Perry Motors

We have purchased cars here for years. Recently we have been very disappointed with the service department. They continually failed to keep us apprised on the status of our car, no one see Recently we have been very disappointed with the service department. They continually failed to keep us apprised on the status of our car, no one seemed to know what was going on with the car, what was the issue, whether the part was in, when it would be finished, and even the fact that it was finished. It seemed anyone we needed talk to was off for the day. They had our car for a week and a half and if we hadn’t continuously followed up (almost daily) they most likely they would have had it a lot longer. More

Very thorough and fast service. I love how they send you a video on the progress of your vehicle. I love how they send you a video on the progress of your vehicle. More

This dealership is extremely friendly and efficient, Brandon in the parts department is very knowledgeable, the service department is very talented and the gals the process your final bill are very nice Brandon in the parts department is very knowledgeable, the service department is very talented and the gals the process your final bill are very nice as well. They have bikes for you to ride while your car is being worked on and free bottles of water. Their waiting area is very comfortable. Glad to have them so near by. Thank you More

Always good but especially good yesterday. Had a doctor appointment and was getting close to the time I needed to leave. They got everything done in time, and even parked my car inside right i Had a doctor appointment and was getting close to the time I needed to leave. They got everything done in time, and even parked my car inside right in front of the exit door! Greatly appreciated and thanks to all involved! More

Great customer service and excellent communication. I take my car here every 5000 miles for an oil change and they’re always very reliable. I take my car here every 5000 miles for an oil change and they’re always very reliable. More

Perry Motors is highly recommended. I was traveling up 395 on vacation recently. My car had a mechanical failure. My husband & I brought it to Perry. From the moment it arrived the se I was traveling up 395 on vacation recently. My car had a mechanical failure. My husband & I brought it to Perry. From the moment it arrived the service manager, Bret A. , helped us through the process of getting the repairs done in the most professional manor. He gave us regular updates. We are just very appreciative of him and Perry Motors. We live hours away… but will most likely consider Perry for our next car purchase. Thank you for taking such good care of us! More

Honest, straightforward and very considerate. Brett cares and follows up with condition of your car. He goes the extra mile when you come in. Brett cares and follows up with condition of your car. He goes the extra mile when you come in. More

Great service and a very well done inspection. We take all of our vehicles to Perry’s. We take all of our vehicles to Perry’s. More

I have had problems in the past with simple things like cracking the engine, cover and overfilling transmission fluid leaking out on the highway as I drove away. That was a few years ago to several years a cracking the engine, cover and overfilling transmission fluid leaking out on the highway as I drove away. That was a few years ago to several years ago, but today my main issue is the software they use to tell a person what the status of their vehicle is in the shop and when it will be ready. Even though the vehicle this time was completely done the software generated a text message saying that it is now being inspected was suggested it was up on a lift ready to be worked on. Later the text message then finally said your vehicle is ready for pick up, but of course it was slow at the checkout to get my keys and pay the bill. Once upon a Time and I’ve been coming here for 30 years. You had people actually talking to you on the phone telling you that it’s ready or you get a phone message now you get this software, which is not that accurate at times. And I was upset because it was supposed to be done by 2 PM but the text message at 2 PM said that the vehicle is now being inspected. another time I got a message saying on a brick job I think can’t remember exactly that something needs your approval to that effect. It wasn’t a phone call. It was a text message once again. I was out on my bicycle several miles away from my rental car to drive into town and I barely made it into town before the place closed then I wouldn’t have gotten my vehicle until the following Monday. Actually nothing needed my approval and the vehicle was ready for pick up. when I tell the people the service checks that take your keys, etc., about the problems with this text messaging system, they tell me it’s a software issue and they can’t do anything about it. That is disturbing to me that no one seems to care to get the system working to where it actually tells you exactly what the situation is or better yet. Have a person call you, but in this world of artificial intelligence and conversion to computer system messaging it’s becoming less customer, friendly, and more of a pain in the neck and you’re not doing anything to make it better they keep saying they’re working on it but it’s been months since the last time I reported an issue I don’t think they’re working on anything. I don’t think anything is gonna change. Unfortunately, they’re the only Toyota dealer in town and I ain’t saying that the rest of the auto repair shops in town are any better More

Super knowledgeable service department. Always looking out for the customer. Friendly front desk and the parts department has anything and everything you could possibly need! Always looking out for the customer. Friendly front desk and the parts department has anything and everything you could possibly need! More