Peruzzi Toyota
Hatfield, PA
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Great Experience, Easy Buying The dealership has an easy atmosphere, and friendly and knowledgeable staff. Mike Lindley was top notch, no pressure, got me what I wanted and did no The dealership has an easy atmosphere, and friendly and knowledgeable staff. Mike Lindley was top notch, no pressure, got me what I wanted and did not make me feel like I had to bend over backwards to get it. One of the owners, Larry stopped by and said hello and was extremely friendly as well, although I am sure everyone there was extremely busy they did not make it seem like we needed to rush things. Also, the gentlemen that handled the financing was top notch, although I unfortunatley cannot recall his name. All in all best dealer I have ever worked with, will be buying my next car there for sure. More
Poor Customer Relations I purchased my new Toyota in May 2017. It was the end of the month and I got a good deal. It was a cash deal and, according to the dealer, I had to h I purchased my new Toyota in May 2017. It was the end of the month and I got a good deal. It was a cash deal and, according to the dealer, I had to have the money at the dealership before closing on May 31. I got the money and was given a time to show up. I showed up on-time and my salesman blew me off because he was with another customer. Everybody else was "too busy" to assist me either. After an hour, i complained to a member of the Service dept who got me an assistant manager. He could do nothing and told me I had to "wait my turn. I asked to have my deposit refunded and he would not. I waited over an hour and a half until I saw the person that completed my sale. Even though I had an appointment and was on-time, I was the last person to complete the sale and the last non employee to leave the dealership. Recognize that I wasn't even picking up the car. I was dropping the check off so that PETRUZZI met its sales numbers. I''m sure that I would have done better over the internet and probably would have gotten better service. In fairness to Peruzzi, the sales manager did offer to buy the car back a week later after I filled out the Toyota survey, but I would have lost a few thousand dollars in sales tax and license transfers so I declined. I will never buy or visit this dealership again. More
Our third Corrola We recently bought a 2017 Corolla from P eruzzi. Our salesperson was Adam Smith. He was knowledgeable, helpful and very personable. He spent a lot o We recently bought a 2017 Corolla from P eruzzi. Our salesperson was Adam Smith. He was knowledgeable, helpful and very personable. He spent a lot of time with us answering our questions and explaining advantages of the car. This our third Corolla purchased from this dealership. I would recommend Peruzzi and especially Adam Smith. More
Fun and friendly My sales person was John Spross. John is a very sweet guy and a great sales person. John was determined to find me the perfect fit and he did just tha My sales person was John Spross. John is a very sweet guy and a great sales person. John was determined to find me the perfect fit and he did just that. John work with me for hrs and he never lost that big smile even when I was very tough on the price. My daughter and I had a good time joking with John and his sales buddy Chris! They both made this process very fun! I also have to say when I test drove my new SUV it had not been detailed yet and it had a lot of stain issues and dog hair. This was no match for Dave who did an amazing job. I also brought it back for some scratches and paint chips. John got my SUV right in and Dave did another great job. Thanks you guys I'm actually gonna try to stay in touch just to say hi!! More
Great experience If you are not sure what salesman to use at Peruzzi Toyota ask for John Rivera . Very patient and easy to work made for a great truck buying exper If you are not sure what salesman to use at Peruzzi Toyota ask for John Rivera . Very patient and easy to work made for a great truck buying experience . More
Pitiful customer service!! This place should be closed down! Had my car serviced here for a warranty repair. Got the car back with a nonfunctioning part. They forced me to pay for the part and would take ownersh Had my car serviced here for a warranty repair. Got the car back with a nonfunctioning part. They forced me to pay for the part and would take ownership of issue. They simply claim the part "failed" Even though they removed the part from the car, and it "failed" in their possession, they would not take ownership! I will never step foot on the property again, and will be sure to tell everyone I know, to tell everyone they know, to never go to this piece of xxxx dealership! More
Great Car Buying Experience We just purchased a new 2016 RAV4. Our sales person, Greg Reantillo, made it a great experience. Overall, we felt very comfortable working with Greg We just purchased a new 2016 RAV4. Our sales person, Greg Reantillo, made it a great experience. Overall, we felt very comfortable working with Greg. Greg has a low key and friendly personality. He took his time to show us the available cars and gave us time to consider our options before making our final decision. Greg explained and made sure we were comfortable with the cars operation before driving off. He even got our smart phones set up with the car's Blue Tooth technology. We would definitely come back to Peruzzi Toyota and Greg Reantillo for future car purchases. Bob and Aileen More
