified vehicle. Salesperson advised us the car had a clean car fax and displayed it on the computer screen so we could see the gr Purchased a used certified vehicle. Salesperson advised us the car had a clean car fax and displayed it on the computer screen so we could see the green checkmarks. We did not get a copy of the car fax until several days after we purchased the car and found out that the car was involved in an accident. How can a car that was in an accident be Toyota Certified Used Vehicle'? We normally don't purchase the warranty, but was advised we could purchase a 5 year bumper to bumper warranty. Nothing to worry about except wear and tear items (tires, wiper blades, etc.) - so we bought it. Took the car in for a scheduled service. The next day my car wouldn't start - the battery was dead. Took it to service and was told it would cost $160, but there is a giant sticker on the battery that says 'Free Lifetime Replacement'? After questioning this and taking the car to the dealer for the second time, we did get the battery replaced for free. A month later, we noticed an antifreeze leak. Although there is pink antifreeze all over the place, the serviceperson said they didn't see a leak - we had to tell them where to look. Then we were told it would cost $600 dollars to fix and it isn't covered by the warranty - no reason why - just that it isn't covered. I was told the service manager would call me in a few days. Never heard from them. Then, ironically, I got a email from the salesperson asking how things were going. I wrote to them regarding the issues. Never heard from them either. We tried to call the warranty company and they never answer the phone. Very disappointed with this dealer and there service. More

Sales I was in the market for a new Camry XLE and when I entered Peruzzi's, I was greeted by Hershel B. We sat down at his desk and he listened to me very I was in the market for a new Camry XLE and when I entered Peruzzi's, I was greeted by Hershel B. We sat down at his desk and he listened to me very carefully to understand exactly what I wanted. He was very attentive to answer all my questions and gave me the information I needed to find the car that met my needs. I really enjoyed working with Hershel and I highly recommend you see him if you want a straight shooter and a no-pressure salesman. More

Great experience Just purchased a Pre-owned certified Toyota Corolla. Hershel the Sales Associate we dealt with was very knowledgable, polite, and a pleasure to wo Just purchased a Pre-owned certified Toyota Corolla. Hershel the Sales Associate we dealt with was very knowledgable, polite, and a pleasure to work with. He made our visit at Peruzzi a great experience and would recommend this dealership to anyone. Terry & Tony More

Rav4 Purchase & Service I had an extremely easy transaction, when purchasing my new RAV4...from both the salesman and Jason Gilles, both were exceedingly nice, making the tra I had an extremely easy transaction, when purchasing my new RAV4...from both the salesman and Jason Gilles, both were exceedingly nice, making the transaction finalize smoothly. My Rav4 took some getting used to, b/c it was larger than my other car...but like an old shoe, it's growing on me and rides very smoothly. Here's my complaint...SERVICE....first let me say, I was tired, as they were, being the end of the day...and on their behalf, they took me in quickly, with an hour left in their work day, which was very nice. The girls were also very nice and helpful at the desk where you pay. But, I am MS, so it's difficult for me to stand and sit for very long...and I watched as the service rep who took me in, stood and talked with another customer out in the shop, while my car sat their idling for at least 10 minutes. Finally one of the girls got up and moved the paperwork along, while the service man continued to stand there and talk. Also, what annoys me to no end, is when I take my car in to be serviced, and they change the seat and the position of the steering wheel, making it difficult for me to get into my car. To repair my tire which had a small nail in it was 28.00 and tax????? It costs less there to rotate the tires....WHAT? It would have cots less if I'd have taken the car to be repaired down here by where I work in Lansdale...so....My experience overall with the service department wasn't enjoyable for my first time there...and don't look forward to further service there...unless it was just a bad night....but I had heard that their Service Department was badly run...so, I'm not surprised. They need to step up to the plate and improve...and as I said, they did me a great big favor by fixing the tire...instead of making me return another day, but apparently it was leaking air pretty quickly...so....when I was leaving, several men were standing there talking, and I didn't know if the care was mine...so I asked them, and they didn't seem at all concerned...which made me more angry, but one man, stepped up and said, "yes" that was my car. I felt ignored, and of very little importance...worst service experience I've ever had... More

Another Black Eye for Service Another Black eye for the Service Dept. Today, Peruzzi service was true to form. My wife had a oil change appointment on her 2016 4 Runner She had a P Another Black eye for the Service Dept. Today, Peruzzi service was true to form. My wife had a oil change appointment on her 2016 4 Runner She had a Peruzzi Coupon for 33% off. She scheduled the oil change for that purpose only. They asked to rotate the tires. That service was declined. Peruzzi took it upon themselves to do non requested service in which they charged labor. Checked installation of drivers side floor mat, check and top off all fluid levels, check tire pressure, inspect windshield wipers, lube door latches, perform multi point safety inspection along with condition of vital fluids. My wife did not schedule or agree to this service. If Peruzzi cares about their customers these services should be complimentary not a way to make money on services that were not requested. They also charged for hazard waste on the oil they changed. I can take used oil to any re cycling facility at no charge. I've come to the conclusion that if Peruzzi offers a coupon, they are going to make up the difference somehow. Sad, when advantages are taken. 3rd strike they are out! More