Perrine Buick GMC

Stopped in to look for a new car and was told I could not park my old vehicle near the showroom. Got back in my car and left. 1 day later bought a 48000 dollar car somewhere else park my old vehicle near the showroom. Got back in my car and left. 1 day later bought a 48000 dollar car somewhere else More

Crooks. Bought a car from them in September 2020, they set up the financing through Wells Fargo. Didn't show me anything about the loan, just told me the payments (for the record my credit score is above set up the financing through Wells Fargo. Didn't show me anything about the loan, just told me the payments (for the record my credit score is above 800), and they told me that they would "throw in warranties for free" which I found out about a month later when I was finally able to view my Wells Fargo statement that they sold me the warranties for $2300. When I bought the car I was living in PA, and in December moved to FL. In January I tried to transfer my registration to find out that Wells Fargo never received the title and couldn't approve the out of state transfer until it was received. From Feb-May I was bounced back and forth between Wells Fargo and this hack of a dealership. Dealership giving a runaround saying they accidently sent the title to GM Financial instead of Wells Fargo, then saying it was sent to Wells Fargo Financial instead of Wells Fargo Auto. In May they requested a new title to be created. Since July I have again been on the phone with everyone and anyone and this title still does not exist. My car is about to be illegal to drive and they have been no help. I would never recommend anyone to do business with this dealership. They're rude, they're unorganized, they have no code of ethics. More

NJ History "Since 1927" the PERRINE Family has been in Business! “We Are Your Hometown Dealer Turning Customers into Friends Since 1927" WHAT A JOKE!!!!!! Yesterday morning, a little after Business! “We Are Your Hometown Dealer Turning Customers into Friends Since 1927" WHAT A JOKE!!!!!! Yesterday morning, a little after 9:30am, I arrived at Cranbury Buick GMC on the instruction of GM Financial. I was visiting the dealership under very unfortunate circumstances. I was there to return my RECENTLY (unexpected) deceased FATHER’S leased 2018 GMC Terrain. GMF informed me that I could take the vehicle and the death certificate to formally turn in the vehicle. When I arrived, I entered the empty showroom and waited in the entrance to be greeted. A salesperson named Flo (which I only know her name because I took her business card off her desk a little further into my visit) I informed Flo of the nature of my visit and she offered her condolences. Flo said that she would have to get her manager to assist me. A moment later I watched Flo walk from the back of the showroom back to her desk. From her desk, Flo called out to me (not by name, because there were never any introduction) She waved at me to come over to her desk. I sat down at Flo’s desk and offered her my father’s death certificate. She informed me that she has never done this before (taken possession of a deceased persons lease) I told her that she needed to fax GMF a copy of the death certificate and give me a copy of the fax confirmation, as to provide me with documentation that the car was in fact turned in. Flo then aske ME for the fax number?????? I replied, “your dealership leases vehicles through GM FINANCIAL, I am sure you must have their fax number!” For the next minute, or so, Flo was very insistent that she did not have a fax number and that “they” do not perform this function. At this point I requested to speak with a manager. Flo then excused herself to go speak with her manager (at this point I was expecting the manager to accompany Flo back to her desk) on her way back to her desk, I watched Flo stop briefly at the fax machine. Flo arrived back, alone, and stated, “I faxed it” and then advised me that “they” do not provide fax confirmations, as they are trying to save paper???????? WHAT?????? I again requested to speak with a manager. Flo was clearly annoyed and left her desk to request the managers assistance. Once again, Flo arrived back to her desk, WITHOUT a manager. Flo pointed to the back of the showroom and said I could walk back to speak with the manager (she did not provide his name) I walked to the back of the showroom where 3 men were sitting behind an overly raised counter, obstructed by computer screens and clutter which was blocking the view of the men sitting behind it. As I approached the uninviting area, I asked which “gentleman” was the manager. One of the men bellowed “What do you need?” This man did not rise from the oversized countertop, rather sat there as I seemed to be inconveniencing him. The man did not offer is name, nor did he ask mine. He again bellowed, “what do you need” I informed him that GMF let me know that Cranbury Buick could assist me with returning my deceased father’s vehicle. Straight out of the gate he stated that “they” do not do that, it is not “their” responsibility. I told him that this was already a difficult morning for me and questioned him as to the contradiction between GMF and Cranbury Buick. The words that fell from his mouth next were not only, shocking, and disrespectful but most pointedly UNPROFESIONAL!!!!!!!!!! The manager, DAVE DUNN, uttered the words “this is not my problem. Everyone loses family members; I just lost a family member!” WAIT, WHAT????????????????????? At that moment I was enraged, the words “you are an xxxxxxx” came from my mouth. DAVE DUNN then summoned me to leave the dealership and to leave the key to the vehicle. He said He was not going to let anyone curse at him. I asked him for his name, and he refused to provide it. I asked him for his business card, and he said “you are getting nothing from me” I snatched his business card from the oversized counter and walked back to Flo’s desk. MAGICALLY, there was a copy of the fax confirmation waiting for me. At this point my Uber had arrived. I grabbed the fax confirmation, the death certificate and walked out. As I was getting into the Uber, Flo came running out of the showroom with a screwdriver in hand. Flo yelled out “wait, I need to take the plates off, you need to return them to the DMV. WHAT??????????????????? I NEED to take these plates back!??? OK, I took the plates and left. I am baffled at the fact that NOBODY looked at the vehicle before I left. (mileage, vin number, any damages ETC.) There are a few ironies within this situation: #1 Cranbury Buick CLAIMS to FAMILY FRIENDLY. #2 My father leased this vehicle from CRANBURY BUICK. #3 I have other family members that are currently leasing vehicles “purchased” from CRANBURY BUICK. (No need to mention that they will NOT be returning to do additional business) #4 I would not have called an Uber during this nightmare, as I needed to purchase a vehicle for myself. # 5 I guess it is true “It’s not what you know, IT IS WHO YOU KNOW” I know A LOT OF PEOPLE! I could have been anyone off the street returning this vehicle, you did not even have the decency to ask me my name. Cranbury Buick made an already DIFFICULT morning into a Heinous experience! Aside from this post, I will be sure to inform the necessary parties of your dealerships lack of EMPATHY, COMPETENCE and PROFESSIONALISM!!!!!!!!!!!!!!!!!!!!! More

