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Peruzzi Buick GMC
Fairless Hills, PA
77 Reviews
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Showing 77 reviews
October 30, 2024
Great experience working with the dealership and Joe c as the sales representative he stepped up to the plate all through the transaction and product knowledge on the vehicle that was purchased . Thanks agai the sales representative he stepped up to the plate all through the transaction and product knowledge on the vehicle that was purchased . Thanks again Joe c and peruzzi gmc More
by Trophbass56
Employees Worked With
Joe Crotty
August 19, 2024
One of the best service department. Very efficient and friendly staff. Recommend to work with them Very efficient and friendly staff. Recommend to work with them More
by mena.s.bshay
Employees Worked With
Mark Schrob, Mike Marshall, Victor Sarmiento, William Grey, Bill Heron, Cliff Robson, Joe Crotty, TYLER HETRICK, DANIEL BOLTNER, ADRIAN JUZENIW
June 17, 2024
I originally tried to order a new truck through the dealership and they were not interested in my business or willing to give me a firm price for the order. I went to another dealer who was a pleasure dealership and they were not interested in my business or willing to give me a firm price for the order. I went to another dealer who was a pleasure to deal with. My current complaint is with the overpriced service. I had a diesel fuel filter changed in my truck they charged $90 for the filter which averages $32-$38.00 for GM original parts on Amazon & Google searches. $210 for the part installed, combined with the oil change it was $343.00 with a $20 coupon. Never again will I go there for their overpriced parts & service. More
by sf4443
Employees Worked With
Shane
January 31, 2024
On 28 Dec 2023 I took my 2013 Chevy Cruze LTZ with 1. 4L Turbo in for an oil and filter change, state inspection and a burning oil smell. The state inspection was good except for the oil leak being a fire 4L Turbo in for an oil and filter change, state inspection and a burning oil smell. The state inspection was good except for the oil leak being a fire hazard. They found two oil leaks, one was at the oil cooler and the second leak was from both cam actuator solenoid covers. The oil cooler and all the oil cooler tubes which are sealed with o-rings were replaced. They also replaced the cam actuator solenoid o-ring seals. It was fine for about a week before the burning oil smell returned. I took the car back on 8 Jan 2024 due to the burning oil smell. This time their mechanic found one leak at a stripped bolt on the front middle of the camshaft cover. One of their mechanics had replaced the camshaft cover under a GM Special Warranty on 19 July 2023. To correct the oil leak their mechanic heli-coiled it to ensure it would hold the proper torque. Their mechanic also found a second leak at one of the oil cooler tubes just replaced during the 29 Dec 2023 repair. The GM oil cooler tubes kit was a backorder item in December and the dealer had to use an aftermarket OEM spec kit. I'm disappointed this wasn't resolved the first time. The stripped camshaft cover bolt should have been corrected in July 2023 when the cover was replaced. I also have family in the business and understand the current challenges with aftermarket part failures. The service personnel have been courteous and competent. More
by ltowncooks
Employees Worked With
Michael McKinney and James Grant
September 12, 2023
I am completely satisfied with the 2017 Buick that I purchased from Peruzzi and am also very pleased with the professional way the salesman Cliff and the other team members handled this transaction. Thi purchased from Peruzzi and am also very pleased with the professional way the salesman Cliff and the other team members handled this transaction. This is the first time I can say this about any of my experiences in purchasing a car. I found them to be very understanding, not pushy and I felt very comfortable throughout the whole process. More
by jpdougher
Employees Worked With
Cliff Robson
March 01, 2020
*PSA!* Make this dealership your LAST consideration While the staff is relatively nice, they are painfully inept, inconsiderate, and some are liars to boot. My story ends with 5 hours of wasted drivin While the staff is relatively nice, they are painfully inept, inconsiderate, and some are liars to boot. My story ends with 5 hours of wasted driving time over two weekends, an unwarranted hard inquiry on my credit and a Buick whose propeller shaft fell out during a test drive, all before selling it to someone else while I was on my way back. The deceit started with the pictures online. One perfect looking TourX with lots of pictures including left and right sides- or so I thought. This is combined with the ineptitude starting with the phone call as we were on our way down 1.5 hours from the Lehigh Valley. "Just want you to be aware that the car is not ready to sell right now, as it is waiting on a part." No problem, i don't mind making two trips, i really want to check it out and see if I can secure it. When we arrived we found the passenger side mirror dangling by the wires, with adhesive spilled