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Peruzzi Toyota
Hatfield, PA
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**BUYER BEWARE OF PERUZZI FINANCE STAFF** Hi my name is Laura, I went to Peruzzi in 2015 because my brother told me they were a good dealership. Guess what he was wrong. I traded in my Chevy Hi my name is Laura, I went to Peruzzi in 2015 because my brother told me they were a good dealership. Guess what he was wrong. I traded in my Chevy Malibu on a Nissan Sentra that had the front paint peeling off the front skirt of the car but the salesman was nice and told me they would paint it. So I bought the car and went back to pick it up and it was painted, but a couple of months later the paint came right off. I dealt with it. So a year later my car was hit from behind and destroyed so I had to get a new car and I saw a Mitsubishi Outlander on the lot at Peruzzi Toyota and went inside with my brother and spoke to my salesman Lee, He was extremely nice and helpful, but his manager was something else. The manager kept trying to push another Outlander in silver on me with way more mileage and a giant scratch deep in the metal on the passenger side of the car. The manager then proceeded to tell me he couldn't get me into the white 2013 Outlander but he could get me into the Silver 2013 Outlander which had more options so that it would be easier to get the loan. IT WAS EXACTLY THE SAME MODEL WITH THE SAME OPTIONS, so I told him no I would wait and look around. Well how amazing I was suddenly able to get financed for the one I wanted when they thought I would leave the Dealership. So I was living in Maryland and planning on moving to Pa in a couple of weeks and changing jobs, so they told me no problem and they got it through and gave me a temporary tag, so I reminded them that I had bought an extended warranty on my Nissan Sentra and I should get a refund and they looked it up and said yes you will get a refund of $531.00 the check will come in 7 to 10 days and as soon as I could switch my license to Pa which I did July 6th and showed it to them that I would get a new plate right away and my refund would come in 7 to 10 days. Wanna Bet it was now Tuesday July 26th 2016 and I went to the dealership again to check on my license plate and refund already upset and crying trying to deal with getting my mother treatment because she was just diagnosed with colon-rectal cancer. As usual the said it would be ready in the afternoon and they would call me, but they didn't and they gave me the run around about one of their finance people quit so finally after threatening to bring the car back since they played around with getting the loan done they had the license plate ready for me on Thursday night July 28th 2016 and when I went to pick it up the manager that was there was very nice but the Finance People by the way are the one's that made all the promises and are both extremely ignorant to women (RYAN DEGAN & JASON GILLES) well Ryan brought the plate out to the desk and made a smart remark saying "WELL ATLEAST YOU GOT TO DRIVE THE CAR FOR FREE FOR A COUPLE OF MONTHS". How was it free I still have to make the same amount of payments for the same amount of time. And I wasn't able to drive it for all that time because the temporary tag expired and i had to store it in my brothers garage for a month and borrow one of his cars. I have never been treated so badly by a car dealer in my entire life. My brother has 10 cars and buys a couple every year, I myself usually trade in every other year. BUT NEITHER OF US WILL EVERY BUY A CARP FROM THAT DEALERSHIP AGAIN. Furthermore the day I picked up my plate they told me it would be 6 to 8 weeks for my refund check to come. If your a woman and you really want to go to Peruzzi to buy a car take a man with you and get your own financing outside of the dealership because the stress and tears and treatment isn't worth getting any car. More
Recent Service Experience My recent experience was worst. They inspected other vehicle and recommended those work to my vehicle like "Check engine inspection","Wheel Alignment" My recent experience was worst. They inspected other vehicle and recommended those work to my vehicle like "Check engine inspection","Wheel Alignment", "Front and Back Break Pads","A.C. Service" and ended up with an estimate of $700 excluding tax. At that time i answered them i will do them later as i thought those are for my vehicle. They did state inspection to other vehicle and pasted the stickers to my car and left other's vehicle registration and insurance in my car. Next day I called to the show room and went to submit the Registration and asked about the inspection stickers and the manger boldly argued with me and i advised couple of time finally he told that he will prove the recommendation are for my vehicle only and ended up with a cooked story saying that both the car's has same tag number and make, model, color of the cars also same so we got mixed them. Really frustrated and wasted my time around couple of hours to drove there and waiting for your's mistake. More
Outstanding Service Bought a used 2007 Toyota Corolla in March and had continues problems starting the car. Finally, I had the car toed to the Service department where t Bought a used 2007 Toyota Corolla in March and had continues problems starting the car. Finally, I had the car toed to the Service department where they spent two weeks to solve the problem, a broken wire in the harness hose. I am a senior citizen and was treated to well, nothing like stories you hear about seniors being mishandled. My car runs great and I drive assured the problem is solved. The Staff at Peruzzi were considerate, polite and kept me informed. Also, they gave me a new Toyota to use for free. What more could you ask for More
Best experience I just bought a used 2013 Toyota sienna. Love my van and Mike Lindley made the whole experience very painless. Finance department was awesome also. Th I just bought a used 2013 Toyota sienna. Love my van and Mike Lindley made the whole experience very painless. Finance department was awesome also. Thanks Mike!! I feel like we've been friends for a awhile.. More
Best experience buying a car! This was the best car buying experience ever! Mike Lindley and Ryan in finance went above and beyond to get my husband and I approved and in the car w This was the best car buying experience ever! Mike Lindley and Ryan in finance went above and beyond to get my husband and I approved and in the car we wanted! I couldn't have asked for better guys to work with us and get us in our new car! I would recommend Peruzzi Toyota to anyone looking for a new car, and an easy car buying experience! 5 stars across the board! Thanks Mike and Ryan!! More
John Rivera is the man!! This was our second lease with John Riivera and Peruzzi Toyota. John is full of energy and will work with you to make the deal you are looking for. This was our second lease with John Riivera and Peruzzi Toyota. John is full of energy and will work with you to make the deal you are looking for. More
Buying a Prius at Peruzzi I bought a Prius from Dana Kelhart at Peruzzi. At first, I wasn't happy the trade in value of my car was well below I expected but she patiently showe I bought a Prius from Dana Kelhart at Peruzzi. At first, I wasn't happy the trade in value of my car was well below I expected but she patiently showed me many possibilities of selecting the car and financial alternatives. She was very friendly, helpful, and understanding of my situations. She for sure made the car buying experience much easier and less stressful. More
Bought a Camry at Peruzzi Had a great experience at Peruzzi. As I walked in I was helped by the sales person (Jennifer Wurster). I am pretty much happy with their services. Had a great experience at Peruzzi. As I walked in I was helped by the sales person (Jennifer Wurster). I am pretty much happy with their services. More
Leasing made easy Mike greeted me as a walk-in at Peruzzi. I let him know that I was a novice at leasing a car. He was considerate and took his time explaining the pro Mike greeted me as a walk-in at Peruzzi. I let him know that I was a novice at leasing a car. He was considerate and took his time explaining the procedure and showing me the new cars. After deciding which car I wanted to lease, Mike worked with me and the sales manager. I left with my new car that I love and the terms that I wanted. Thank you' Mike. More
Stress free purchasing experience We met Mike on our first visit as a walk in. At that point we were only comparing different makes and models. He was very patient and accommodating. We met Mike on our first visit as a walk in. At that point we were only comparing different makes and models. He was very patient and accommodating. Once we decided on the Highlander he again spent time explaining the the different levels and options. Never pushed us towards more than we wanted. He and the rest of the team then went to work to get us the exact color and options we wanted with a very fair price. Very happy with the.entire process. More