Performance Toyota

On 07/31/24, my wife and I made the mistake of visiting **Performance Toyota** at **5676 Dixie Hwy, Fairfield, OH 45014**. We were in a vulnerable position and ended up financing a 2023 Honda Accord Hybrid **Performance Toyota** at **5676 Dixie Hwy, Fairfield, OH 45014**. We were in a vulnerable position and ended up financing a 2023 Honda Accord Hybrid Touring, which we thought was in great shape. However, we were blatantly deceived by the sales team. They claimed that an employee had taken the keys home, preventing us from test driving the vehicle. In reality, they were hiding the truth: the car reeked of marijuana and was clearly used as a filthy ashtray. They wanted to cover up the stench, and now, weeks later, the smell is unbearable. My children are complaining, and my wife and I don’t smoke anything, let alone marijuana. It’s humiliating. I have to fog the car weekly just to tolerate it. I dread the thought of being stopped by law enforcement, fearing our rights could be violated due to Performance Toyota’s negligence. To make matters worse, I've reported malfunctioning side mirror indicators to their service department. Abby Couch, the representative I spoke to, brushed me off and suggested I take the car to Honda myself. This is unacceptable. I strongly advise anyone considering a purchase to steer clear of **Performance Toyota**. You don’t want to be taken advantage of like we were—overcharged for a vehicle that smells like it belongs in a junkyard. Save yourself the headache and avoid this dealership at all costs. More

Kai was great to work with along with Bill. I would recommend both of these anytime. It did take longer then I wanted but over good experience. I would recommend both of these anytime. It did take longer then I wanted but over good experience. More

Our experience at Performance Toyota has been extremely disappointing. We were given promises that weren’t kept, coerced into putting a $1000 deposit for a car that never was available. As a result, we mis disappointing. We were given promises that weren’t kept, coerced into putting a $1000 deposit for a car that never was available. As a result, we missed an opportunity to purchase a model of a car we wanted but in a different color. I have lots to say about methods of deception and manipulation used during our conversations with the personnel there but still remain hopeful that this was an isolated unfortunate event and they will make things right for us (it’s been more than a month since our visit) to stand by the words written on a wall inside the dealership. I tried reaching out but my messages might have never been allowed to reach managers’ eyes. I’m committed to making sure no other customers are deceived or taken advantage of at this dealership. More

Brought my vehicle in for oil change and tire rotation. It came out with scratches on all wheels. Service manager said "that happens" and "should buy special sockets before bringing it in". Offered us noth It came out with scratches on all wheels. Service manager said "that happens" and "should buy special sockets before bringing it in". Offered us nothing to help with the situation aside from a touch up which if any service shop knows it never comes out the same! We had new lexus car in for an oil change and they forgot to tighten filter down. Oil spewed on engine, almost causing a fire in my garage. Place is a joke! Don't go!! They'll ruin your vehicle! More

Service! lol..I gave them several tries and would not recommend them for anything. The two times they rotated tires my lug nut key went missing x2, center hub lol..I gave them several tries and would not recommend them for anything. The two times they rotated tires my lug nut key went missing x2, center hub screws lost, supposedly did an alignment took it straight to tire discounters to get it done right. They waited till I was 20 minutes down the road to bring up them loosing the screws center hub screws. Had to buy a new set of lug nuts twice now because it was the only way to get a key. Called the service center with no help getting it replaced. I spent extra money for service at purchase don’t waste your money. At 100 dollars out of my pocket plus time to locate the correct lug key. 150 dollars for alignment done right else where, also cost me 4 tires because the alignment was not completed 1600 dollars, 50 dollars for replacement center hub screw on my custom rims that were installed by the dealership. It’s cost me more than if I took it to a Porsche dealership. I have additional services paid upfront, at this point I’m going to ask for a refund. When you spend 54000+ on a vehicle you would think they would care about customers and give QUALITY service. Not sure I would ever buy a vehicle from them again. It all about making the big sale and service stops. More

The dealership presented many vehicles that matched our needs. After selecting a vehicle, they worked to get us the best interest rate and worked to match our monthly budget. needs. After selecting a vehicle, they worked to get us the best interest rate and worked to match our monthly budget. More

Thanks Kai for a great experience working with Michelle to get us a beautiful 24 Camry. If you need a vehicle they are the ones to work with helping with a second chance. to get us a beautiful 24 Camry. If you need a vehicle they are the ones to work with helping with a second chance. More

Absolutely the worst buying experience of my life. I have a list of things that went wrong from my first encounter with this dealer. Like scheduling a test drive only to find that no one was aware tha I have a list of things that went wrong from my first encounter with this dealer. Like scheduling a test drive only to find that no one was aware that it was scheduled, and they had to go find the car. "Now which car did you want to drive?" is what I got - on TWO separate occasions. Unfortunately, this dealer ended up having the very car I wanted to buy so I went back hoping for a more positive experience. Nope. After 2 1/2 hours of painful upselling for added warranties, I finally left the dealership with my new Camry SE. After a couple months I decided to cancel a couple of the added warranties, so I called the dealer to coordinate this with financial manager who liked me so much when I bought the car. No response. I continued to call and email over the next two and a half weeks. The poor receptionist knew who I was, but the financial manager never did call me back. Still hasn't. Bottom line - even though I paid retail for the car and bought all that extended stuff - the finance manager Ghosted me. Ghosted me! Eight calls and emails went unanswered! I escalated the issue and got a call from the Sales Manager who promised that customer service was their priority. She promised to speak to the Finance Manager, but I heard nothing back. So, I called again a couple days later and then I got a response about how they are now changing policy so the finance managers have been told to call their customers back. Not satisfied, I finally reached out to the General Manager (only 3 times this go-round). HE has not returned my calls either! I promise, I have been very patient and professional about this issue, but I have also been persistent in getting the attention of a dealership who has deliberately disregarded me. I did not plan to write this review . . . until the General Manager also decided not to return my calls. I am having a hard time believing this really happened even as I write this review, but it did - it is just so bizarre. More

Took in for regular oil change and tire rotation. Made appointment, when i arrived i was told i was on a wait list along with non apointments, also having issues with intermittent wiper not working, Made appointment, when i arrived i was told i was on a wait list along with non apointments, also having issues with intermittent wiper not working, was told they are working as they should, tried later that day when it rained and still not working. They did not test with water as should have been done, would not recomend More

Worst car shopping experience ever and I'm 63 bought 20 cars in my lifetime , I had to deal with the worst salesman who acted like he did'nt even want to talk to me let alone sell me anything, he was rude cars in my lifetime , I had to deal with the worst salesman who acted like he did'nt even want to talk to me let alone sell me anything, he was rude ,uniformed , unmotivated . I was ready to buy a toyota tacoma on the spot but because of him i'll gladly take my business elsewhere. Do your self a favor and avoid performance toyota at all cost ! More