Performance Toyota

Great dealership! We bring all our Toyotas here and have a wonderful experience with them! We bring all our Toyotas here and have a wonderful experience with them! More

My experience with Dan Harrison was great. From our introduction to the dealership delivery process Dan was professional, patient, very helpful, and understanding. Though I did not show it a From our introduction to the dealership delivery process Dan was professional, patient, very helpful, and understanding. Though I did not show it at the time, in retrospect, I am very grateful to Dan. JB, and the Performance Toyota dealership for the delivery "ceremony" showing their sentiment of appreciation for my business. I will highly endorse and recommend Dan and Toyota Performance to anyone. Jerry Stretch More

Worst customer service. Finance department messed up my plates and refused to help me resolve it. Still haven’t heard back . I’ve been gaslit and repeatedly lied to. Don’t Finance department messed up my plates and refused to help me resolve it. Still haven’t heard back . I’ve been gaslit and repeatedly lied to. Don’t buy a car from these people! More

Performace Toyota was a down to earth car dealership wirh a very well knowledgeable staff. I'm glad i went and met so great people. GOD'S BLESSINGS TO YOU ALL.. a very well knowledgeable staff. I'm glad i went and met so great people. GOD'S BLESSINGS TO YOU ALL.. More

On 07/31/24, my wife and I made the mistake of visiting **Performance Toyota** at **5676 Dixie Hwy, Fairfield, OH 45014**. We were in a vulnerable position and ended up financing a 2023 Honda Accord Hybrid **Performance Toyota** at **5676 Dixie Hwy, Fairfield, OH 45014**. We were in a vulnerable position and ended up financing a 2023 Honda Accord Hybrid Touring, which we thought was in great shape. However, we were blatantly deceived by the sales team. They claimed that an employee had taken the keys home, preventing us from test driving the vehicle. In reality, they were hiding the truth: the car reeked of marijuana and was clearly used as a filthy ashtray. They wanted to cover up the stench, and now, weeks later, the smell is unbearable. My children are complaining, and my wife and I don’t smoke anything, let alone marijuana. It’s humiliating. I have to fog the car weekly just to tolerate it. I dread the thought of being stopped by law enforcement, fearing our rights could be violated due to Performance Toyota’s negligence. To make matters worse, I've reported malfunctioning side mirror indicators to their service department. Abby Couch, the representative I spoke to, brushed me off and suggested I take the car to Honda myself. This is unacceptable. I strongly advise anyone considering a purchase to steer clear of **Performance Toyota**. You don’t want to be taken advantage of like we were—overcharged for a vehicle that smells like it belongs in a junkyard. Save yourself the headache and avoid this dealership at all costs. More

Kai was great to work with along with Bill. I would recommend both of these anytime. It did take longer then I wanted but over good experience. I would recommend both of these anytime. It did take longer then I wanted but over good experience. More

Our experience at Performance Toyota has been extremely disappointing. We were given promises that weren’t kept, coerced into putting a $1000 deposit for a car that never was available. As a result, we mis disappointing. We were given promises that weren’t kept, coerced into putting a $1000 deposit for a car that never was available. As a result, we missed an opportunity to purchase a model of a car we wanted but in a different color. I have lots to say about methods of deception and manipulation used during our conversations with the personnel there but still remain hopeful that this was an isolated unfortunate event and they will make things right for us (it’s been more than a month since our visit) to stand by the words written on a wall inside the dealership. I tried reaching out but my messages might have never been allowed to reach managers’ eyes. I’m committed to making sure no other customers are deceived or taken advantage of at this dealership. More

Brought my vehicle in for oil change and tire rotation. It came out with scratches on all wheels. Service manager said "that happens" and "should buy special sockets before bringing it in". Offered us noth It came out with scratches on all wheels. Service manager said "that happens" and "should buy special sockets before bringing it in". Offered us nothing to help with the situation aside from a touch up which if any service shop knows it never comes out the same! We had new lexus car in for an oil change and they forgot to tighten filter down. Oil spewed on engine, almost causing a fire in my garage. Place is a joke! Don't go!! They'll ruin your vehicle! More

Service! lol..I gave them several tries and would not recommend them for anything. The two times they rotated tires my lug nut key went missing x2, center hub lol..I gave them several tries and would not recommend them for anything. The two times they rotated tires my lug nut key went missing x2, center hub screws lost, supposedly did an alignment took it straight to tire discounters to get it done right. They waited till I was 20 minutes down the road to bring up them loosing the screws center hub screws. Had to buy a new set of lug nuts twice now because it was the only way to get a key. Called the service center with no help getting it replaced. I spent extra money for service at purchase don’t waste your money. At 100 dollars out of my pocket plus time to locate the correct lug key. 150 dollars for alignment done right else where, also cost me 4 tires because the alignment was not completed 1600 dollars, 50 dollars for replacement center hub screw on my custom rims that were installed by the dealership. It’s cost me more than if I took it to a Porsche dealership. I have additional services paid upfront, at this point I’m going to ask for a refund. When you spend 54000+ on a vehicle you would think they would care about customers and give QUALITY service. Not sure I would ever buy a vehicle from them again. It all about making the big sale and service stops. More