Peruzzi Toyota

Classic Bait and Switch I have been searching for a Certified Pre-Owned Toyota Prius. There was one listed on the website, a 2011 with 38,000 miles. Sounded good to me. I mad I have been searching for a Certified Pre-Owned Toyota Prius. There was one listed on the website, a 2011 with 38,000 miles. Sounded good to me. I made an appointment this morning to see them after work. I arrive at 5:40 and wait a few minutes by the front desk for someone to come help me. Someone eventually came out. I told them I had an appointment to see a specific vehicle. They went to find Michael, the salesperson. While I am waiting, another employee approaches me and introduces himself as the "finance guy", and asks about what car I was looking to buy. I tell him about the Prius and he tells me he knows exactly what car I'm there to see and how lucky I am because he had tried to sell it that afternoon. Eventually, Michael comes out. We chat briefly, and he takes down my information so that he can "enter it into the system." He leaves again and I wait about ten minutes. He returns to tell me how sorry he is but they had already sold the car I had found online. Was I willing to look at any others? I had already gone through this process at another dealership a few days ago, so I told him no. I came to see the vehicle I researched. I did not want to see any other (aka pricier) models. He says okay and tells me he'll be right back, that he'll let his manager know. His dishonesty was apparent, especially after talking to their "finance guy," so I didn't bother to stick around to see what other lies his manager was going to spin. More

Recently i visited peruzzi toyota, for buying a new car. They keep me awaited for 1 hour and during that period i noticed that their employees were passing comments and laughing.. i felt really bad, after i They keep me awaited for 1 hour and during that period i noticed that their employees were passing comments and laughing.. i felt really bad, after i was getting late and i told the guy to return the key of my old car and they took like 15-20 mins to return my own car key. After all that the guy came and told me about the exchange deal and pricing and all but i felt really bad with behavior from the other employee and i refused to buy the car. I will never ever buy car from perruzi toyota Hatfield dealer. More

I was all set to purchase a used 2011 ford explorer limited from this dealership. The were very friendly and understanding at first who responded to all my questions and calls. The issue that happened limited from this dealership. The were very friendly and understanding at first who responded to all my questions and calls. The issue that happened with them is that...they never called me back when I was set to drive down to PA from NYC. I took the day off, lined up the financing, set the wheels in motion but...they had no clue what time the explorer was coming in from another site. The didn't even give me a courtesy call back to let me know a status of the vehicle. Thanks for nothing and wasting my paid day off, glad I purchased a 2013 explorer sport elsewhere that same day. Good-luck to anyone buying from this shady dealership. More

Frank is one of the top 2 reps I go to for sales and trades. I don't think I would ever go anywhere else besides anyplace Frank works unless I had to. Frank went out of his way to get us what he felt trades. I don't think I would ever go anywhere else besides anyplace Frank works unless I had to. Frank went out of his way to get us what he felt we deserved, even if it meant sacrificing some of his commission. It meant more to him that we got what we wanted than it did for him and the dealership to turn a profit. He also follows up from time to time to ensure we're still happy with our purchase - and we're talking months after. He's one of those guys who doesn't bluster through answers; if he doesn't know, he'll tell you, and then go find an answer. Definitely not your average car salesman! More

I purchased a new Rav4 a few months ago from Peruzzi's and am very happy with it. The sales rep, Joe Irwin, was very helpful and made sure that I selected the vehicle that was right for me. I Peruzzi's and am very happy with it. The sales rep, Joe Irwin, was very helpful and made sure that I selected the vehicle that was right for me. I was unsure which car I really wanted, so Joe had me test drive several different models. He was right that I would really like the Rav4. There was only one 2013 Rav4 on the lot at the time, so Joe searched other dealerships for one with the features I wanted and the color too. He also let me know that I could have the heated seats option added at the dealership, which was something I really wanted, but wasn't standard on the car I selected. This purchase was the best experience I've ever had buying a new car, because it didn't take a really long time (like my previous experiences) and no one was pushing me to buy extras I wasn't interested in. I got a good deal on the price also! I brought my car in to the dealership today for my first regular maintenance and was impressed with the service department also. You drive right into the service bay and someone was right there to take the car. I didn't catch his name, but he was quite friendly and let me know they offered a free car wash, which was great! The car was ready when promised, so I was very pleased. More

