Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)

I received expert customer service, I was greeted immediately and referred to the sales person that I had spoken with on the phone. The car that I was there to see had recently been washed and waiti immediately and referred to the sales person that I had spoken with on the phone. The car that I was there to see had recently been washed and waiting for my test drive. The experience was a very fast easy one as I was buying my daughters first car. Thanks More

Paul was very helpful buit also allowed us to talk and walk around on ouw own. He answer all our qustions and was very knowledgable. Our car was very clean and ready for deliverly. Paul went through all t walk around on ouw own. He answer all our qustions and was very knowledgable. Our car was very clean and ready for deliverly. Paul went through all the features and explained all the different setting and features. He alsogave his email and wants us to follow up with him on our first service. More

Phil was very helpful and friendly, as was Rhonda, my loan processor! The transaction was fast and efficient. We were happy they allowed us to take the car home that evening and leave our trade in ther loan processor! The transaction was fast and efficient. We were happy they allowed us to take the car home that evening and leave our trade in there over night. This is our second Lexus RX and we hope to return to Lexus RiverCenter for future Lexus purchases. More

Paul called and told me about a new lease that was available. The change saved me money and I got a new car. He was very helpful and handled everything so the change went so smooth. I was only away available. The change saved me money and I got a new car. He was very helpful and handled everything so the change went so smooth. I was only away from the office a short time. He was a pleasure to work with. More

Phil Booth was great to deal with, very knowledgeable on the product and in presenting all options available with regards to upgrades, financing, etc. Phil also spent a great deal of time on the day I pi the product and in presenting all options available with regards to upgrades, financing, etc. Phil also spent a great deal of time on the day I picked up the RX350 to review all the features on the car and ensure that my bluetooth was working properly before I left the lot! More

Mary Lee was the salesperson I dealt with at Lexus River Center. She had a very good no pressure style. Mary Lee was friendly and very knowledgeable about all the cars I drove. She did a wonderful job in Center. She had a very good no pressure style. Mary Lee was friendly and very knowledgeable about all the cars I drove. She did a wonderful job in making the process quick, easy and efficient. Please thank her for me! Jennifer Pack More

I purchased my new Lexus RX 350 back just before Christmas, the exact date being November 4th, 2010. From the first time I pulled into the lot at the Lexus River Center, Covington, Ky, dealersh Christmas, the exact date being November 4th, 2010. From the first time I pulled into the lot at the Lexus River Center, Covington, Ky, dealership in early October, I was treated with a pleasant and informative attitude. A very kind gentleman by the name of "Phil" had initially greeted me and was very helpful in giving my first introduction to such a nice dealership. On the second and remaining visits there to Lexus River Center, I met "Mary Lee Williams", who continued to be my sales representative there through my purchase on November 4th. Mary Lee was "the Best" ! Not only was she pleasant, kind and extremely informative in regards to my "multiple" questions prior to purchasing this car, she was also very "patient" with me over 4-6 weeks leading to my final signature ! This was the first purchase of this type ( and make ) of such a "quality" luxury vehicle in my life, so it was a big one for me ! I am in my early sixties and have recently retired after 44 years as a Pediatric RN. I rationalized with myself that this was God's reward for all the years that I hard cared so deeply for all His sweet, innocent and precious children ! Anyway, Mary Lee Williams, was "wonderful". I just can't say enough good things about her. To sum it up, I would describe her as being very professional, knowledgeable , efficient, non-aggressive, kind, patient, understanding, fair, and lastly, gave me the "space" that I needed to make my decision! She also went to great extent to get the final sale price down to an agreeable point for me and my husband. Plus, Mary Lee had worked hard to get me the best financing option, one that I was quite pleased with and that worked well in regards to my budget ! In regards to my service there after my purchase, it has been "excellent" ! Everyone is always friendly and helpful upon all of my visits there to this dealership. I am greeted with a pleasant "Hello" from everyone, from the sales personnel, the car wash guys and the front desk receptionists, to the kind gentleman who empties the trash ! The general manager there, Lisa Bernstein, is also sweet woman and a true pleasure to see and talk with at each of my visits there. And in regards to "Mary Lee", I have a treasured new "friend" ! Keep the great work guys ! And much "Thanks" to each of you, Ann PS; I "love'" my new Lexus.........and the free car washes !! More

Have leased 2010 RX350 and purchased 2008 ES350.Have been Have leased 2010 RX350 and purchased 2008 ES350.Have been completely satisfied with every aspect of my experience. All of the employees with whom Have leased 2010 RX350 and purchased 2008 ES350.Have been completely satisfied with every aspect of my experience. All of the employees with whom I have had contact have been professional,friendly. and very helpful.Included would be those in sales,service,finance,and car washes. More

I couldn't be happier with my experience at Lexus Rivercenter. Everyone I dealt with on your staff was very professional, helpful, and kind from start to finish. Thank you for an easy and expedient p Rivercenter. Everyone I dealt with on your staff was very professional, helpful, and kind from start to finish. Thank you for an easy and expedient purchase. I believe i will be a repeat customer. More

The other day my wife and I were looking for another car and found the one we wanted at LexusRiverCenter in Covington. Bob Sunderman came outside to talk to us and invited us in for some additional informa and found the one we wanted at LexusRiverCenter in Covington. Bob Sunderman came outside to talk to us and invited us in for some additional information about the car we were interested in. He was so helpful and informative about the car's history and in getting a price we all could agree on. When we decided we wanted the car he again gave us his undivided attention until all our questions and concerns were answered. I will recommend Mr. Sunderman to all my friends looking for a new or used vehicle. I know he will be as much a gentleman to them as he has been to my wife and I. Thank you, John and Judy More