Not A Happy Place To Shop The sales person and manager that I worked with while evaluating a used car were so cocky, curt, and arrogant that I could not understand how they sta The sales person and manager that I worked with while evaluating a used car were so cocky, curt, and arrogant that I could not understand how they stay in business. Other people that I talked with over the phone and in the dealership that same day were also snippy and discourteous. What stinking attitudes. Steer clear of these clowns. More
**BUYER BEWARE OF PERUZZI FINANCE STAFF** Hi my name is Laura, I went to Peruzzi in 2015 because my brother told me they were a good dealership. Guess what he was wrong. I traded in my Chevy Hi my name is Laura, I went to Peruzzi in 2015 because my brother told me they were a good dealership. Guess what he was wrong. I traded in my Chevy Malibu on a Nissan Sentra that had the front paint peeling off the front skirt of the car but the salesman was nice and told me they would paint it. So I bought the car and went back to pick it up and it was painted, but a couple of months later the paint came right off. I dealt with it. So a year later my car was hit from behind and destroyed so I had to get a new car and I saw a Mitsubishi Outlander on the lot at Peruzzi Toyota and went inside with my brother and spoke to my salesman Lee, He was extremely nice and helpful, but his manager was something else. The manager kept trying to push another Outlander in silver on me with way more mileage and a giant scratch deep in the metal on the passenger side of the car. The manager then proceeded to tell me he couldn't get me into the white 2013 Outlander but he could get me into the Silver 2013 Outlander which had more options so that it would be easier to get the loan. IT WAS EXACTLY THE SAME MODEL WITH THE SAME OPTIONS, so I told him no I would wait and look around. Well how amazing I was suddenly able to get financed for the one I wanted when they thought I would leave the Dealership. So I was living in Maryland and planning on moving to Pa in a couple of weeks and changing jobs, so they told me no problem and they got it through and gave me a temporary tag, so I reminded them that I had bought an extended warranty on my Nissan Sentra and I should get a refund and they looked it up and said yes you will get a refund of $531.00 the check will come in 7 to 10 days and as soon as I could switch my license to Pa which I did July 6th and showed it to them that I would get a new plate right away and my refund would come in 7 to 10 days. Wanna Bet it was now Tuesday July 26th 2016 and I went to the dealership again to check on my license plate and refund already upset and crying trying to deal with getting my mother treatment because she was just diagnosed with colon-rectal cancer. As usual the said it would be ready in the afternoon and they would call me, but they didn't and they gave me the run around about one of their finance people quit so finally after threatening to bring the car back since they played around with getting the loan done they had the license plate ready for me on Thursday night July 28th 2016 and when I went to pick it up the manager that was there was very nice but the Finance People by the way are the one's that made all the promises and are both extremely ignorant to women (RYAN DEGAN & JASON GILLES) well Ryan brought the plate out to the desk and made a smart remark saying "WELL ATLEAST YOU GOT TO DRIVE THE CAR FOR FREE FOR A COUPLE OF MONTHS". How was it free I still have to make the same amount of payments for the same amount of time. And I wasn't able to drive it for all that time because the temporary tag expired and i had to store it in my brothers garage for a month and borrow one of his cars. I have never been treated so badly by a car dealer in my entire life. My brother has 10 cars and buys a couple every year, I myself usually trade in every other year. BUT NEITHER OF US WILL EVERY BUY A CARP FROM THAT DEALERSHIP AGAIN. Furthermore the day I picked up my plate they told me it would be 6 to 8 weeks for my refund check to come. If your a woman and you really want to go to Peruzzi to buy a car take a man with you and get your own financing outside of the dealership because the stress and tears and treatment isn't worth getting any car. More
Recent Service Experience My recent experience was worst. They inspected other vehicle and recommended those work to my vehicle like "Check engine inspection","Wheel Alignment" My recent experience was worst. They inspected other vehicle and recommended those work to my vehicle like "Check engine inspection","Wheel Alignment", "Front and Back Break Pads","A.C. Service" and ended up with an estimate of $700 excluding tax. At that time i answered them i will do them later as i thought those are for my vehicle. They did state inspection to other vehicle and pasted the stickers to my car and left other's vehicle registration and insurance in my car. Next day I called to the show room and went to submit the Registration and asked about the inspection stickers and the manger boldly argued with me and i advised couple of time finally he told that he will prove the recommendation are for my vehicle only and ended up with a cooked story saying that both the car's has same tag number and make, model, color of the cars also same so we got mixed them. Really frustrated and wasted my time around couple of hours to drove there and waiting for your's mistake. More