Perkins Chrysler Dodge Jeep RAM - Service Center

Perkins People...Superheros? My name is Kerri R, and recently I chose to do business with Perkins because many years ago I had met the owner and he made a strong impression on me. My name is Kerri R, and recently I chose to do business with Perkins because many years ago I had met the owner and he made a strong impression on me. I told myself all those years ago, when I earned Mr Perkin's business that I would some day do business with his company. The impression Mr Perkins gave me was one of integrity. I did business with Perkins Dodge a couple of weeks ago, and I would like to tell you about my experience. Bess scheduled me for some work on my Dodge Durango, she was extremely accommodating, professional, and helpful. The day of the scheduled work she and another young gentleman greeted me. She assured me that she would get my car back to me as soon as possible. The gentleman was already crawling under my car to take a look. I thought, "Wow, they don't mess around!" She called as soon as my car was finished, way ahead of schedule. I found that every single Perkins employee was above and beyond professional! I looked for them all to be superhero's with invisible "Perkin's capes" or something! Upon returning my rental car, I had no ride at the last minute.... so I called Bess and Perkins. They had a driver there in under 30 mins to pick me up. How was that even possible? Superhero's, I'm telling you! Then even the young courtesy driver was so friendly, and when he dropped me off he got me right to where I needed to be. Great experience! I will tell everyone I know! It will not be the last time I do business with these superhuman invisible cape wearers! More

Transmission Problems I have always had my Jeeps serviced at the dealership. This may I lost 3rd gear in my remanufactured transmission with 40K miles on it. Unfortunately I have always had my Jeeps serviced at the dealership. This may I lost 3rd gear in my remanufactured transmission with 40K miles on it. Unfortunately the people at Perkins and Jeep would not stand by their warranty because the time had expired but miles were way under. Further they told me that I needed another remanufactured transmission at a cost of $6000. That didn't make sense to me as the transmission showed absolutely no signs of slipping or other faults until it failed. After going through two service advisors and connecting with a service manager, I had the car towed to a locat Transmission shop. In less than an afternoon the problem was identified and a broken valve actuator body plate, which is a known problem with these transmissions, My question is why couldn't the EXPERT Perkins staff make this diagnosis??? Why were they trying to sell me another &6000 transmission while not standing behind their previous one??? I guess if you read some of the other reviews you will have your answer. I pity the poor souls who are not astute enough to know when they are being xx'd . More

Terrible Experience The funny thing about customer service is that you can mandate all the automatic emails and follow-up phone calls that attempt to show that you care a The funny thing about customer service is that you can mandate all the automatic emails and follow-up phone calls that attempt to show that you care about the customer, but in the end, they mean nothing unless each and every one of your employees understands and actually believes in its purpose. The employees at this dealership could clearly care less about the customer, and I'm not sure if that is a result of the high volume of sales that give them a perception that it doesn't matter or if the management is simply very poor. Perkins needs to realize that although they sell products, a majority of what they do is provide a service, and If they don't provide that service well, they will lose customers. In our experience, they lost the potential for a lifetime customer because they failed miserably in servicing our vehicle, displaying any sense of urgency in fixing the problem, and after threatening to leave the dealer and sell the vehicle, they did absolutely nothing to show that they wanted to retain our business and prevent a total loss. If I ever choose to get back into one of the brands they sell, it will undoubtedly be with another dealer! If you are writing a positive review about them, wait until you have an issue with your vehicle. I believe that there is a strong possibility that you will retract your review. You have been warned... More

Execellent Customer Service with Scott Matela My Jeep was acting up again and just happened to dump into Scott Matela and told him how I was "just thinking" about buying a new car; Scott was so su My Jeep was acting up again and just happened to dump into Scott Matela and told him how I was "just thinking" about buying a new car; Scott was so supportive in helping me find the right vehicle for my needs and income. Drove off with a new car and completely happy with my choice. Thank you Scott for all your time and effort in helping me make the right choice. I will refer all my friends and family to Perkins Motor Dealership and make sure they request Scott Matela. Gloria A Rooth More

SERVICE DEPARTMENT...NO Follow-Up. HELP!!!! I cannot get the Service Department to return my calls...or emails... 4 attempts in 2 weeks! I was told I have an axel problem...but no one will res I cannot get the Service Department to return my calls...or emails... 4 attempts in 2 weeks! I was told I have an axel problem...but no one will respond to me. Once you are out the door...Nobody cares! PLEASE respond to me... dunker@attglobalo.net or 417 860-5497... john Dunker More

Overall experience with purchase and repair of 07 ram 2500 Initially I called and spoke with "Robert Perkins" on a warranty repair for a throwout bearing, he stated several times that the repair was covered un Initially I called and spoke with "Robert Perkins" on a warranty repair for a throwout bearing, he stated several times that the repair was covered under my warranty. Get the truck up there and they get it tore apart and he says it is not covered under warranty, and the repair is going to cost $2,000 at the very max. He calls back again in 2 days and says the repair is now at $3,200 because of other parts being bad supposedly. He then calls for a 3rd time the day after and says the total is $3,700. So i go to get the truck and the staff wasn't very friendly at all, and I was told that "Robert Perkins" hadn't been at the dealership for 2 weeks so apparently I was speaking with a ghost. Overall the experience with this dealership has been awful. Their "inspections" aren't worth two cents because the truck broke down the same night i bought it about an hour off the lot. They haven't treated me, as a customer returning my business, with any respect since I left the lot with this truck. I would advise anyone and everyone looking for vehicles or repairs to steer clear of this dealership. They are liars. More

Wow My intial interaction with Perkins Service department was good, they were courteous and quick and did a good job getting me in and out. However my las My intial interaction with Perkins Service department was good, they were courteous and quick and did a good job getting me in and out. However my last three times haven't been as good. My 2012 Grand Cherokee had a slow leak in one of the tires, and by slow it lost 20 psi when sitting for a month, and also would drop 10 psi overnight whenever the weather would get cold. The first visit to address the problem they checked the wrong tire, second visit for an oil change, recall work and for the same problem they "checked" and found no leaks, I decided to change two tires, one of which was the one with the leak. I request they change the back two tires and rotate them up front and put the front ones in the back.In the middle of my +4 hour wait, I was informed that one of my wheels was bent. They completed the work and showed me the service report which showed the bent wheel being on the left front, I asked if that's where it was orginally but the technician had left for lunch so the service rep (Kristi Allen, who was the only bright point in my whole experience, she was quick and always managed to relay info when it was needed) said she would email me when the tech came back. She did so promptly when she found the answer, which according to the tech was that it was taken off from the left front position and put back on the left front position...yet somehow it had a new tire on it which I find interesting since how can you rotate the tire and wheel from the back to the front when it supposedly never left the front. Called back the next day and magically now tech said the wheel moved from the left rear to the left front. Will not be returning to the Service center nor will I recommend this location to anyone else. More