Peruzzi Toyota
Hatfield, PA
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Poor communications with the customer, unfriendly and poor quality of service work. Very hard to get in touch with and get a resolution for the problem. It took 4 calls to Toyota Customer Care Center to poor quality of service work. Very hard to get in touch with and get a resolution for the problem. It took 4 calls to Toyota Customer Care Center to resolve the problem. Replaced the fuel pump unnecessarily, drained the battery, and broke the front hood latch. Called before I went to the dealership for a pick up, waited 2.5 hours before they got the car ready. Dealers like Peruzzi give the Toyota Motor Company and the Toyota brand a bad name. Unfortunate for Toyota to be associated with a poor dealership experience. My next car will be a Nissan. Buyer beware, if Toyota is what you want go to Thompson or Conicelli. More
Contacted the delership to match the price from another dealer. They confirmed over the phone that they would match the price for the exact vehicle we wanted to purchase. The sales manager, John Rivera, wa dealer. They confirmed over the phone that they would match the price for the exact vehicle we wanted to purchase. The sales manager, John Rivera, was very knowledgeable and was able to clarify all our questions regarding the Sienna LE. He walked through all of the vehicle features and showed my wife how to program the bluetooth to her phone. The Finance Manager walked us through the options and was able to offer an option which lowered our monthly payment for the same 60 month term. The roof rack cross bars they promised to include in the price came in and were installed within 5 days of our purchase. This is the 8th vehicle I have purchased for me or my wife over the last 30 years and this was the smoothest car buying process I have ever experienced. More
I was on car shopping overload, to many salespeople not answering my questions. Greg answered every question with a straight, direct answer and took the time to explain everything in detail. I feel that answering my questions. Greg answered every question with a straight, direct answer and took the time to explain everything in detail. I feel that Greg worked with me and the finance company to get the payments were I needed them. Within 24 hours of buying the car, I thought I had a problem with the car, called Greg at 6:30 PM on a Friday night and his answer was - service is open till 8 pm, bring me the car and we will have them look at it right away. Turned out that it was just me getting use to the car, but the response was amazing. I have great confidence in this dealership and would not hesitate to recommend them and Greg to anyone I meet. Definitely will buy my next car from Peruzzi Toyota. More
Ray is a super nice person and great to deal with, and everyone that I came into contact with were very friendly as well. Ended up buying a new Rav 4, and recieved a deal that I feel was fair to both myse everyone that I came into contact with were very friendly as well. Ended up buying a new Rav 4, and recieved a deal that I feel was fair to both myself and the dealership. Cant really ask for more than that. More
We were very pleased on the service given to us by our salesman. This is our 3rd car from this dealership. We have been pleased with service and were able to use or service points to purchase our car for salesman. This is our 3rd car from this dealership. We have been pleased with service and were able to use or service points to purchase our car for our teenagers to drive to school and work. More
Eric was the ENTIRE reason we bought this car from Peruzzi. He knew his stuff, not only about this particular car, but cars in general, which was impressive. He didn't pressure us on the first visit w Peruzzi. He knew his stuff, not only about this particular car, but cars in general, which was impressive. He didn't pressure us on the first visit which made us want to schedule a second visit directly with him - and that second visit was when we bought the car. And the best part - he wasn't even supposed to be at work. When I called to make an appointment, it was a day where he was supposed to be done work at 3pm. My husband and I couldn't get there until 4:30. Not only did he stay late to help us test drive the car, he stayed until after 9PM to stay with us throughout the entire (excrutiatingly long) process. More
I had a great experience. I was greeted promptly. Josh was very knowledgeable of the inventory and the specs on the cars. Listened to why I wanted and what I was looking for. was very knowledgeable of the inventory and the specs on the cars. Listened to why I wanted and what I was looking for. More
Lee and Bob gave great service without and fuss. They did not try to do rake us under the coals. I would recommend buying a car at Peruzzi Toyota. Great Job!!!!! not try to do rake us under the coals. I would recommend buying a car at Peruzzi Toyota. Great Job!!!!! More
Wife and I came to Peruzi to purchase our third Prius. Lee Brenner and Chris Maglich where very helpful in our selection of our New Prius. They help us with a good price and helped us get the best rate f Lee Brenner and Chris Maglich where very helpful in our selection of our New Prius. They help us with a good price and helped us get the best rate for financing. We would recommend Peruzi dealership as great place to shop for a vehical. More