The absolute worst car buying experience ever. Not even sure how to start other than being blatantly lied to. The experience before getting to the dealership was A plus, came to terms on a vehicle, submit sure how to start other than being blatantly lied to. The experience before getting to the dealership was A plus, came to terms on a vehicle, submitted credit and everything was great. Once arriving at the dealership it was like something out of a prank show on TV, I was more surprised that it wasn't. Submit everything again and the person that I had been working with and spoke to an hour before had miraculously vanished into thin air. No knowledge of any deal even after being told the Mgr had signed off on it. I had to just get up and walk away before I lost it. More

Horrible service, went in for a oil change and a side service problem. Oil change never happened because the service writer misunderstood me. All this after 2 1/2 hours. service problem. Oil change never happened because the service writer misunderstood me. All this after 2 1/2 hours. More

Very bad place for a female to deal with...got a price that she accepted... came back the next day...changed the deal from 36 to 48 months and wanted $1750 down as opposed to zero...be careful...to many that she accepted... came back the next day...changed the deal from 36 to 48 months and wanted $1750 down as opposed to zero...be careful...to many good dealers to deal with rather than waste your time here!!!!!!!!!!!!!! More

New Dealship Name is Cranbury Buick GMC - Website clearly states shop from home, make your deal, take delivery of car - Contacted the dealer and made an offer on a truck - response from dealer is we do not d states shop from home, make your deal, take delivery of car - Contacted the dealer and made an offer on a truck - response from dealer is we do not deal over the phone or via email. Our deals are done inside the dealership. More

Excllent Experience with Purchase I had an excellent experience purchasing a Cerified Pre-Owned GMC Terrain from Perrine Buick GMC a week ago. It started with emails which were answer I had an excellent experience purchasing a Cerified Pre-Owned GMC Terrain from Perrine Buick GMC a week ago. It started with emails which were answered quickly and professionally. I was invited to take a test drive even though the salesman I requested was not working that day. No problem having the Terrain ready for me to take out when I got there in the evening and no pressure to do anything other than the test drive. The next day I returned and was pleased with the entire operation. My salesman was Steve Servetah who answered all my questions and had me drive it again and look it over carefully in the daylight. We were able to make a deal including a good price for my trade-in. Everyone I dealt with was pleasant and very efficient and knowledgeable. The car was beautifully detailed and the Finance Manager got me the GM 1.9% financing available for CPO vehicles. I ordered an accessory and the parts department called within 24 hours that it had arrived. I could not be happier with the Terrain or the dealership. The owner of the dealership, Fred Perrine, introduced himself - he is onsite and involved and I'm sure that has a lot to do with the feeling that you are dealing with an honest, family-run business. More

Honest service and good quality of cars The service I received was fantastic and I felt very comfortable and Stephen Servetah did a wonderful job by helping me get a car. Helpful The service I received was fantastic and I felt very comfortable and Stephen Servetah did a wonderful job by helping me get a car. Helpful More

TREATED FAIRLY We were treated fairly and courteously.through the entire purchase. In fact, the manager even arranged for an additional discount that we had not bee We were treated fairly and courteously.through the entire purchase. In fact, the manager even arranged for an additional discount that we had not been aware of. The salesman, Jack, was professional and courteous, always helpful in assisting us.. More