Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)

From the time of my initial contact with Lexus Rivercenter to the point the sale was complete, the service was superior. I initially made an inquiry via the web and was able to quickly schedule a Rivercenter to the point the sale was complete, the service was superior. I initially made an inquiry via the web and was able to quickly schedule a time to meet and test drive the applicable vehicle. The sales staff was able to quickly and efficiently address all of my questions. At the time of delivery, the Paul went through all of the relevant features and even took the time to pair my phone with the blue tooth. More

Great dealership and a wonderful salesperson. We were treated great with no pressure to purchase. All of the staff made you feel as you are special. Phil Booth was exceptional in his explaining the car a treated great with no pressure to purchase. All of the staff made you feel as you are special. Phil Booth was exceptional in his explaining the car and the process. We would recommend this dealership to anyone. More

Purchased a certified 2008 400h from Paul Suchanek (the Internet Sales Manager). I was a little apprehensive about buying a car sight unseen based on dealer decryption, but since it was certified and the Internet Sales Manager). I was a little apprehensive about buying a car sight unseen based on dealer decryption, but since it was certified and the dealership had a very good reputation I bought the car from 100 miles away with the condition that the car had to be as described when I picked it up and finalized the paperwork. All expectations were exceeded. Paul had all the paperwork prepared when I arrived and the car looked even better then expected. Well worth the trip and I plan to return for future Lexus purchases. Very pleased with the entire transaction and one of the BEST car dealer experiences I've had. Needless to say, I will highly recommend Lexus Rivercenter to friends and family. More

The deal was done over email and web chat. Very responsive and easy to work with. The entire process was simple an there were no games and no surprises. I ask questions and he was very responsive a responsive and easy to work with. The entire process was simple an there were no games and no surprises. I ask questions and he was very responsive and honest. There were no gimmicks or games.Highly recommended! More

It was an exceptional, seamless experience - the king that you should expect from a dealer of high-end vehicles. The purchase was arranged completely thru email, text and phone. No visit to the dealershi that you should expect from a dealer of high-end vehicles. The purchase was arranged completely thru email, text and phone. No visit to the dealership was necessary until I picked up my new car. I felt that the staff at Rivercenter went out of their way to help make the sales process a pleasure. More

Jay, Both Rhonda and I would like to thank you Jay, Both Rhonda and I would like to thank you for a great buying experience. Your professionalism and honesty made the purchase easy for us. Jay, Both Rhonda and I would like to thank you for a great buying experience. Your professionalism and honesty made the purchase easy for us. All of the RiverCenter staff was great, and when we look for any future vehicles we will definitely give you an opportunity to find us another Lexus…..you earned that! Since our travels take us to Cincy, don’t be surprised if you see our IS250 stopping by for some scheduled service or a just a bath! Thanks again, Mike and Rhonda Malatestinic More

I was very pleased with the level of communication from start to finish. Paul was the best representative at getting back to me promptly vs. three other Lexus dealerships despite the fact that he was in a start to finish. Paul was the best representative at getting back to me promptly vs. three other Lexus dealerships despite the fact that he was in a meeting in Florida the entire time I was negotiating for this vehicle. Lynn did a great job showing us the car we were interested in and answering our questions. I felt Josh was fair and honest in our negotiation for the new car and our trade-in. We were very impressed by the amount of time both Paul and Lynn took with us explaining the features of our new Lexus. We have already recommended this dealership to a friend who is considering Lexus and will continue to do so. More

Both Paul Suchanek and Rhonda Silbiger were wonderful indivaduals to work out a deal with on a used 2006 Ford Excape.The buying experience and bartering with Paul was actually a fun experience. He is ver indivaduals to work out a deal with on a used 2006 Ford Excape.The buying experience and bartering with Paul was actually a fun experience. He is very pleasant to deal with. Unfortunatly his assistent was out for the day and he had to handle calls which interupted our conversations. But it wasn't that much of an annoyance. They are not high pressure sales clerks pressuring you because they have a sales goal to meet. I was relaxed in the Customer rest area drinking tea and snacvking while they drew up the papers. Very relaxing !! I would deal with them again if they have another vechile I would be interested in. More

Lexus Rivercenter staff are very friendly and helpful. When you go directly to the Internet Sales Manager, Paul Suchanek and his staff, there is no sales kabuki dance. They cut to the chase and give you g When you go directly to the Internet Sales Manager, Paul Suchanek and his staff, there is no sales kabuki dance. They cut to the chase and give you good advice and pricing. When you have a problem, they go out of their way to help you. The Service Department is friendly, prompy and professional. More

This was the easiest and most enjoyable automobile purchasing process we have ever experienced. Our Salesperson, Phillip Booth was extremely courteous and helpful as this was our first encounter with purchasing process we have ever experienced. Our Salesperson, Phillip Booth was extremely courteous and helpful as this was our first encounter with the Lexus brand. Phil's knowledge of the product was excellent and was of great assistance to us with our buying decision. After the sale, Phil again demonstrated his superior knowledge about the automobile as he walked us through the operation of every feature in detail and answered all of our questions. Having Phil in this customer facing position as a Sales Consultant for the dealership and the Lexus brand provided us with an overall outstanding experience. I also want to acknowledge Rhonda, who did a fantastic job with the closing of our sale. We will not only recommend Lexus Rivercenter (and Phil and our IS250C) to our friends and colleagues but will definitely return for future purchases. More