on the side of it and the pillar it attaches to. Packing tape was dangling off it from the failed attempt to suspend it during the makeshift glue job. What about those pictures online? Oh, the one of the passenger side? It's actually the one of the driver's side, mirrored. Deceit. (These pictures are attached) This is a minor offense... And the car may not be ready to sell right now, but you know what would have been important to communicate? Can't test drive it either. Well that was a complete waste of time. The sales manager, Jason, at least bragged about how it has a new "transfer case" (I hate that Buick calls center differentials "transfer cases" but I digress) that they got from submitting a warranty replacement for a gasket. Aside from this disappointment, everything else looks OK. We return to the valley and plan our trip back out there next weekend (we are busy M thru F people). Our sales rep gave us a call and informed us that they got the part, the vehicle has been fixed and is ready to go. We call when we're on our way down again. An anecdote about the calls: Every call to the dealership, we get a happy woman gladly attempting transferring us to the person we requested (Mark, our sales rep). But every time she does this, somebody else picks up! "Sorry, we're looking to speak with Mark" I say. We're placed on hold again and someone else answers, "Hello?" Dude I'm not calling your personal cell phone. Answer the phone like a professional, not "Hello?" Anyway, we arrive and the first thing I do is inspect that side view mirror. Interestingly there was adhesive on the pillar and the side view mirror itself, just like when it was dangling. Is this the same mirror? Is this glued on? Yes. They didn't get the replacement part, and they didn't fix it. They jury rigged it. Who knows if they would've tried to snake out of that repair if I hadn't caught that- who knows if the person who actually ended up buying it knew this. Well let's drive it. Hop in, start, pull out of the dealership onto Rt 1 and not even 3 whole feet from the dealership we here a *CLUNK* and grinding noise. We pull over and check the underside to find a comical scene: the propeller shaft just hanging down, grinding along the asphalt. Now I'm very thankful Jason mentioned that the "transfer case" was just replaced. Now I know not to trust their mechanics with literally anything. In my experience those pinions have a minimum of four bolts that attach to the prop shaft. Didn't think those mysterious bolts left over were that important? Inept So once again the car is not ready to sell. I trusted they were going to repair it properly (I wouldn't have it any other way), so I offered to put a deposit on it. They refused. We left empty handed again. Another phone call telling us it's ready, and another plan to visit on Saturday. A text message to our rep the day before letting him know we'll be there at 1PM just like the last two times. Imagine our disappointment when the next morning he advises us someone is coming in at 10AM to see the same vehicle. Imagine the frustration when he lets us know at 12:00PM that it sold. 5 hours of driving, $40 in tolls, two weekends wasted. Glad we could work out all of those kinks for you at our expense of time and tolls. I don't care so much that I didn't get this car, I care that you tremendously wasted my valuable time and are so apathetic about it. This dealership is an absolute joke. I understand dealerships are inherently self-serving but Peruzzi makes it abundantly clear that the sale matters more than the customer and that professionalism and virtuosity are contrary to their precepts. More
by Alex
Employees Worked With
Jason, Mark Schrob
October 08, 2018
Disappointed Customer I purchased a GMC Terrain from Peruzzi and with the purchase they included two oil changes and a tire rotation and when I went for my second oil chang I purchased a GMC Terrain from Peruzzi and with the purchase they included two oil changes and a tire rotation and when I went for my second oil change and to have the tires rotated , they failed to rotate the tires , as I was having an issue with one with a slow leak, did not tell Peruzzi and that tire was still on the right rear, so I know for a fact the tires were not rotated, also was having an issue with my dash-lights dimming and then go bright erratically, but you needed to drive it a little way for it to happen, they could not locate issue , but did not drive it , so how could they find it. These issues were not covered by GMC, but the Dealer directly, so they would not get reimbursed. Makes me wonder even if my oil was changed. I cannot trust this dealership and will not return, very disappointing as the Salesman that sold me the Car was great. More
by Randy
Employees Worked With
Mark Schrob
January 02, 2018
Service We had an oil change on our Equinox. Very satisfied with service and pricing. Waiting area was very comfy and friendly. An added perk was coffee and We had an oil change on our Equinox. Very satisfied with service and pricing. Waiting area was very comfy and friendly. An added perk was coffee and pretzels. More
by Tinkerbell@061152
Employees Worked With
Michael Pirolli