Frank Volpe, our helpful and friendly sales consultant, was a pleasure to work with from start to finish. He was attentive to our needs and honestly worked to stay within our budget. There was no hidden was a pleasure to work with from start to finish. He was attentive to our needs and honestly worked to stay within our budget. There was no hidden costs and we appreciated his personal touch. Our family would recommend Frank as an excellent consultant who can assist you and work with your busy schedule. More

I drove over an hour to see a car advertised on the internet. The girl on the phone kept pressing me as to what time I would be coming so she could have the car out front and waiting. When I arrived I internet. The girl on the phone kept pressing me as to what time I would be coming so she could have the car out front and waiting. When I arrived I was told the car was out back and they would have to get it. It took 20 minutes to get the car - no biggie. The fun now begins. After a satisfactory test drive, we negotiate a decent deal. They want to know how I'm going to pay. I tell them I'll cut a check. They want certified funds and the banks are now closed, so they tell me a wire transfer is fine. I call my bank and they tell me I can do a wire transfer online 24 hours a day. This is acceptable to them. At this time since the car I am buying from them was just traded in, they told me they have to do their 100 point inspection and detail the car for delivery because if everything is not right they can't sell me the car. Since I wasn't trading my existing car, I had to drive over an hour back home to pick up my son and drive back another hour plus while they perform their inspection and detail the car.. So here I am back at the dealer after TWO trips over an hour each and they now tell me they can't accept a wire because the business office is closed and they cant verify the funds. I asked wouldn't a confirmation of the wire transfer from Bank of America be enough? They said no. I then told them they could hit my card for the money and they said we don't accept credit/debit cards for over 2,500. This makes no sense to me how a car dealer has a max limit they can accept from a card. I offered to let them put a hold on my card for the money and would overnight or wire the money the next business day. This too is unacceptable. They are however willing to deliver the car to me the next business day and I can give them the cash or certified funds then. I agree to this and as I am getting ready to do some final paperwork and my son comes back into the showroom after checking the car out some more and informs me the power seat motor on the driver side is not working. I bring this to the attention of the sales person and he says "Oh well. The car is sold as is". I told them they can sell the car to someone else "as is" and left. As I am pulling out of the lot, it occured to me that their 100 point inspection they had to do was total xx, or it needed 101 point inspection to catch a bad power seat. Sorry Peruzzi - never again. More

I was looking for a Scion FR-S for weeks, and had a lot of bad experience with many Toyota dealers, most of dealer told me was " we have one! and it's on the lot", and after I got there, they always told m of bad experience with many Toyota dealers, most of dealer told me was " we have one! and it's on the lot", and after I got there, they always told me "Sorry, we just sold it, but you can place an order here", finaly, I was looking on cars.com, and IM Peruzzi's internet sales manager, she also told me she has one on the lot, at first I did not want to believe her, but she said I could put deposit over the phone, and no one can touch it after that, so I did, it's the color I want, and it's automatic, so me and my wife can both drive it, it's perfect, after I got there, the car is right there waiting, I was happy they did not lie to me, because I drove all the way from NJ to PA, it was 50+ miles for me, and guess what? They did not mark up the price at all!Not like other dealer I went to that has a white one with 2 grands mark up. Peruzzi sold me the FR-S with everything I want on for MSRP, David was my sales rep, he was really nice, all the transaction was fast and smooth except that their computer was down for a while, after a week, I went back for the part that they ordered for me, David made the appointment for me and took care everything I requested. The serive team did the job fast and clean, and no charge for the extra request! I really like their service, and will go back for my next car! Thanks Peruzzi! More

These huys are GREAT! Appointments can't get any easier, they are open all the time for service, even all day Sunday. Repairs are done very reasonably & efficiently. Can't get a better experience to service they are open all the time for service, even all day Sunday. Repairs are done very reasonably & efficiently. Can't get a better experience to service your vehicle. More