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Peruzzi Toyota

Hatfield, PA

4.5
165 Reviews

2601 Bethlehem Pike

Hatfield, PA

19440

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Showing 165 reviews

March 26, 2018

Great Experience, Easy Buying The dealership has an easy atmosphere, and friendly and knowledgeable staff. Mike Lindley was top notch, no pressure, got me what I wanted and did no More

by Nick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lindley
Mar 26, 2018 -

Peruzzi Toyota responded

Congratulations Nick! Thank you so much for this wonderful endorsement of our management and staff! We are so happy to hear you were pleased with your buying experience at our dealership and greatly appreciate your business! Please do not hesitate to contact us for any of your automotive needs. ~ Peruzzi Toyota Management

November 27, 2017

Poor Customer Relations I purchased my new Toyota in May 2017. It was the end of the month and I got a good deal. It was a cash deal and, according to the dealer, I had to h More

by Greg Schmidt
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Smith
May 08, 2017

Our third Corrola We recently bought a 2017 Corolla from P eruzzi. Our salesperson was Adam Smith. He was knowledgeable, helpful and very personable. He spent a lot o More

by Knitgrammy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Smith
May 08, 2017 -

Peruzzi Toyota responded

Congratulations!!! Thank you so much for being a loyal customer and this wonderful endorsement of our dealership! The 2017 Corolla is one of our favorites and we greatly appreciate your business! Please do not hesitate to contact us for any of your automotive needs. ~ Peruzzi Toyota Management

April 26, 2017

Fun and friendly My sales person was John Spross. John is a very sweet guy and a great sales person. John was determined to find me the perfect fit and he did just tha More

by Roxeen12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Spross
Apr 26, 2017 -

Peruzzi Toyota responded

Congratulations Roxeen!!! Thank you so much for this wonderful endorsement of our dealership! Customer satisfaction is our number one priority and we greatly appreciate your business! Please do not hesitate to contact us for any of your automotive needs! ~ Peruzzi Toyota Management

February 21, 2017

Great experience If you are not sure what salesman to use at Peruzzi Toyota ask for John Rivera . Very patient and easy to work made for a great truck buying exper More

by Josh B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Peruzzi, John Rivera
Feb 21, 2017 -

Peruzzi Toyota responded

Congratulations Josh!!! Thank you so much for this wonderful endorsement! We are so happy to hear you were pleased with your buying experience at our dealership and greatly appreciate your business! Please do not hesitate to contact us for any of your automotive needs. ~ Peruzzi Toyota Management

November 17, 2016

Pitiful customer service!! This place should be closed down! Had my car serviced here for a warranty repair. Got the car back with a nonfunctioning part. They forced me to pay for the part and would take ownersh More

by krissrock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John, Mike Petroskie
Nov 17, 2016 -

Peruzzi Toyota responded

Mr. Philip Christian, As we discussed today on the telephone, at no point where you “forced” to pay for any repairs to Lauren Gaudin’s 2007 Scion back in July. The vehicle was towed in, and diagnosed as a failed alternator. As a goodwill gesture we offered to install the part at no charge, and we would also pay the tow bill. Prior to any repair or expense to you, this was discussed, and agreed to by you, again, before repairs were performed in July. Never are any repairs performed on a customer’s vehicle without authorization. Peruzzi Toyota takes pride in our reputation in the community for honesty and integrity, and strives to provide a truly exceptional experience every visit. - John Damarodis, Service Director

Nov 17, 2016 -

krissrock responded

by the simple fact you're denying that your tech had involvement in the part "failing" shows you lack of honesty. the alternator "failed" while in your possession after your tech worked on the engine. it's as simple as that. When this happened, your staff insinuated that I bought the car with a bad alternator. Anybody with half a brain knows this can't be true. So, now your excuse is "it just failed" You want me to believe that after your tech took the engine apart, the alternator magically died on it's own with no relevance to that fact that your tech had removed it ? This is the exact opposite of "honesty and integrity" Funny how the free warranty work turned into a $300 repair job for something that was working when you took possession of the car. I think that's called swindling!

September 18, 2016

Great Car Buying Experience We just purchased a new 2016 RAV4. Our sales person, Greg Reantillo, made it a great experience. Overall, we felt very comfortable working with Greg More

by Bob and Aileen
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Reantillo
Sep 18, 2016 -

Peruzzi Toyota responded

Congratulations Bob and Aileen!!! Thank you so much for this wonderful endorsement! The 2016 RAV4 is one of our favorites and we greatly appreciate your business! Please do not hesitate to contact us for any of your automotive needs. ~ Peruzzi Toyota Management

September 16, 2016

Not A Happy Place To Shop The sales person and manager that I worked with while evaluating a used car were so cocky, curt, and arrogant that I could not understand how they sta More

by Wm D
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Takeur Pick
July 29, 2016

**BUYER BEWARE OF PERUZZI FINANCE STAFF** Hi my name is Laura, I went to Peruzzi in 2015 because my brother told me they were a good dealership. Guess what he was wrong. I traded in my Chevy More

by LAURA R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lee, RYAN DEGAN AND JASON GILLES
Aug 05, 2016 -

Peruzzi Toyota responded

Laura, I would like to personally apologize for the treatment you received during your recent purchase. The whole Peruzzi organization knows how important it is to treat all customers with the utmost respect and to provide exceptional service. We failed in a few instances that you clearly mentioned in your statement. I have researched your entire transaction and most of what you experienced could have and should have been explained in much better terms which would have made this situation much more acceptable. Alot of the delays were beyond either of our control. Your new driver’s license was not issued until 3 weeks after you applied for it. The loan delays were due to the bank not being able to verify information you included on your application. Your insurance refunds have been submitted to the insurance companies and will be sent directly to you however we cannot control how quickly they complete their processing. They normal time is definitely longer than the 7 - 10 days you state you were told. Communication is key in every part of life and I plan to use your experience as a learning and teaching tool for my staff. I would welcome the opportunity to speak with you personally. Please contact me at your convenience. Frank Miksit General Sales Manager Peruzzi Toyota 2601 N. Bethlehem Pike Hatfield, Pa. 19440 215-997-1111 X208 fmiksit@peruzzi.com

June 29, 2016

Recent Service Experience My recent experience was worst. They inspected other vehicle and recommended those work to my vehicle like "Check engine inspection","Wheel Alignment" More

by Ed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Petroski
Jun 30, 2016 -

Peruzzi Toyota responded

Mr. Edara, Thank you for taking my call today. As we discussed on the phone, I want to again apologize for the way the situation was handled when you called the next day questioning the findings during your service. Rather than gather all the information and review, the assumption was made that our information was correct. We did not take the time to thoroughly review the situation, and summarily dismissed your concern. The information was incorrect, and once you returned the mistakes were corrected. I also want to thank you for bringing this to our attention. This has been a valuable training tool for our staff; we always strive to provide a truly exceptional service experience on every visit. As I said, please feel free to contact me directly anytime, and I look forward to showing you in the future a Truly Exception Service Experience. - John Damarodis, Service Director

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