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51 Reviews of Performance Honda - Service Center
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June 30, 2020
I had very good experience with Victoria at billing department and Brian at service who explained professionally via video text the things he did in the vehicle. department and Brian at service who explained professionally via video text the things he did in the vehicle. More
by Rose
Employees Worked With
Victoria, Brian Flick
June 22, 2020
Routine maintenance Brian, Dan, Jenny G, always treat me well. Routine maintenance and the recall were all completed. The video of the checkout was a very nice feature. Brian, Dan, Jenny G, always treat me well. Routine maintenance and the recall were all completed. The video of the checkout was a very nice feature. Brian went the extra mile to accommodate my discount coupon. More
by LKOGON
Employees Worked With
Dan Beahr, Brian Flick
April 21, 2020
Above and Beyond Service During COVID-19 pandemic Big shoutout to the Performance Honda team in Fairfield, OH. Performance Honda picked up my car at my home, took extra precaution and protection to e Big shoutout to the Performance Honda team in Fairfield, OH. Performance Honda picked up my car at my home, took extra precaution and protection to ensure that my car was protected by infection and themselves. at no additional cost to me. The services was completed on time, provided a video link of the review of the car service and overall inspection service. Thank you performance Honda keep up the awesome customer service! More
by jmcraynon
Employees Worked With
Tena Hampton
December 02, 2019
Arrived on a Saturday morning without an appointment to have damaged tire replaced under warranty. Was in and out in 1 hour. Excellent service. Very courteous staff. Will definitely use again for any s have damaged tire replaced under warranty. Was in and out in 1 hour. Excellent service. Very courteous staff. Will definitely use again for any service needs. More
by Burtor55
Employees Worked With
Tylor Petit
September 19, 2019
Continued Great Service I have been a Performance customer since 1979, always get great service and great deals when buying a vehicle, of which I’ve had a few. Brian and Jack I have been a Performance customer since 1979, always get great service and great deals when buying a vehicle, of which I’ve had a few. Brian and Jack have always delivered great service and deliver what they say they will do which is why I keep coming back! More
by Dan
Employees Worked With
Jack Sipple, Brian Flick, Matt Lockwood
July 16, 2019
Service with a SMILE!! I have a 2015 Honda Fit that I bought at Performance Honda in June of 2014. It has been the best car ever and I've had all of my car service needs tak I have a 2015 Honda Fit that I bought at Performance Honda in June of 2014. It has been the best car ever and I've had all of my car service needs taken care of at Performance. The auto shop is the cleanest car shop I've ever seen. The service people are exceptional and give you the "Facts" as they see them. I was there yesterday...the shop was loaded with cars to be taken care of and I was out of there within an hour with everything taken care of and also had the pleasant experience of watching the service checked by a TV presentation on my phone. Can't beat it!! Performance is the BEST!! Louise DeGraaf More
by Sunny85
Employees Worked With
Dan Beahr, Jenny Gladwell, Heidi Anderkin, Toni Haiber
October 10, 2018
Very helpful!! I work with Joshua Lamb, he was very pleasant to work with. He did not try to sell me anything I did not need. Answer all my questions. I work with Joshua Lamb, he was very pleasant to work with. He did not try to sell me anything I did not need. Answer all my questions. More
by Dave L
Employees Worked With
Joshua Lamb
August 24, 2018
Had a tremendous experience start to finish Took my 2005 Honda CRV in for service. Although there were several things that need to be repaired and it was quite expensive, the communication thro Took my 2005 Honda CRV in for service. Although there were several things that need to be repaired and it was quite expensive, the communication throughout the process was excellent. Joshua Lamb was great to work with for this service visit. The valet transported me home and was very pleasant to chat with during the ride. I would recommend them to everyone. More
by jsparks
Employees Worked With
Joshua Lamb
April 21, 2018
Good buying experience, reasonable management I bought our 2016 Odyssey here, brand new in late 2015. The buying experience was pleasant and hasslefree. We came with a referral from my parents and I bought our 2016 Odyssey here, brand new in late 2015. The buying experience was pleasant and hasslefree. We came with a referral from my parents and had most of the price negotiation taken care of ahead of time. In July of 2017, at 28000 miles, I had to bring it back due to a brake vibration: warped rotors. The service department would only machine the rotors at the time, citing the warranty policy. This was not satisfactory, but I agreed. Unfortunately my prediction to Brian Flick came true: I had to return for the same issue. In April 2018, at 39000 miles, the rotors were warped once again. I brought our van back to Performance expecting that they would see that there is an issue with the rotors. Unfortunately they told me there wasn’t anything they could do because it was out of the warranty period at that point. In my opinion, any reasonable party would have seen the issue. After some discussion they did offer 50% off of brake service, taking a rotor replacement to $275 or a second round of machining to $100. That was still unacceptable; the rotors were defective and needed to be replaced. After leaving a review and further discussion with Mr. Lockwood, the GM of the dealership, they agreed to replace the rotors as a token of goodwill. I love most aspects of this van and will continue to purchase from Performance Honda. The work I did have done both in July 2017 & in April 2018 was done quickly and reasonable priced for a dealership. More
by willbeinkemper
Employees Worked With
Brian Flick, Matt Lockwood
March 25, 2018
Keeps vehicle maintained and does so with a smile Brian and other service reps show care for customers and give good advice about needed maintenance and at times keep customers from spending money nee Brian and other service reps show care for customers and give good advice about needed maintenance and at times keep customers from spending money needlessly. They have helped nurse an 18 year old civic and it's running almost as good as when I purchased it. Same goes for our other Honda, a van that keeps providing good service. Bought the van from this dealership years ago and called my insurance company when buying it and was told that the dealer gave an excellent price--one done without hassle. More
by Bert Cameron
Employees Worked With
Brian Flick, Heidi Anderkin, Josh Vollrath
