Peruzzi Nissan - Service Center

I was in the dealership for an oil change. The reason for my rating is because the service staff took excellent care of me and kept my safety in mind when a bubble was discovered on my right fr The reason for my rating is because the service staff took excellent care of me and kept my safety in mind when a bubble was discovered on my right front tire. They provided me with shuttle service back to my home and picked me up when my vehicle was ready. More

Outstanding service with all expectations met. I had an 08:15am appointment. I was greeted by a Customer service person as soon as I arrived at the service door. My issue was an unknown noise com I had an 08:15am appointment. I was greeted by a Customer service person as soon as I arrived at the service door. My issue was an unknown noise coming from the front left of my vehicle, and required a technician to take it for a road test. Within the hour, the technician road tested my vehicle and had identified the issue. The customer service representative informed me that the fix could take anywhere from 2 to 3 hours and when I informed him that I had to pick my son up from school at noon and it was a 3 minute drive from the service center, he said he would make sure my vehicle was done in time, and it was. I was pleased by the outcome and the way my repaired vehicle is driving/ handling now. More

Excellent I took my car in for service and had several questions about tires, oil etc. Chris Blood took his time to explained everything thoroughly. After servi I took my car in for service and had several questions about tires, oil etc. Chris Blood took his time to explained everything thoroughly. After service, he explained what was done and asked if I had any more questions. My service was done very timely. I have gone to Peruzzi for maintenance several times and have always had exceptional service. More

As always excellent service I've been a Peruzzi customer for 22+ years .. service is one reason I'm a return customer .. As always great service !! Thank you Chris Blood I've been a Peruzzi customer for 22+ years .. service is one reason I'm a return customer .. As always great service !! Thank you Chris Blood More

timely and work was completed correctly Service representative (Joe Sullivan) was professional and customer service orientated. He explained my service and completed his assignment in an out Service representative (Joe Sullivan) was professional and customer service orientated. He explained my service and completed his assignment in an outstanding matter. Waiting area was clean and enjoyable. More

Service plan ripoff. Purchased $1500 Peruzzi Premium service plan along with new Altima. Few months later had a flat tire. After numerous calls to Peruzzi, Service dept. c Purchased $1500 Peruzzi Premium service plan along with new Altima. Few months later had a flat tire. After numerous calls to Peruzzi, Service dept. claimed it was not covered. Purchased a new tire for $232.00. Just had the car serviced whereas the associate says the tire should have been covered but at this point there was nothing they could do. My advice don't buy service plans and don't have your car serviced at Peruzzi. Lynn Wise More

STAY AWAY!!! Rude Management and Service is a RIP OFF!! I can see that I'm not the only person with a complaint about the service department at this location. However, my difficult, sub-par service was comp I can see that I'm not the only person with a complaint about the service department at this location. However, my difficult, sub-par service was compounded by months of rental car fees and rude service management. I refuse to bore everyone with the details, but what I will say is that I had my vehicle brought here because it wouldn't start, after more than a month and $4,000+ spent my vehicle left STILL not starting. Once I took it to another certified Nissan dealer they fixed my vehicle only to show me and tell me that the original work that I paid for at the Peruzzi location had NEVER been done. The parts that they billed me for and claimed to have replaced were NEVER CHANGED. I had to pay for the EXACT SAME PARTS AND SERVICES at the other dealer. I have my old parts, I have a detailed account of all of the services work completed and I intend on pursuing this matter legally. I AM GOING TO SUE THE DEPLORABLE PEOPLE. I am out of over $12,000 and loads of pain and anguish. THEY WILL PAY FOR THIS. This place is crooked. The service department is the worse....STAY AWAY. More

Very Poor Customer Service Took my car in for an inspection and oil/filter change. Was told there was a slight oil leak and that they ordered a replacement oil valve, which was Took my car in for an inspection and oil/filter change. Was told there was a slight oil leak and that they ordered a replacement oil valve, which was under warrantee. I received a call informing me the part was in and that it would not take long to replace the part. I called and scheduled the appointment for Saturday, Sept. 10th, which was a few weeks away. Upon returning home from work on Sept. 9th, there was a phone message from Peruzzi Nissan cancelling my service appointment because the technician was not going to be in. Called back on Monday to reschedule and was told I could bring it in on Tuesday. I informed the girl that I work and I would need to use the shuttle service they provide. Arrived at Peruzzi Nissan at 7:15 am Tuesday and was promptly checked in. In addition to the warrantee work, the representative asked if I wanted my car run through the complementary car wash, which I said I did. I informed the representative that I needed to use the shuttle service. He asked that I take a seat in the waiting room and the shuttle driver would be in to get me. By 8:00 am I approached the service counter again asking two girls behind the counter about the shuttle. They looked at me like they didn't understand my question and didn't give any response whatsoever. One of the service representatives overheard me asking about the shuttle and told me he would call the driver directly and see where he was. Before I could return to my seat in the waiting room, the representative told me the driver was outside. Of course I knew he was outside since he was the same person taking the incoming cars for service to the back. Needless to say, I was 45 minutes late for work and I work just down the road from Peruzzi. Upon returning to Peruzzi that afternoon to pick up my vehicle, I was told by the service representative that my car was run through the car wash. When I went outside to my car, it was more than obvious that the car was not washed. More

The Place to go for Nissan Service We have 2 Rogues and Peruzzi is the only service department that we use for service. Why? Great service, work done right the first time and genuinel We have 2 Rogues and Peruzzi is the only service department that we use for service. Why? Great service, work done right the first time and genuinely nice people to deal with. More