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Performance GMC Cadillac Columbus

Carroll, OH

4.6
430 Reviews

3733 Claypool Drive

Carroll, OH

43112

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Showing 430 reviews

June 09, 2021

Sara Sells helped me purchase my 2021 GMC Terrain. We were able to complete some steps over the phone/texting and Sara was so responsive and communicated very well. I felt like she went out of her way to More

by Chakey.2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara Sells, Mike OBrien, Kayla Wicker
June 08, 2021

Called me to set up a time to come check out a truck , set a appointment, was 5 mins away and got a call saying that the truck had been sold for a couple days , just trying to get you in to run your credi More

by david2345
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keshia Lloyd
Jun 09, 2021 -

Performance GMC Cadillac Columbus responded

We are sorry to hear about your negative experience. It appears that we must have gotten our wires crossed, setting an appointment on a vehicle that sold a couple of days prior. We apologize for the mixup. We can assure you that there is zero benefit to us for pulling a customer's credit, and only do so with the customer's consent and with the explicit intention of earning their business. If there is anything else we can do to assist you, please let us know. Thank you!

June 07, 2021

Sara Sells provided me with THE best sales experience. To the extent that I purchased 2 vehicles from her. The entire purchase process was pleasant! More

by Joy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara Sells, Mike OBrien
June 05, 2021

Can't be Trusted, They Renege on promised deals. Tried to charge me 500 dollars to have my car detailed. Terry Mitchell - Can not be trusted. I can not believe a fellow navy veteran would treat another t More

by yancy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tracy Mitchell
Jun 06, 2021 -

Performance GMC Cadillac Columbus responded

We are sorry to hear about your frustrating experience. If you could, please reach out to our General Manager, Ryan Cox (rcox@performancecolumbus.com) with more specifics so we can look into resolving this issue. Thank you.

Jun 06, 2021 -

yancy responded

Nope.. you had your chance.. and why wouldn't this guy be reaching out to me... Why do I have to jump through hoops? If Ryan cox was worth 2 cents, he would have reached out to me by now. This is the problem with everyone there, you're all entitled babies.. I write a minor negative review and multiple employees attack me publicly.. even posted my private data on Facebook to the public..

Jun 06, 2021 -

Performance GMC Cadillac Columbus responded

We were just looking for additional information, as the review is rather vague, and there is no information given by which to look up the customer name/visit. It sounds like what may have happened was a discrepancy between a sight unseen trade appraisal and the value offered once the vehicle was appraised in-person. Whenever a trade value is offered on a vehicle that we have not seen or driven, it should be known that this value is contingent upon the vehicle being in top condition for its year and miles. If any cosmetic, body, mechanical, or electrical issues are discovered once we are given the opportunity to physically inspect the vehicle, these would be deducted from the "best-case scenario" sight unseen appraisal. We do ask that all condition issues be divulged prior to a sight unseen appraisal figure being given in hopes of avoiding these kinds of issues. Best of luck to you going forward!

June 03, 2021

Greg was pleasant and very helpful helping me find and purchase a car! Unlike several other dealerships he actually listened to what I said I was looking for and didn't try to push me into something I did More

by Kingcts08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Warren, Keshia Lloyd
June 02, 2021

We had the best experience at Performance GMC Cadillac. Sara Sells didn’t give up until we were satisfied!! Just awesome!! We will definitely be back for our next purchase!! More

by Jlawson1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara Sells, Mike OBrien
June 01, 2021

Great experience with the folks at Performance Cadillac-GMC. Knowledgeable, professional and courteous. Not very flexible on price, but I guess that’s just a sign of the times (supply shortage) More

by Mitch.bailey88
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Shafer, Jon Nida, "Marshall" Matt Dillon
May 31, 2021

Zachary Burdick did a wonderful job helping me get into my new 2021 GMC Acadia! I highly recommend checking them out! They are very friendly and not pushy at all! More

by Shanna Workman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Burdick
May 31, 2021

Recently purchased a car through performance. Greg King Recently purchased a car through performance. Greg King was an awesome salesman to work with. He was always quick to respond when I had a question a More

by Kevink
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg King
May 30, 2021

You will never get better service anywhere like you get at Performance GMC Cadillac. Buy here! Get your service done here! You will feel like family! More

by gina.erickson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robyn Conkey
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